Great lot. Easy access to trucks and to hook up trailers.RALPH H.
Customer Reviews for Amazing Event Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.George K.
The associate who assisted me was friendly and efficient but was unfamiliar with the equipment and how to attach it. Perhaps there should be more training for representatives.Amber S.
Front wiper blades were smaller than factory recommendation size, Rear tires showed uneven wear and low on tread did not realize it until it was shaking down the highway. Motor idle was rough, lots of thing and popping sounds coming from exhaust system under cab after vehicles turned off...All the windows where dirty. Audio speakers were completely blown out & popping/cracklings sound.SCOTT C.
Customer did not leave a comment.Steven P.
U-Haul is a terrible company. They continuously switch your pickup location and it gets farther and farther from your home. And they do it at the last minute and do not provide refunds for this inconvenience. They are horrible. We've spent hours on the phone with them. They switch you from person to person who know absolutely nothing. U-Haul as a company is horrible. This particular location was perfectly fine however.Keven M.
Very professionalRaymond L.
While the lady at the front desk was very nice and helpful in arranging my rental, the company provided me no help in finding the trailer, hooking it up or giving me guidance or instructions.. The interior of the trailer was dirty when I picked it up.KENT K.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.GARY J.
They charged me more than what was owed and they still do not return my moneyCINDEL Z.
The ladies were pleasant, patient and kind. They smiled and gave priority to all customers as we were dealing with a system error.Joye R.
Customer did not leave a comment.Curtis A.
Customer did not leave a comment.JOHNLEONARD K.
Customer did not leave a comment.Nicholas K.
I reserved an appliance dolly and when I arrived there was no dolly available. I reserved the dolly online so not sure why the mixup.Bruce F.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.REILAND M.
Customer did not leave a comment.falko L.
Customer did not leave a comment.Renae C.
Customer did not leave a comment.William B.
the young lady who assisted me was very goodJohn T.
Nothing right nowEddy F.
Absolutely keep the current employees at this location no matter the cost! So kind, cheerful, professional, and helpful. It was such a pleasure dealing with themClifford B.
DROPPED OFF AFTER HOURS BUT REP WAS GREAT.Roy K.
The young lady who checked us in was very polite but inexperienced. she was unable to help withthe trailer onto our car and eventualy got help from a young man. I am 79 YOA and could not lift the trailer and it had no jack,John T.
Customer did not leave a comment.Reinhold K.
Customer did not leave a comment.Michael R.
I have to commend the young lady that helped me rent the trailer. She was very polite and helpful. That goes a long way with me.Timothy P.
It is obvious UHaul is not their top priorityDavid P.
Somebody should check the lights and turn signalsRonald S.
I didn't receive any help either connecting nor disconnecting the trailer to my car. Every other U-Haul place I have used made sure one of their employees connected the trailer to the car.RALPH G G.
Customer did not leave a comment.Lee W.
IN and out dropping the truck off THANK YOUMike H.
Customer did not leave a comment.SCOTT H.
The vehicle smelled heavily of cigarette smoke. Please deep clean / sanitize so the next customer does not have to endure the bad odorMichael G.
Customer did not leave a comment.dianne C.
Customer did not leave a comment.JERRY M.
Customer did not leave a comment.joel M.
Was frustrated with the system to pick up the vehicle. A lot of the information asked for at time of pickup via the app shouldn't have been necessary and/or could have been done in advance. Also, I did the app for pick up because it was advertised as contactless. Still had to go inside to get the key and pads. Staff was wearing masks, but it does defeat the purpose of why I tried to set it up that way.Michael B.
Customer did not leave a comment.James Bascom L.
Customer did not leave a comment.Michael P.
They would not accept the uHaul back! Had to drive to 5 locations before I could get someone to take it back. Cost me $60 more dollars!! I will never rent another uHaul!!wayne A.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.RONALD M.
I wasn't able to return the trailer on Saturday, as instructed, because the location was closed on weekends. However, a nice gentleman, who was on the premises, allowed me to enter and drop it off.Jason C.
Customer did not leave a comment.Lloyd B.
After a very good Knoxville departure experience, despite a loud and well-worn truck, we returned our 26-footer to the designated South Carolina location, and found they had closed early for virus reasons. A call to the uhaul number led to a 15-minute wait to talk to "Patricia" about how to return the equipment to a closed location. Her *only* offer to help was to text me a LINK TO A VIDEO that would explain how to return equipment using a web browser or the uhaul app. Did I mention that the truck was due, and that we were sitting in an empty parking lot at a closed location?? She eventually transferred me to Josh in the Knoxville regional office, and he gave me a straightforward suggestion for dealing with our situation. It worked out, but took 45 minutes. We're moved, settling in, and glad it's over.David G.
Customer did not leave a comment.David M.
Smoke smellMichael B.
Very personable staff and easy to work with. Made special allowance for drop off of equipment. We have used this vendor twice in the last year and very pleased with their service both times.Robert P.
The team is always nice, fast with the paperwork, and helpful.Catherine F.
Customer did not leave a comment.Dick F.
Customer did not leave a comment.Erich B.
Great locationangelo L.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Hubert C.
Customer did not leave a comment.David G.
Customer did not leave a comment.Christie H.
MY ORIGINAL DROP OFF LOCATION (PALMETTO STORAGE) WOULD NOT ACCEPT THE TRUCK. I WENT FROM THERE TO AMAZING EVENTS LOCATION WHICH I LEFT THE TRUCK IN THE LOT AND THE KEYS IN THE UNSECURED MAILBOX ACCORDING TO THEIR AFTER HOUR SERVICE. I HAD TO DRIVE EXTRA MILES IN ORDER TO FIND AMAZING EVENTS WHICH MADE ME GO OVER MY MILAGE LIMIT. I WOULD LIKE A REFUND FOR THAT CHARGE.JOHN S.
No problems, everything was great!Douglas K.
Customer did not leave a comment.Charles K.
Truck transmission was not working and truck would not reverse had to return for a smaller truck which wasted my time significantly. It's shocking that uhal would put a truck that is not up to par on the road.Jeremy T.
Customer did not leave a comment.John A.
Customer did not leave a comment.Jeanne C.
Truck not reserved ,poor customer service. No vehicle inspection. Windshield wipers broke in a horrible storm and was very dangerous. Tires low on air. U haul roadside service were nice, those young men saved me.kamela R.
Have the rental in a more convenient location. There are 4 UHaul locations in Beaufort and I had to go all the way to Hardeeville to pick up the truck. The 15' truck had the smallest, most uncomfortable cab for driving I've ever been in. You were subjected to a long distance trip with your legs bent the whole way. There was no room to move your legs at all. It was worse than a golf cart. I had to stop 4x in 200 miles because of severe leg cramps. I'm not that tall but, trust me, there is just no room.Louis B.
This particular vehicle was not equipped with speed control. This feature should be standard on rental trucks. Also, the side view mirrors must be manually adjusted. Electronically adjusted would be much better.Eddie D.
I tried to drop the trailer at 2 other locations, they informed me they were not taking anymore enclosed trailers. I called the area dispatch and she called the regional manager and he told me a place about 10 miles out of the way. He said they would take it. As soon as I pulled in a guy came out and told me he was not taking anymore but luckily I had the managers name and told him he said I could drop it here. The first place I took it to, indicated they had no room and about 60 trailers that the area had not picked up, thus he could not take it. This place I finally got it to had room, but he started to send me away until I mentioned the regional manager.Robert R.
Inspect the returned trailer inside.Elmer G.
Customer did not leave a comment.Lisa T.
Customer did not leave a comment.Philip C.
Aggressive sale, hidden costs, difficult to forecast the total cost for a route.Cristin D.
Customer did not leave a comment.Mike S.
I was told picking up the truck that I would get a discount dropping off any the alternate location. I did not receive a discount and also the staff wasn't helpful with details about the said discount?JORDAN S.
This location worked well but it was not a good rental experience at all. We were shifted from Bluffton to Rincon without a phone call or anything else. Fortunately was able to change to this location. Took multiple phone calls - too much time on hold, disconnected calls, and then info to extend 1 day was not in the record so more Phone calls etc. Was a very stressful experience.Ellen I.
Customer did not leave a comment.Eric W.
Very friendly staff.Thomas F.
Outstanding service!Eric K.
I don't know if it was the weather or the agents at the very first uhaul I stopped at and the drop off site. But they had nasty attitudes. The lady at the uhaul were the auto transport was stolen from their storage. She was great, very nice and pleasant. The guy at the Argent location said he wasn't feeling well. The guy at the drop off location was not so nice. I guess I came in too close to quitting time. Overall what would you do without uhaul? We need themGary G.
first they did not verify mileage or fuel of truck did not do a walk around with a check list second they said i drove 70 miles i did probably 20-30 miles. Then on my paper work it said half a tank the truck was almost full tank when I took truck form location a lot of confusion was gonna charge me $139.99 but credited me and charged me $99.99Edward F.
Great location and great customer service on both the rental and the return! No waiting, quick process all the way around.John H.
Customer did not leave a comment.Bernard W.
Staff friendly and very helpful, entire process was quick and easy with convenient location!Jeffery M.
Customer did not leave a comment.thomas K.
Customer did not leave a comment.Norman T.
Not a thing, the staff was very kind and helpful.John L.
Customer did not leave a comment.Danny M.
Customer did not leave a comment.Stephen C.
The staff was very professional, knowledgeable while also being congenial. I highly recommend this dealership. They went out of their way to provide information and service.Eddie Lee D.
Clean the windshield, inside and out, and check the tire pressure. I needed to clean my rental â€˜s windshield . All of the tires were 8-10 lbs below maximum pressure shown on the tires.Richard E.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Keith K.
Very helpful and friendlyCarol J.
Customer did not leave a comment.Yvette L.
Customer did not leave a comment.Jae H.
Customer did not leave a comment.Edward O.
I was charged 3 times on my CC for a 15 ft truck? How did $29 a day!? NOT! More like $300...never again! I had no damages and the tank was full! Bad customer service!Alexus A.
Stay open longer. This location closes at 5 PM.Jim P.