Customer Reviews for Move It Self Storage South Austin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Move It Self Storage South Austin
Your trucks need work, transmission going out, service was excellent.
Very accomodating. Came right out and checked truck. Was in and out in five minutes.
Facility manager was nice. My unit is in a brand new building and is immaculate. My code did not work once to get into the facility and I had to call the manager. Other than that, it`s been smooth.
The young man who checked me in left a lock on my rental unit,after hours, causing me to have to wait an hour for a manager to come and open it, which means that I had to pay two movers more than I budgeted for. He also told me that he had a better location for me so we wouldn't have so many turns with our furniture, NEVER told me that this unit was smaller. I was totally unaware of a 19.00 admin fee... Was not mentioned the day before when I went to set everything up. I made arrangements in person to avoid these things. Awful!
The service was great! Very friendly and very helpful.
I never needed the rental but they were helpful on the phone
I spoke with Tiffany at this location she was very nice and helpful. I ended up not needing the storage but will be going to this location in the future if I do need a storage.
They were not at the location during their business hours. This cost me an extra $200 to have movers come back out to move my items another day. TERRIBLE BUSINESS
I can`t remember the ladies name but she was amazing.
First of all, I reserved a dolly to go with my truck and it was "unavailable" which made my move extremely hard. When I decided to go with the ground dolly I was still charged. The gentleman at the counter said he spoke with my storage provider and that I did not qualify for a Free Month as advertised. When I called, I found out he had cancelled my reservation and replaced it under my boyfriends name and created a new "in town" reservation which meant I HAD to return it to that location. Not pleased with the process.
The truck needed to be swept out. There was paper, nails/screws and potting soil/dirt on the floor. The attendant told us that when we were finished with the truck to return the truck we should return it to the Eastex freeway location in Beaumont. We went there to return the truck and the attendant at that location told us he could not accept the return--we would have to take it to the Milam location.
Tiffany Nichols was great as she put me in a much needed larger unit, secured a truck and pads. She was terrific and made my move easier. I will highly recommend this facility.
My experience was wonderful - move my things in on Sunday and found everything accessible, clean, and exactly what I asked for.
Great location, Larger than advertised units! units slope upward to roof in back, much higher than 8ft advertised. Friendly staff, great service! Expanding, so they have plenty of availability!
changed plans and canceled reservation by phone at site, they were very nice and efficient.
Contacted me immediately after I had placed my reservation.
Very helpful selfstorage associate. Would recommend to anyone.
I was supposedly to get a month free with my uhaul reservation. But that only would be honored if I moved in on the 1st. I moved in on the 15th. I would never use this place again. Not as advertised.
The facility is not as secure as other facilities I`ve been too. However, the manager, Tiffany Nichols?, was super friendly and helpful. Really enjoyed working with her.
receptionist who answered the phone was very friendly and got the reservation done quickly!
I didn`t actually end up moving in, but the facility made it very easy to cancel the reservation and were very nice!
Very friendly! By far the easiest process to get a storage unit! Lucky to get the last unit from them!
Staff was very friendly and i was able to rent my Uhaul right there. Units are tall = awesome. A few dead roaches.
Move It is very professional
Very personable and attentive customer service
The manager was very friendly. They offered a choice of unit locations on site, and were accomodating to my needs.