Customer Reviews for AAfordable Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of AAfordable Storage
Everything was well Done. great service !
I told the man I was going one-way, and wanted to drop the trailer. Very Simple. The information I gave them was clear, and I was told it would cost about 30.00 with rental and insurance. Which was an acceptable amount and reflected on the bill. When I arrived at my destination (Henderson, TN) I was told there was a mistake and that it was not 30.00 but much higher. I asked why it would be higher as I brought the trailer to them cleaned out and in same condition I rented it in. The man in Henderson said that the 30.00 rate only applied if we brought the trailer all the way back to Cookeville from Henderson! I explained that I rented it with the understanding I was going to drop it off and it was 30.00, not triple that amount! The gentleman in Henderson then called someone higher up and explained the situation. Instead of taking care of me they decided to just charge me for another day (another 30.00) and said I got off easy!!!. Unbelievable!! Corrupt! So I told the man in Henderson I end up losing all around. I got a trailer that is harder to load and handle than a truck, towed it at lower speed than normal highway traffic, and rushed to return it within the expected time only to discover I could have rented a small van from them for less than the 60.00 they charged me. Yes, I paid more for a trailer than a van because of THEIR MISTAKE and they told me I GOT OFF EASY. I will never recommend these people and will use a competitor from now on if this is not made right.
Our original location was supposed to be on main street in cookeville but that irrational woman gave our truck to someone else and tried to charge us more for a different truck! She is AWFUL. Aafordable was perfectly fine and accommodating, just six miles from our destination.
I went in to get a truck for a move I have complemented the guy there on how the building smelled great wondering what they used to make it Smell so awesome in the location I got said truck ' the man replied ' I think it smells like shit myself making it awkward and I wanted to leave but I needed the truck swollowed my pride rented the truck and left also it felt like a nickle dime operation