Customer Reviews for Cartersville Tool Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cartersville Tool Rental

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ROBERTA H.
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The guys were super helpful and hooked up the car carrier pretty quickly. I would definitely recommend anyone renting from them.

KELLI H.
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Customer did not leave a comment.

darius T.
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sam S.
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Everything was great

darius T.
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Customer did not leave a comment.

Chris J.
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joseph H.
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Nice people, good location and easy access to equipment.

Dale C.
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Customer did not leave a comment.

Simeta A.
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U-Haul was easy to do the check in, this location has had the best customer service I've ever experienced with U-Haul. The check in was a breeze the next time we get a U-Haul we will definitely come here before any other location!

Connie C.
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No improvement needed !

eddie H.
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GOOD BOYS WILL BE BACK....

Richard G.
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The truck was falling apart. Broken dash board, light switch hanging off the dash. Roof liner hanging down, held up by sun visors. Worse truck ever rented anywhere. Will think twice, before renting anything Uhaul.

Heather H.
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Customer did not leave a comment.

SCOTT F.
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These guys are great. Fastest check in I've run across in the U-Haul system! Thank you.

Steven F.
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The truck I reserved wasn't there. The truck they had wasn't ready, and they charged me more in the long run for the smaller truck

audrey A.
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Customer did not leave a comment.

Knox F.
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TROY J.
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James H.
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Gary D.
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When I arrived the location was closed. Not a problem I thought, I will check in on the phone. I watched the video and started to proceed but the phone would not pinpoint the location on the app. Looking it up on my maps on the phone it showed I was only 100 feet away. Something wrong with the app, that took about 15 minutes and then another 12 waiting for the next person to help me. Thankfully she was GREAT and checked me in and noted that it was done and the time. This so I would not be charged an extra $20 fee. I was not charged and it was only a time and my inconvenience.

Edward M.
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Customer did not leave a comment.

Frank H.
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One day rental - excellent

Aric H.
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The preferences and pre check in information i put into the system either did not get sent to the location OR the proprietor is Inept, and I suspect it is the latter. I've picked up from this location twice and it always takes him an inordinate period of time to navigate the system.

George H.
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The guys at Cartersville Tool were great. If I need to rent a truck or trailer while in Cartersville, Ga. I will definitely go to their location. Really appreciated the fact that they open earlier then other U-HAUL locations in Cartersville.

Mildred C.
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Customer did not leave a comment.

Edward M.
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Lauren J.
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the trucks needed maintenance. i was scared we would break down during the move!

MICHAEL A.
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TONY C.
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I have done business with Cartersville Tool many times. Great service with a friendly tone.

KEVIN L.
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Customer did not leave a comment.

EDWARD M.
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Tommy K.
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no personality by the 3 people on desk duty. Acted as though my rental was an inconvenience to their morning. They claimed the vehicle was full of gas but parked it on a hill draining the fuel to one end of the tank. Result? once on flat ground there was only 3/4 n the tank. Unfortunately you must fill in the vehicle inspection prior to leaving the property so there's no way of detracting.

Samantha S.
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Customer did not leave a comment.

William S.
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Not a friendly location.

STACIA C.
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Customer did not leave a comment.

DERRICK F.
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The gentlemen at the location where awsome and very friendly.

DONNA W.
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Great service.

Lawrence C.
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The employees were awesome knowledgeable and very helpful. I will use them anytime I need a rental from now on

Wanda S.
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Customer did not leave a comment.

Frank H.
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Dropped off after hours, so didn't see anyone.

Alan R.
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Customer did not leave a comment.

Jason M.
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Joseph F.
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Perfect

Lawrence B.
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Serve brownies

Chad A.
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Customer did not leave a comment.

Samuel L.
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When I returned the UHaul I realized that one of the tires was completely bald. This could have been tragic.

Mark C.
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I did not like the return procedure using my telephone.

Sharon B.
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Continue with the top notch service you always provide.

Charles R.
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Customer did not leave a comment.

LARRY B.
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CARMEN W.
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Awesome service

Sarah B.
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Service was great at pick-up, but truck had no AC for 2,600 miles and brakes were very touchy causing the entire truck to shake if they were even slightly tapped.

Curtis A.
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Customer did not leave a comment.

Eldridge U.
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clarence W.
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Darlene T.
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jack M.
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Excellent service. The trailer I rented has a door that is not opening and closing easily. Should take a look at that.

Wayne S.
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All was excellent

David G.
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Thomas H.
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Greg P.
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DON G.
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Nice place and set-up

Frederick M.
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Next time I make a reservation can you please make sure you put it in for the right day. I went in there to pick up my trailer and there was not one available because your person on the phone put me down for the right day. As a result I missed half a day at work trying to find another trailer. The nearest one was 20 miles away. I was supposed to get a call back from the area representative and still have not received one. You guys have a $50 guarantee which obviously doesn't mean anything because I still had to pay for my trailer the next day. You guys make a promise you should keep it.

James H.
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Customer did not leave a comment.

KEVIN M.
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This was not the location my reservation was made for originally. My reservation was for another location and the day before I was to pick up the vehicle that location called to tell me they would be closed the day I was to pick up the vehicle yet I was told that they would be open and they also told me that they did not have the vehicle I reserved. So with the help of a district manager I found a vehicle at another location.

Robert J.
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Customer did not leave a comment.

James D.
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Cynthia C.
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Robert C.
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Tayler S.
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Wesley D.
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I rented a 17' truck. The location was great and easy to find. Quick and easy pick up. The truck seemed to be an older truck. It smelled like cigarettes inside but since there was an ash try in it I assume people smoke in it regularly. My biggest issue was the center console of the cab of the truck wasn't secure when I left. While driving down the road the center consol came off the dash, which wouldn't be a problem if the engine compartment wasn't exposed behind it so it blew extremely hot air onto my legs and into the cab. I pulled over and clipped the console back and it fixed the problem but was very unexpecting it to happen.

Mal U.
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Customer did not leave a comment.

Rick S.
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Our original truck reservation was not available and we learned this only after we took a flight from Michigan to Atlanta and upon arriving our reservations were not available. Also the pricing went from 504 to 780. Thanks u haul definitely won't use you ever again.

judy A.
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Nothing at all

James R.
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I requested 1 dozen furniture pads, but they were not included on the truck. We had to make arrangements for our furniture by unpacking blankets and towels. The receipt says 1 dozen furniture pads were rented and returned, but I never received or returned 1 dozen pads.

Ruben P.
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Sonny H.
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John M.
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Not Much

Kynisha S.
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Truck was dirty and they overcharged me on mileage. I have pictures to prove everything and I uploaded them in the uhaul app. I'll never use this place again.

Steve H.
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UHaul is an add-on here to a tool rental business. Owners/operators very knowledgeable about all thing mechanical, super helpful. Easy in and out too.

michelle L.
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Customer did not leave a comment.

Vicki B.
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JILL P.
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Bryan G.
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Krista P.
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I was told the truck I was trying to haul would fit on the trailer but it didn't. I drove 2 hours and couldn't pick up the truck. So I paid $70 for no reason and still have to find a way to bring the truck? home.

ramon C.
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Customer did not leave a comment.

Brian C.
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Ivey S.
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knowing where our drop point was sooner would have been helpful and being allowed to change it if it didn't quite work for us would've also been nice— we passed four or five U-Haul places on the way to the drop-off.

Amy S.
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Problem one: U-Haul changed my original pick-up location to this one without telling me in advance. When I showed up at the original place, the lady was beyond rude when directing me to go to the new place and gave incorrect directions. Problem two: this new place was a dirty tool store and he charged me an extra $11.77 but couldn't tell me why (I had already pre-paid in full online the day before). He also incorrectly stated the fuel level. I will be making a phone call to U-Haul to dispute this.

Brett P.
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I checked in online for a 1 pm pick up, I did t actually get there until after 1. My printed contract wasn't even generated until 1:23. The gentleman behind the counter was having a tough time with the computer. All in all, I didn't keave the office until almost 2. The next day, I arrived at 2:06. They were saying the gas was 1/16th of a tank below where it was when I left and it was going to be another 17 dollars. I asked him if he was seriously going to charge me 17 dollars over 1/16th of a tank. His response was that he was already knocking the extra day off. I said it was only a one day rental. He said I was an hour late. I explained to him that I didn't leave u til 2 the day before. He became ni

Tony R.
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Friendly and very quick checkout!

David C.
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Customer did not leave a comment.

Brandon W.
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The location itself was very clean and laid out very well. It's the UHAUL check-in system to drop off the equipment needs some work. It took more time for us there than picking up the equipment. Luckily, a rep over the phone was able to complete the process for us, but that part needs work. Everything else was great!

STEVE G.
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Trailer was not clean inside

Jonathan A.
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The man checking me out took about 30 minutes while I was standing there waiting to do what he needed to on the computer. I had already booked the truck online 2-3 days earlier. It was irritating to have to stand there and wait so long when I had things to do. The back of the truck needed to be swept out. Otherwise, though, the truck was in good condition.

TOM E.
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Customer did not leave a comment.

SCOTTIE W.
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Customer did not leave a comment.

Steve H.
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This location is also a tool rental location. As such the signage is a little difficult to see in regards to U-Haul. The great folks inside and super helpful.

Jerry B.
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Customer did not leave a comment.

Lance L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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