Customer Reviews for BIC Automotive
(U-Haul Neighborhood Dealer)

18 reviews

1441 E Racine Ave   Waukesha, WI 53186

(262) 347-4942

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/25/2021: Closed
  • 10/2/2021: Closed
  • 10/9/2021: Closed

Services at this Location:

Contact Us

(262) 347-4942

1441 E Racine Ave
Waukesha, WI 53186

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/25/2021: Closed
  • 10/2/2021: Closed
  • 10/9/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lisa Marie D. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
3.0

Customer did not leave a comment.

William F. 
Rating:
1.0

5 inch gash in the tire ... When they were aware we'd be driving 2000+ miles. Said don't worry it was inspected. (We had u-haul replace before leaving)

Lauren S. 
Rating:
3.0

It was ok

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
1.0

The truck was returned on Sunday May 16th between 11pm and 12am. return not possible using mobile phone. Site failed to check in until 5/21. Charges will be refused.

DERICK S. 
Rating:
1.0

place closed up in mid afternoon. Fire them.

EDWARD M. 
Rating:
1.0

I originally planned to pick up at the waukesha location off of sentry drive and called multiple times, days in advance to confirm my reservation. i was told multiple times that i would receive a call 24-48 hours prior to confirm. i never revived that call. and when i call roger day before i was told i was all set. i arrived 15 minutes early to hear they did not have the tow dolly i needed and the workers proceed to l on speaker phone multiple places to find one. he was sweating and not acting professional at all. i was told to head to BIC motors where they had the dolly. we headed there and we never received the pre tow inspection and when we asked for help attaching the dolly, the worker told us he had never used one and didn't know how to install it. luckily my fiancée watched the videos on uhaul but for such a large company, i was expecting something better. me and my fiancee were moving across the country and country and the bare minimum i wanted was to feel safe pulling my car with his truck. i feel as though we did not receive that. in any future moving plans, i will probably avoid using uhaul due to the horrible communication and lack of knowledge about the equipment they are lending off to customers. and i dont think i would recommend uhaul to any friends due to the same issues.

Makayla D. 
Rating:
5.0

Customer did not leave a comment.

Shaquida W. 
Rating:
1.0

Truck was dirty inside I requested pick up in west allis not Waukesha. Major inconvenience for me.

Steven O. 
Rating:
3.0

See pick up information

David H. 
Rating:
3.0

Call your customer back when you say you will and follow through with your promises! Horrible experience with management and communication with UHaul.

EMILY P. 
Rating:
5.0

The service was great. Unfortunately, the appliance dolly that we ordered was not in the truck and he did not have one on the premises. He did call the U Haul center down the road.....we had to drive over there to pick it up. Not impressed!!!!!

Debra E. 
Rating:
5.0

Customer did not leave a comment.

Lee Anne W. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Didn't interact with anyone but drop off was easy.

Kayla B. 
No reviews have been submitted for this location.

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