Customer Reviews for Bluffton Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bluffton Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Debra S.
Rating:

Customer did not leave a comment.

William P.
Rating:

The person working didn’t give me any advice on how to hook up the trailer. Lazy.

Jeff G.
Rating:

Customer did not leave a comment.

Larry S.
Rating:

Customer did not leave a comment.

Randy G.
Rating:

Customer did not leave a comment.

Laura G.
Rating:

My reservation was changed to a different location - I didn't receive a call or text - I missed the email - then it was cancelled. I was still able to get the equipment from my preferred location. Customer service sent me an email explaining what had happened. Still disappointed they took the reservation from an independent dealer and tried to move it to a U-Haul Center when the equipment was available at the preferred location. - I appreciated the quick response from your customer service department!

NANCY N.
Rating:

Customer did not leave a comment.

Scott L.
Rating:

Customer did not leave a comment.

Stefano N.
Rating:

There was only one lady working there. Didn’t install the safety chain correctly on our trailer. The lady was super nice and helpful but she needed more help cause we were waiting a awhile.

Ben K.
Rating:

Customer did not leave a comment.

Larry S.
Rating:

Customer did not leave a comment.

BENJAMIN W.
Rating:

Customer did not leave a comment.

JON S.
Rating:

Customer did not leave a comment.

Steven K.
Rating:

Deb was very helpful and helped with hitching us up.

Brian S.
Rating:

Neither location had a truck. Had to wait over an hour for one to be returned even though made reservation a month prior. Truck wasn't the requested size.

Michael H.
Rating:

When I picked up the trailer the floor was covered in laundry detergent and I slipped on it, I called and told them and even took pictures and was told they don’t do anything except spray with disinfectant, and that they would report it and get me a refund, nothing has happened.

William B.
Rating:

Nothing I can think of. The employee that helped me went beyond her duties and got me launched successfully. She is an exceptional employee!

Carole B.
Rating:

Attendant was very helpful!

Russell M.
Rating:

Windshield washer was empt, pretty evident that the truck wasn’t wiped down (didn’t bother me too much but thought you may want to be aware during the Covid 19 event

Dominic C.
Rating:

Customer did not leave a comment.

Shamanita F.
Rating:

Customer did not leave a comment.

Steven P.
Rating:

Customer did not leave a comment.

Laurence H.
Rating:

Great for a local use but awful for move where you have to drop it off at another location.

John F.
Rating:

Customer did not leave a comment.

Jeff B.
Rating:

Ryan was very helpful and friendly. Very easy process. Worked out great and inexpensive. Thanks very much

Nikki S.
Rating:

Customer did not leave a comment.

Kyle D.
Rating:

Customer did not leave a comment.

donna S.
Rating:

person we rented from didnt ask how long we needed the blankets so just put it in for a day then couldnt be bothered to look up where they were suposed to be returned very dissatisfied with the customer serviced recieved that day wouldnt even confirm if he had the right amount before i got there

Richard K.
Rating:

Running lights were non-functional

Randy M.
Rating:

Customer did not leave a comment.

PAUL B.
Rating:

Customer did not leave a comment.

Andrew H.
Rating:

Customer did not leave a comment.

Timothy C.
Rating:

Customer did not leave a comment.

Glenn T.
Rating:

Very helpful, keep up good work

Carol H.
Rating:

Customer did not leave a comment.

TOM A.
Rating:

Not much, spot on customer service!

Kevin C.
Rating:

Excellent service!

Kipling C.
Rating:

Excellent customer service! Ryan. and Deborah were exceptional during a time that was Exceptionally stressful. Their empathy and professionalism is something I will never forget. A wonderful location that I would happily recommend to any and everyone! Thanks!!!

Kathi V.
Rating:

I would rent here again. Ryan was extremely professional and courteous.

Cliff K.
Rating:

Customer did not leave a comment.

Sharon F.
Rating:

Deborah and Ryan have a wonderful business. Deborah was most helpful. She was happy and kind and helped me decide what I needed to make our home moving as comfortable as possible. She went out of her way with most excellent and kind customer service, especially in light of the COVID-19 distancing in effect. I would highly recommend Bluffton Self Storage for your U-Haul needs in Bluffton. The truck was immaculate and very comfortable. Great moving blankets to protect belongings. Fabulous business!

Beth M.
Rating:

Get the order correct and drop off location I was given wrong size truck from what I reserved and they had the wrong drop off location not even close in state I was in Drop off location automatically checked in without having conversation first which resulted in numerous calls to uhaul and waiting on a credit for extra charges

Robert S.
Rating:

Outstanding service. I will use them in the future.

Daniel A.
Rating:

Service was great, employees were accommodating.

Merrell L.
Rating:

Both the pick up and check in agents were fantastic! Both were friendly and courteous. I would highly recommend this place.

David J.
Rating:

I did need the smallest trailer but this was not available. No complaint but just a point.

Clifford B.
Rating:

Customer did not leave a comment.

elliot H.
Rating:

Quick no hassle day rental. Service was great.

John B.
Rating:

Always 5 Star Experience!

Frederick V.
Rating:

Excellent customer service and very nice, helpful people with good stock of materials

steven A.
Rating:

Nothing. Great salesmen!

Ronald M.
Rating:

Had to unload the trailer myself.

Jeffrey D.
Rating:

As usual a great service...

Andrew H.
Rating:

There was only one person working very hard to take care of everyone. She mentioned they are looking to hire someone, which is good!

Ashley R.
Rating:

The truck leaked water in moms attic area...could see a caulk job where they had tried to seal it and that apparently didnt work because our belongings were soaked and some items were ruined ??

Michael K.
Rating:

Customer did not leave a comment.

John B.
Rating:

Always a 5 Star experience, don't change a thing!

Jeffrey D.
Rating:

All good the gentleman that helped with the process was personable. Friendly and professional...

steve W.
Rating:

Customer did not leave a comment.

ROBERT C.
Rating:

Customer did not leave a comment.

Steve B.
Rating:

I was charged a extra fee on my debit card. I was charged 69 .the uhaul said i would. Given the 49 back. Were is it..

Daniel B.
Rating:

The people on location were great, but dealing with corporate uhaul was a disaster

Robert S.
Rating:

Customer did not leave a comment.

Melvin L.
Rating:

The people were fantastic. No hassles, easy rental and return. Without a doubt, the best rental experience I have had. Will definitely use them again when needed, and refer to friends and family. Keep up the good work!

BASYE H.
Rating:

We dropped the U-Haul off after business hours so we didn’t come in contact with anyone. The U-Haul key drop off box was easy to find. I did appreciate U-Haul making the after hours drop off easy and efficient. Thanks!

Geoffrey K.
Rating:

Customer did not leave a comment.

Appolone T.
Rating:

Too busy. Need more help at this location. Only one person working and the line was 7 deep when I got there. I could barely get in the door! Salesperson was running around helping everyone as best she could and apologizing to us for the wait. She was friendly, organized, and very helpful and kind. However one person can only go so fast. What a treasure you have with this employee.

william C.
Rating:

The service at bluffton storage was above and beyond. They were very friendly and extremely helpful.

Alice M.
Rating:

Amazing staff dont need to do anything

Jane S.
Rating:

The trailer was extremely old and the doors would not stay shut without purchasing an additional lock. I was not sure it would hold together

Thomas B.
Rating:

Customer did not leave a comment.

Dana K.
Rating:

Customer did not leave a comment.

Derrick P.
Rating:

All was great agent was excellent

Tony G.
Rating:

Customer did not leave a comment.

Alex M.
Rating:

Customer did not leave a comment.

Linda A.
Rating:

really nice people

Stefanie T.
Rating:

Customer did not leave a comment.

Guillermo B.
Rating:

Customer did not leave a comment.

Kathlena S.
Rating:

I chose a different location for pickup, and it would be nice if you didn't allow that if the location is not a pickup location.

David K.
Rating:

No room to leave the uhaul equipment

Cliff V.
Rating:

Customer did not leave a comment.

Thien N.
Rating:

Highly recommended, nice staff

Clifford H.
Rating:

Customer did not leave a comment.

Richard R.
Rating:

The rental experience met my expectation and the agent at the store was friendly, professional and helpful. I am very satisfied with my rental experience and would definitely recommend this location to a friend.

William B.
Rating:

Customer did not leave a comment.

Gregory L.
Rating:

Customer did not leave a comment.

JOHN S.
Rating:

Customer did not leave a comment.

George S.
Rating:

Quick and efficient with up to dater equipment. This is my 'GO TO' truck rental company in Bluffton.

William S.
Rating:

Customer did not leave a comment.

STEVEN L.
Rating:

The inside cab of truck was dirty. Fluid stains all throughout cup holders, floors and doors. Smelled so bad of smoke I about gaged.

james C.
Rating:

Couldn’t have been more smooth. Will definitely use again. Attendant very professional and thorough and friendly as well

Kevin K.
Rating:

Customer did not leave a comment.

Edgardo E.
Rating:

The manager was very attentive and very professional . I love this location...

Robert W.
Rating:

Customer did not leave a comment.

William S.
Rating:

Seamless

Edward C.
Rating:

Customer did not leave a comment.

Nathaniel U.
Rating:

Customer did not leave a comment.

Scribner B.
Rating:

I wanted the truck for a Sunday but when I went to book online the website said they were closed on Sunday. So I booked the truck for Saturday believing I would have all day Sunday to use the truck. However, when my wife picked it up they told her it had to be back by 10 am next morning because someone had it booked at noon leaving me with only a couple of hours to complete our move. My wife told them the Uhaul website said tbey were closed on Sunday and they told her yes we are but someone will be here. WHAT??? Also the truck was not in good shape especially the steering which caused you to have to correct steering constantly as it swerved back and forth as the steering was very loose. I have rented from Uhaul before and the experience was always good. I must say the woman at the rental center was very pleasant but nothing she could do.

Guillermo B.
Rating:

It was my first experience. I loved it! Thanks

John P.
Rating:

Excellent support/assistance from staff

No reviews have been submitted for this location.

Back
To Top