The truck was not at the location. They didn't know the exact location of the truck. The lady at the counter was trying her best but couldn't do much as she didn't know herself. I was on foot and had to walk to find the truck. If anyone who even had a car will need to find a place to park the car somewhere and then take the truck. Her co-workers with whom she called for help were not polite or well versed in customer service. The return was smooth as the lady at the counter was helpful.Syed Faizan A.
Customer Reviews for Pearl Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great professional customer service.aqeel A.
Customer did not leave a comment.Akash D.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Rushikumar P.
guel average of the vehicle was no good.Sandeep S.
Dirty truck. In a time of covid, you think they would even pretend to clean after someone uses the truck. They also rented out a truck in the winter with no windshield washer fluid. Someone going to compensate me for that? You guys had no problem charging extra for the KM's I needed to drive to get fluid. Shoddy operation out of that convenience store.GRAHAMROBERT H.
Clean, sanitize and inspect the vehicle before giving it to the next customerâ€¦. Car was in a filthy shape with cement on the steering wheel and empty water bottles, old tool box and a battery left behind in the cabin. Also the wheels needs alignment big time. Looks like no one checked the car. The guy who used it last was transporting construction stuff and did not bother to clean it after.Sameh S.
Customer did not leave a comment.KARANBIR S.
Customer did not leave a comment.Tasmin G.
I have been asked to take insurance for cargo van, though I had Collison damage waiver covered in my credit card,which costs me additional 15$. Travel rate of 0.69$/km is expensive again. Can this be considered to have full day with a single charge as car rental?Prabhu S.
There was no signage to indicate â€œUhaulâ€ at this drop off location.KATRINALOUISE E.
Customer did not leave a comment.stephanie M.
Customer did not leave a comment.Swapnil P.
Customer did not leave a comment.Harjinder S.
I reserved a 15 Foot Truck on June 25/2021 I received a call on July 9th and was advised they did not have a 15 foot truck for but They could give me a 10 foot truck or I could have a 15 foot truck but would have to return it to Brampton from Cambridge, I had no choice to take the 10 foot truck as I was moving things from my deceased Father's rented house and today was the last day to do so. I also wanted to mention I requested Blankets and never got them either, so because the truck was to small I had to put the TV in my car and the screen got broken because I did not receive the packing blankets that were ordered.Linda R.
Customer did not leave a comment.Olusoji A.
Customer did not leave a comment.Basil M.
The employee there was fantastic.Gregg H.
They overcharged us. We only used for 30 miles and were charged $130!!Amyn F.
Customer did not leave a comment.Maninder V.
You guys are awesomeRishab B.
I was late by one hour because of traffic and the gas station and you guys charged me for one extra day, thats really bad as a serviceDevarshi J.