Country Storage
(U-Haul Neighborhood Dealer)

155 reviews

58000 8 Mile Rd   Northville, MI 48167
(1 1/2 Miles East of Pontiac Trail)

(248) 446-1804

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Contact Us

(248) 446-1804

58000 8 Mile Rd
Northville, MI 48167

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The counter person was rude and evasive while trying to complete the transaction.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ADNAN FUAD A. 
Rating:
5.0

Suzanne is wonderful:) Made the transaction very simple. Thank you!

Mary C. 
Rating:
5.0

I wish all people to could treat there customers as they do

Jim H. 
Rating:
4.0

There was no way to assess the inside of the truck as the application only allows for outside assessment. The only thing to assess inside the truck was clean or not clean. While the vehicle was clean, it smelled like cigarette smoke and there were some burn holes in the seats. Additionally, the knob to control the defrost was not present resulting in the inability to use defrost the cab. There was no way to adjust the mirrors and the passenger side mirror was not useable as it was out of alignment.

Teresa D. 
Rating:
5.0

Easy parking and drop off location

SCOTT EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

Barb K. 
Rating:
5.0

Customer did not leave a comment.

TAMARA JOAN A. 
Rating:
5.0

Online and customer support on phone was very difficult and I will not be using UHaul Services again. It took over and hour to check in and get the code for me yo get the keys. Phone support not helpful and I had to enter my information multiple times after creating an account.

Jason K. 
Rating:
5.0

The staff person was very accommodating and friendly. My overall experience with uhaul was disappointing but it had nothing to do with this location. I drove 15 mins out of the way to pick up the truck and you charged me for the extra mileage, you didn't have the appliance dolly I requested, and upgraded me to 26' truck instead of indicating what I needed wasn't in stock (smaller size) just to keep me from going to your competitors.

Victoria R. 
Rating:
4.0

The management was terrific and the pick-up was smooth. However, the location did not have all the supplies I had reserved online, such as a dolly.

JAMES B. 
Rating:
2.0

Was unable to obtain the lockbox key code and had to wait 45 mins at location for customer service to recieve. Also the dolly wasnt available that was ordered for heavy appliances.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
4.0

The truck was very dirty it looked like someone before us used it for cutting drywall and now that is all over my house .

SHEILA S. 
Rating:
5.0

Nice people

Jessica P. 
Rating:
1.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer service was excellent would recommend to friends and family

Tamra B. 
Rating:
3.0

Customer did not leave a comment.

Lis S. 
Rating:
5.0

Customer did not leave a comment.

Alaura H. 
Rating:
5.0

I can't think of a thing to improve

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
4.0

Customer did not leave a comment.

Kaitlin O. 
Rating:
5.0

The AC didn't work and the vehicle had 5/8 fuel when rented. Upon return it had same however was charged 34.65 for fuel

Abraham A. 
Rating:
5.0

Corporate Management said they were going to refund me $50.00 because the website reserved me a truck at another location, and then I found out that the truck was unavailable. I have yet to receive that refund. This is the only problem so far.

Frank Z. 
Rating:
5.0

Customer did not leave a comment.

Rochelle H. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

remove furniture pads and dolly when they are not requested, could have used that little bit of space!

Lori W. 
Rating:
1.0

I've been using uhaul for many years. This time was the worst. I was scheduled for mobile pickup for a 3pm reservation. I was unable to pick up my rental until 4pm, due to issues with the website. I made 3 calls to customer service and the supervisor which was the last call, was very rude to me and tried to send me to a further location after i was there an hour already. First rep stated the website issue was fixed, yet it wasn't. Filed a complaint and no one has gotten back to me after 5 days. They keep reopening the complaint. And this location refuses to contact or compensate for the problem.

Rachel D. 
Rating:
5.0

Nothing. It was great.

Maryann W. 
Rating:
5.0

Customer did not leave a comment.

Laurie A C. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Samuel N. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

Although we realize this is winter we were not pleased to find the door latch frozen when we arrived at our destination. It took quite a bit of effort to free it. After that everything was fine.

KATHLEEN B. 
Rating:
4.0

Sales rep was nice and professional, but knew nothing of U-Haul procedure, policy, etc. She could not answer any questions. Also, I made the reservations on the website weeks prior, and when I showed up to get the trucks, the sales rep made me do it all over again.

christian W. 
Rating:
4.0

Sales rep was nice and professional, but knew nothing of U-Haul procedure, policy, etc. She could not answer any questions. Also, I made the reservations on the website weeks prior, and when I showed up to get the trucks, the sales rep made me do it all over again.

christian W. 
Rating:
5.0

Customer did not leave a comment.

geralann S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Nury S. 
Rating:
5.0

Customer did not leave a comment.

george D. 
Rating:
3.0

Not friendly, not helpful. Not empowered to do anything about a $3 overage charge due to their location being way far away from the move to city.

Gregory D. 
Rating:
4.0

...

patricia S. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Chelsea C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Attendant was very helpful, courteous and knowledgeable.

margert S. 
Rating:
3.0

My fault for not checking before leaving lot: Dealer papers showed fuel at just over 3/4 full. In fact it was at 1/2 tank.

John B. 
Rating:
5.0

Customer did not leave a comment.

Bryce P. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
1.0

Mark a drop slot for returns!

Tim R. 
Rating:
5.0

Everything was excellent! They made a difficult time easier for us.

RANDY Z. 
Rating:
5.0

Equipment in good shape except 12 volt accessory plug which didn't work.

joe D. 
Rating:
5.0

Great place to rent a truck!

Dean L. 
Rating:
5.0

Truck was well maintained & very clean! Drove well by inexperienced opporator at reasonably high speeds in heavy traffic! Reasonable rates!

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

JILL F. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
2.0

The rental place was not open when it was supposed to be - opened 45 minutes late. The cab of the truck was not clean at all (some sort of residue on the inside of the windshield and debris on the floor and seats). The box of the truck itself was clean and seemed to be adequately maintained.

MARTIN L. 
Rating:
3.0

Was told it had a half tank of gas, had slightly more than a quarter tank of gas. Subsequently I was charged at the dropoff location, because I didn't return it with more than half a tank, even though the needle was literally partially on the 1/2 line.

KYLE L. 
Rating:
1.0

Truck was clean, though the battery did die on me twice and needed to be jumped. Which is quite a hassle when you are trying to move. My major complaint is that I was drastically overcharged when I received my receipt via e-mail. I picked up Friday the 30th at 10 am and returned Saturday the 31st at 10 am. Yet I was charged for 2 days instead of 1. I was also charged $28 for the insurance which I had told the girl on Friday when I picked up that I did not want it. I have rented U-Haul many times over the course of the last 10 to 15 years and have always had a good experience. I believe it to be this location is quite shady in how they handle their dealings. I ended up being charged 100.02, when it should have only been 38.59. I am owed 61.43. I would like a timely refund, so if there is anything that can be done I would greatly appreciate it!

rRck B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Deb D. 
Rating:
5.0

Pleasant Experience all around!

JON H. 
Rating:
5.0

Great staff Good experience

BRYAN W. 
Rating:
5.0

The woman who helped me was outstanding and went above and beyond what was necessary!

Doug M. 
Rating:
4.0

The customer service was EXCELLENT!

PETER B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
3.0

Customer did not leave a comment.

CHELSEA P. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

I didn't see any need for improvement. Brooke was the agent that handled my transaction and she was friendly and professional, she knew her job and she had me checked in and on the road quickly and answered all of my questions regarding the rental. I was very pleased with the quality of service received and with the truck rented. Thank you.

Margie H. 
Rating:
4.0

staff was friendly

kelly B. 
Rating:
4.0

Thank you for being so accommodating.

caroline A. 
Rating:
5.0

Customer did not leave a comment.

JULIE L. 
Rating:
5.0

Customer did not leave a comment.

Joan O. 
Rating:
4.0

cannot think of anything at this time. your help was very polite and helpful, when i picked up the truck, and was very helpful with answers to a few of my questions when I returned.

GERARD C. 
Rating:
5.0

Great people and excellent service. I will recommend you to anyone who needs your services. Thanks

alan T. 
Rating:
5.0

The female employee was excellent. She did an excellent job with the rental.She was very professional and I was impressed

DONALD V. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
3.0

I really don't understand why we needed to drive 25 minutes away from our moving location to drop off this truck when there were multiple U-Haul locations closer. Again, central office needs to do a better job on this!

RICHARD H. 
Rating:
5.0

The agent, Brooke, was exceedingly helpful, and went well out of her way to help us.

Kristina F. 
Rating:
4.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

elaine T. 
Rating:
5.0

The man who assisted us was very nice, patient, and helpful. I would definitely use this location again.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

SHARON T. 
Rating:
5.0

Very happy with entire experience. Made the reservation at the South Lyon location and picked up the vehicle at the Northville location. Both people I dealt with (at both locations) were knowledgeable, efficient, pleasant, and made this a very uncomplicted thing for me. I would definitely do this again.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Collin M. 
Rating:
4.0

super easy

bob B. 
Rating:
5.0

Great experience, will use them again!

Susan H. 
Rating:
5.0

great friendly service. they made it very easy to rent and return the truck.

dara H. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY A. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Simple, quick and easy. Thank you!

SARA S. 
Rating:
4.0

Becky, I think that was her name, was very nice and helpful

CHARLES B. 
Rating:
5.0

The lady was very nice and helpful. Such pleasant people makes the move easier. She deserves a pat on the back. Nice place and I will do business there again.

Judy M. 
No reviews have been submitted for this location.

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