I had personally visited the site to reserve a 6 x12 open trailer for November 1st. When I got there I was told that they had reserved a closed trailer. I needed to transport frames that were 16 feet long so the closed trailer would not work. I had 4 people waiting to install the frames and the entire day was going to be wasted. Fortunately one of them found a trailer in Perth that worked at another Uhaul. In future the staff need to ask more questions if they are not sure what the customer wants.
DAVID S
McNamee Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Perth, ON K7H3E2
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Customer Reviews
- 4.5 Average Customer Rating
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We had a truly excellent U-Haul rental experience. Thank you so much for providing this important service to the Perth community! Sarah
JOHN MTruck was dirty. Had to go out of my way (opposite direction) to get fuel as truck would have made it to my destination, and no stations on the way. Also needed and pre-booked a dolly and he didn’t have one available. So it was three women emptying a house with no dolly to help. Also the office changed my location pick up. Half hour past my destination the wrong way so an extra hour of driving. Just was not happy with the whole experience. Will probably rent a truck from somewhere else
KIMBERLEY SI booked the truck well in advance, almost 2 months. They informed me a day or two beforehand that they didn't have the size of truck I booked available. I had to pay more for the larger truck. I was told I would get my initial deposit back, but would have to wait 3-5 business days to receive it. This will barely cover the additional gas and I now have the inconvenience of having to wait for my funds to be returned. Not very impressed having booked so far in advance.
Garrett HMix up with the miles and km used was unexpected.
Steven M