My pick up time was at 11am. I got there 15 minutes early. The place wasn't open. I sat and waited and eventually called uhauls customer service and explained that I had been waiting for a pickup. They said to give them a few more minutes. A whole hour went by and I called customer service back and they checked to see if a code was available retrieve key from the lock box. They gave me a code and there was no key available. While I had customer service on the phone, a gentleman pulled up driving a uhaul service truck and he took the key out of the key return box to the truck I had reserved. He gave me the key and apologized for the locations failure to leave the key in the lock box. I completed my pickup and drop off on my phone. I paid to have the truck for 6 hours and only had it for 4 hours and 45 minutes. This will never happen again. I will never go to that location again.James W.
Customer Reviews for Coping Place LLC
(U-Haul Neighborhood Dealer)
Mableton, GA 30126
Services at this Location:
- Mon-Fri: 11 am - 6 pm
- Sat: 11 am - 3 pm
- Sun: Closed
Special Operating Hours
- 11/26/2021 - 11/29/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly service and nice family based business. Will use this location againWalter H.
The rep was so great and professionalJoan E.