Customer Reviews for Move It Self Storage South Austin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Move It Self Storage South Austin
The lady was so nice!! I will definitely be coming back if I need to move! Thank you!!
Ashley was very helpful and I would definitely use/recommend this location in the future.
All fee should be included in initial application. I ended up paying almost $60 on a space you said I need $25 to move in. It is deceptive because if insurance is the LAW it should be an up front included cost.
Easy-to-drive truck, well-equipped and well-maintained. 1000% satisfied with the customer service at Move It Self Storage South Austin. They helped us during a very heartbreaking experience for our family. Much apreciated.
I rate the locations as excellent but I rate uhaul as the company and their website/logistics department as absolute worst. If your going to pick my "pick up" and "drop off" locations for me, then DONT ASK ME where I want to "pick up" and "drop off"!! Just get my zip code and then tell me. Or as for better customer service, have someone drive the truck I want to the location I want before I pick it up!! You changed both my pick up and drop off locations which means me picking was a total waste of time (whether it's seconds or not). This is a dumb way for you to annoy your customers cuz then it's up the pick up location to call the customer to confirm the changed location. Sometimes that doesn't happen and then people are wondering wtf is going on!
Extremely nice. She took the time needed for me to understand all options. This was a good experience.
Everything was awesome! Easy rental and return. Thanks!
I rented my van online on a Friday at10:40am for a 12pm rental. We got to the location and no on was there and the office was closed. We called the uhaul office and they assured us someone was on the way. When we got there the paperwork that is guaranteed to be ready if you check in online wasn't ready and after making me late for work, Rachel Rodriguez decided to answer a customer phone call and have me wait even longer. We didn't get our van unil 1:30p.m. When we made the rental reservation online we reserved to pick up in south austin and return in north austin. We were then told we couldn't do that. We would have to return back at the same location because the online website wasn't updated and it shouldn't have let us reserve that way. I called and spoke to Kim who assured me we would be credited $50 because online guarantees your van will be ready when You reserve it. She also said I would need to return it to the south location but we wouldn't be charged the mileage for that trip since it wasn't our fault, as the customer, that the website allowed us to reserve it that way. So ultimately I'd have been out maybe $20. Well, uhaul then charged my card $99 then charged it again creating an overdraft charge, then credited only the $50 but still charged the mileage for two ways. I called Kim again who assured me she fixed it and that's been 4 days. Since then I called many people including customer service at corporate who informed me they aren't able to help, a manager named Romelle refused to take my call at corporate and I'm backndealing with the regional office. This has been a nightmare when it should have been an easy fix. Not to mention I have copies of all the calls and how very rude their employees are.
The only problem we had was that the attendant had not tightened the ball on the attachment to the trailer. We checked it after loading the car and realized it had not been tightened. We drove it about 15 miles to pick up the car and luckily, the chains were attached. We didn't have an incident, but it would have been dangerous to drive to Houston without this being tightened.
Nothing. I have rarely had such a flawlessly fantastic customer service experience. You guys are awesome!
I don't think this is the location I selected. I selected slaughter at mopac.
I originally had booked at a different location, my truck rental reservation was transfered but my moving supplies was not, meaning I had to visit two locations before I could even start moving