Customer Reviews for Bluffton Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bluffton Self Storage

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Horace M. on

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The customer service agent was awesome! I will highly recommend going to this location. She was friendly and accommodating!

Ray M. on

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Great staff at this location!

Mario D. on

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Ray M. on

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Debra goes above and beyond with service. She is definitely an asset to Uhaul, She really cares about who walks into your doors.

Rickey H. on

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Great Location. Went the extra mile helping me. Thx.

David D. on

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Very good, friendly service

William S. on

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Kenneth D. on

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WILLIAM M. on

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KENNETH P. on

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I had reserved a truck at a different location and when I went to rent, found out I needed to go to the location above. The owner of the location where we reserved a truck had to call uhaul to find out what happened to the reservation. No notification of a location switch at all. Very frustrating.

John R G. on

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Joshua H. on

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landon h. on

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michael s. on

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This was a newer location everyone did everything they could to satisfy the customer staff was very helpful

Joseph C. on

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The vehicle that I reserved was not there, I was not informed that it wasn't returned, had to accept smaller vehicle that ended up not doing the job.

JOHN B. on

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Ryan and Deb are the best, thank you for always being AWESOME!

BOSTON P. on

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Very helpful and accommodating

Charles R. on

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I have rented here before. I would not hesitate to recommend to anyone! Very friendly atmosphere but also prompt and efficient, with everything explained. No complaints at all from me. Thank you to the management at this facility at this time of need (Hurricane Florence). Charles N. Rudesyle Bluffton SC

Robbie E. on

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Excellent customer service! I’m a customer for life.

Gary K. on

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Frank L. on

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Frank S. on

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Alexus A. on

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Carmen P. on

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DO NOT FORCE A CUSTOMER TO TRAVEL EXTRA MILES TO PICK UP A TRUCK. WHY NOT ACCOMMODATE YOUR CUSTOMER WITH A LOCATION THAT IS CONVENIENT FOR THEM? EXTRA MILES MEANS EXTRA COST AND WASTE OF TIME!

keely J. on

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Upon receiving the truck the passenger side mirror was not secure. It kept swinging out making it impossible to know if you were able to pass or if a car was approaching from the passenger side. We noticed this after driving approx 50-100 miles from pickup point. It swung out once we hit major highways. This was a huge safety issue. In addition water leaked into the container near the “attic” on the passenger side. Several boxes were wet but nothing inside was damaged.

Robert V. on

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James T. on

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rosemary b. on

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A very fine job but a little confusing as to all the locations in Bluffton. I’d ordered it from one location but had to pick it up at the next and I wasn’t informed about that. Other than that I will definitely look forward to using U-Haul once again.

JOHN B. on

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Ryan and Debbie exhibit excellence from start to finish. Easy process, friendly atmosphere. Thank you!

Gary B. on

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We used Miracle Movers to help us move and they were fantastic helpers. They were organized, energetic and and had great attitudes. They had to move everything upstairs and it was exhausting, Nothing was scratched and they re-organized our storage unit so we were able to put a lot more in storage. Clarence, Kevin, and another young man really did all they could to make our move as easy as possible....great team!

Douglas O. on

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the lady was very helpful and knowledgeable.

Andrew A. on

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Fuel level was at 1/4 which is not acceptable I don't want to stop and put fuel in when I'm in a time crunch on the front end of a rental

Rick W. on

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Gregory C. on

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Caitlin M. on

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steve w. on

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Todd H. on

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Ron M. on

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Raffaele T. on

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Perfect customer service. accommodations we're excellent

Evan B. on

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Jimmie C. on

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Great customer service

Joseph E. on

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Francis O. on

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Thanks for the great experience!

Dakota M. on

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James M. on

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Jeff P. on

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Clean and modern facility. Representative was helpful and friendly.

Michael L. on

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Emily M. on

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Had to wait for truck to be unloaded before I could leave with it and I was paying movers by the hour and they had to wait for me. Put in $30 of gas and should only have put in no more than $10. Bad experience.

jacob K. on

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Never will I use Uhaul again, and will recommend others not to use tbem

Peter P. on

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This was again a changed drop off site we found out after driving to scheduled location. No call again

WILLIAM M. on

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Robert D. on

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I ordered a cargo van, which they did not have. When I went out to see about the storage in the van, there was furniture in it! I ended up with a truck which is not what I wanted. The lady at the desk did the best she could to accommodate me once she discovered the problem but she did not seem to understand the difference between a delivery van and a cargo van.

Monica C. on

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Alison M. on

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Moving is not so fun BUT Hailey at the Oliver Court location was so helpful and a pleasure to work with ... I have taken a small stack of business cards in order to refer many others to her location ... I have moved more than 8 times and I always use UHaul and always will ... Great experience! Thank You.

Scott D. on

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Have the light attachment on the trailer longer - if that’s possible. We made a quick trip to Walmart to buy 2 kits. :)

Alex Z. on

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teresa M. on

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Love this place! What a pleasure to deal with such pleasant, friendly and VERY helpful employees! They really are AWESOME! The Location is Clean and well kept and I will ALWAYS use this location for all of our storage and rental needs!! Thank you Ryan and Haley!!

Rymario A. on

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Gloria B. on

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DOUGLAS ALAN C. on

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Debra and everyone else on the property are professional, friendly and efficient. I thoroughly enjoyed doing business with them. I also rented a storage unit from the group.

Laurie M. on

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Very friendly and it was nice that they had what I needed at short notice.

Jack S. on

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The actual location was great and people were knowledgeable and courteous. I placed a reservation online and was contacted by voicemail within a couple of hours that the location did not have the trailer and my reservation was being moved to another city 30 miles away. When I called back and spoke to the representative she was incredibly rude, and told me that my reservation was last minute (two days out) and the she didn't tell me that it was being moved to another city, despite the fact I still had the voicemail as evidence. She left a lot to be desired and really ruined my otherwise great Uhaul experience.

mimi m. on

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DeMaurus N. on

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Edward S. on

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Everything went perfectly

Judy J. on

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eric s. on

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Excellent customer service!

John S. on

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John P. on

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of the cargo van.

ROBERT G. on

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william s. on

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JOHN B. on

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Nothing, keep Ryan and staff onboard and all is good!

Samantha L. on

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Super friendly and helpful, I definitely will recommend.

Todd S. on

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Have equipment where you want it

Carol P. on

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Melissa A. on

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VERY Friendly

Paul S. on

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Great experience with friendly staff. Very efficient drop-off

tom g. on

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Matthew M. on

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Christopher L. on

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jeffrey t. on

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david w. on

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Gemma M. on

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Painless. So nice not to have to go through any crazy gyrations to get our move done. Kudos to uhaul.

Frank K. on

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Joseph B. on

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??

Josh C. on

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Robert G B. on

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Very nice and helpful also!!

Michael C. on

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The truck I rented needs to be retired ASAP before someone gets killed. Something is wrong in the steering/ driveline. I adivsed the attendant when turning it back in-- she said they would take the appropriate measures. I have no problem with the facility or the people... but that particular van needs to go!

Michael H. on

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Nothing

Michael B. on

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The counter lady was very knowledgeable and efficient!

David H. on

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WILLIAM M. on

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JOHN B. on

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No improvements necessary - Ryan is THE KING!

Edward R. on

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Everything was great

Todd J. on

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Keith H. on

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Stephen F. on

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Very nice people to deal with.

Jeff K. on

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Great experience from pick up to drop off. Very nice facility and very helpful staff. A++++

Greg B. on

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Continues to be the friendliest and best faculty I've ever used. These folks are the best!.

Richard M. on

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Customer did not leave a comment.