This was an absolute nightmare to pick up. The store didn’t open until 9 am and I reserved my pick up for 8am. I uploaded everything in the app and was instructed to obtain the key from the lockbox, which wasn’t there. Then I had to wait until the store opened to obtain a key and then they proceeded to tell me that I wasn’t in the system and they had no reservation for me. When I finally got through to an agent, she told me that I had been given the wrong information and that there was a lock on the back of the truck that I needed a combination for. What a colossal waste of my time! I waited an hour and a half to get the truck and it set us back quite a bit. I was refuned $50, but I don’t think that was even good enough. I will NEVER rent from U-Haul again!!
Tanya S
Kishki Halal Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterloo, ON N2L3V4
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Customer Reviews
- 2.5 Average Customer Rating
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Rushed through check- in process, while agent used a small phone & didn't answer questions re billing correctly. Given wrong info, & turns out reservation was moved( by Bookings) ,got over billed from prior contract and I had to fight for my refund on 2 levels. Don't sign anything, until you see what is on their phone.
Susan TI would have reservations picking up here, there is no dedicated U-Haul person/counter. Drop off was easy after I found someone to talk to but she was not familiar with U-Haul drop-off and had to make a phone call to find out.
Radu SThis location should not be renting Uhauls, the poor woman cashier gets stuck with administrative duties while rude customers yell at her to hurry up with the U-Haul paper while they wait to pay for their groceries…
Sean KNot the locations fault, but I wish equipment requested would be there if requesting in advance.
Mathuiri S