great service
IVY M
K&S Distribution LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yuma, AZ 85364
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Pick up lo action staff 100% sucked. He couldn't even type in hotmail.com without me having to dictate how to over and over again cause he doesnt even know how to write. He gave me the keys and then went running to look for the blankets and a dokky when my rental time was already ticking. The haul was parked far away and he failed to come show us how to use the ramp and when we asked for help he left us there waiting for a long time cause he was busy outside chatting with some guy. We Kerr and realized the check engine in uhaul.was on so I tried calling him.multiple times and he NEVER AGAIN picked up his phone/our call from the moment we left in igual. It was impossible to reach him no matter what time I called his phone was no longer in service. He gave me an anxiety attack I just wanted to throw the uhaul key back to him and leave but I needed to move out and didnt. Hated my experience with this guys. He is horrible and makes you look bad. Get rid of him.
BRENDA RThe store is dirty from inside, and the representative was extremely rude. We arrived before closing time and he rejected our return at first claiming he was too busy doing other things. He has a very poor attitude. He gives u-haul a bad image. He should not be working customer service. Extremely rude and unprofessional. I will tell everyone to avoid this location because he is absolutely the worst ever.
AMBROSIO HThe check in and pick up was all on line so the process was annoying, and the code I got for the truck was for the other truck so all the information in my contract was for the other truck not the one I was driving. After I fueled it back to where it was then returned it, they charged me for fuel because the lvl in my contract was for the other truck.
Justin SAfter my fourth attempt getting a truck (two were giving away), this specific location called me to tell me if I did not come get my truck soon he would give it away. Mind you I arrived in Yuma at 10:00 a.m. expecting my truck. Many, many hours later and four locations later,vhe wants to say that to me? Mind you I made the 3-hour drive from Tucson and was in the car for an hour and a half trying to secure a U-Haul at already had reserved. They never did call me the day previous to tell me anything had been changed. I had my father with me (that's the reason needing the truck has he had had a stroke recently). My dad didn't understand why he needed to be in the heat and the car for this amount of time and why he was late to an important event. The gentleman running the store, who I assumed was the owner was very rude. His store was in disarray, he had an obnoxious customer who was cussing at me, as she felt I took her truck, the gentleman who was helping me with the truck agreed with her. The store was junky, cluttered and was not properly stocked. One scheduling manager was helpful, patient and understanding over the phone. She did end up giveing me a substantial discount to which I appreciated. I have used U-Haul several times throughout my life and I've never seen such a mess.
TRISTA B