I was charged for Dolly rental which I did not use. Call Uhaul place and no VM is set up. Want the fee reversed. Robert
Moving Truck Rental in Raleigh, NC at Hands 2 Hands
Moving to or from Raleigh, NC 27607? Get FREE truck rental rate quotes at Hands 2 Hands.
Get FREE moving truck, pickup truck and cargo van rental quotes at Hands 2 Hands
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Raleigh, NC.
Cargo vans and pickup truck rentals in Raleigh, NC
U-Haul cargo van rentals and pickup trucks in Raleigh, NC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Raleigh, NC 27607. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
24/7 pickup worked very well. No one picking up the phone at the location. Voice mailbox is always full.
Mae was awesome
Sales associate in the store was late to service me, communication over the phone was barely audible, and my 20' truck was stored near trash or refuse from the donation center, such as plastic bottles, wood, and some glass.
The parking lot was tight and the actual store seems a bit sketchy. That said it was easy to pick up from using the online pick up and drop off. No issues there. The truck had some damage to it, so I'm not sure I'd say it was well maintained.
Great customer service
I was frustrated with the mobile pick up process. Upon ariving to the location I logged into my account to access the vehicle. The required verification options were frustrating. I would have brought my passport copy if I would have known, it was after hours so I couldnt use my place of work, and the other options were very frustrating. I should have been warned about these propts prior to arriving.
Please inform the customer if there are no dolly's or appliance hand trucks available. How are we supposed use the truck without moving equipment. Silence is neglecting your customers.
Great customer service
You need better customer service and communication skills with customer, as well as better systems.
The ladies at Hands 2 Hands were very friendly and helpful. I picked up the truck outside of normal business hours using the uhaul app. That was very convenient but the app is a little buggy and wouldn't let me upload pictures of the truck to dispute the condition of minor pre-existing truck damage. The pictures of the truck when it was last checked in may have shown the damage, but they only show you a thumb nail with no option to enlarge. They were open when I returned the truck. It was a pleasure to be greeted by smiling eyes. The ladies at Hands 2 Hands made checking the truck back in very easy. Great customer service!
These people had no idea what they were doing. Moreover, they insisted that I talk to them inside and none of them were wearing masks. The store itself is absolutely filthy. Definitely trying Penske next time.
Excellent service that the only location i rent my truck
I had an utterly terrible experience using the Self Service option to rent a UHaul at Hands 2 Hands in Raleigh, NC. My reservation was for 9AM but since I knew I was doing self-service and had a specified number of hours, I wasn't necessarily in a hurry to get there. When I arrived to pick up the truck, around 9:30AM, I went through the "check-in" process online and was advised there would be a chat feature available while I was being approved. I sent at least two messages through the chat feature that were never responded to. After about 15 minutes, my dad (whom I had listed as the secondary contact/identification verifier) received a phone call. The caller stated they were pushing thru my approval. We waited several more minutes with no approval, so I called back. I spent 57 minutes on the phone with someone who repeatedly said "I'm working on getting this approved, it should not take much longer." After about the 45th minute, I refreshed my screen, looking for the approval and realized the reservation had suddenly been cancelled. While I had been waiting on the phone Hands 2 Hands opened. Several employees and UHaul customers had been in and out of the store. And had MOST CERTAINLY seen me in the parking lot (walking around) and on the phone with UHaul waiting on the approval. Seeing the cancellation, I went into Hands 2 Hands to ask them to hold the truck and was informed that the employee at Hands 2 Hands had cancelled the reservation because I had been more than an hour late, though she never stepped outside to see if the reservation belonged to me. Furthermore, the employee was terribly flippant about the situation. After nearly an hour and a half, and a cancellation, Hands 2 Hands created a new reservation for a different truck for us to use. The process of the Self-Service pick up was a nightmare and the people at Hands 2 Hands were clearly very unappreciative of our business. I would truly appreciate at full refund for the usage of this vehicle.
Best of the best
Do not advertise that you are making COVID efforts when that's not the case. Ensure that locations answer the phone. Don't charge customers for items ordered that they don't get. Make employees wear masks and do social distancing.
The men were polite and they new what they were doing Thank You Joey R.W ,Dirk B Mary's L.
The lady that helped us was very knowledgeable & customer oriented.
The best from the best i just like to rent from that location
Great lady great service
The rep did not give clear return. Instructions resulting in a 14.00 overage