Customer Reviews for Euharlee Storage
(U-Haul Neighborhood Dealer)

75 reviews

255 McCormick Rd   Cartersville, GA 30120

(770) 386-2113

Location Hours

  • Mon-Tue: 1:30 pm - 5:30 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 1:30 pm - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/26/2021: Closed

Services at this Location:

Contact Us

(770) 386-2113

255 McCormick Rd
Cartersville, GA 30120

Services at this Location:

Location Hours

  • Mon-Tue: 1:30 pm - 5:30 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 1:30 pm - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

VEDRA C. 
Rating:
5.0

Customer did not leave a comment.

Kelly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAOMI S. 
Rating:
5.0

Customer did not leave a comment.

Debra M.  |  Overall Experience 
Rating:
1.0

I think it was very poor customer service. 1. I put that I wanted face-to-face service and was switched to that app. While this may be efficient, if I wanted the app I would have chosen it in the first place. 2. While I have an iPhone 10, It is assumed that all customers have adequate cell coverage (particularly in a rural location) or a cell phone. All customers do not. 3. If the location was not open on Wednesdays, it should have stated so clearly when I made the appointment. I would have gone to another location or chosen another service. 4. The app process is clunky and time-consuming. 5. It's never good service to show up at a location and it's closed for business on a weekday. 6. The customer service reps tried to help but could not and put me right back in the phone loop. Which caused another delay. 7. The whole process took one and a half hours, which severely delayed our appointed time in South Carolina. As a manager that demands positive service to guests, this was by far the worst customer service experience I have ever had - and a lesson for my direct reports of what not to do. Because of this experience, I will never use U-Haul again and will tell others not to do so. I will use Penske from now on if the occasion warrants it.

Ken R. 
Rating:
5.0

From the start of renting to the move out was greatly appreciated, renting two units were easily acquired and payments were always made easy. I highly recomend Euharlee storage to anyone, this place and staff were professional and courteous from start to finish. Thank you and keep up the great service

BENNY H.  |  Overall Experience 
Rating:
5.0

Awesome staff and facilities.. Thank you

Diane D.  |  Overall Experience 
Rating:
5.0

I really liked the 24/7 system. It frees you up to make pick ups and returns on your own schedule. Worked flawlessly. The truck was in good condition and ran great. It actually surprised me the gas mileage the 20' truck got also. Thanks Euharlee Storage for great service. I will definitely use them in the future.

Robert G. 
Rating:
5.0

Excellent rental experience.

Sharon & Homer M.  |  Overall Experience 
Rating:
5.0

My entire experience with U-Haul was outstanding. The truck was clean and ran great, we had no problems in moving a three bedroom house from Savannah to Cartersville Georgia. We will use U-Haul again when my daughters finds a new home.

Paul W. 
Rating:
3.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Sheliah D. 
Rating:
5.0

Very professional! Thanks Ray

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Excellent service and knowledge of equipment rented

Tony M. 
Rating:
5.0

Very polite and professional, I would highly recommend this place. Thank you

Keith E. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very polite staff. The Uhaul I ordered was not available to me for long haul due to excessive mileage. Uhaul company called this location to fulfill my order. They were actually closer to my starting point and the truck was newer & great condition, as well as clean and ready to go for me in a matter of minutes. Office is in a quaint little shed type building but what it lacks in glamore is made up for in maintaining quality equipment.

Althea C. 
Rating:
5.0

Customer did not leave a comment.

Stan K. 
Rating:
3.0

No one was there!

REGINALD R. 
Rating:
5.0

I was pleased with the facility and have/had no problems. Thanks.

MARK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmin T. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Staff was awesome.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Very easy and quick

glenn B. 
Rating:
5.0

Customer did not leave a comment.

Ardwin E. 
Rating:
3.0

Customer did not leave a comment.

Sheliah D. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
1.0

Return phone calls in a timely manner. Have regular business hours. Answer the phone during regular business hours.

LINDA J. 
Rating:
2.0

How about not false advertising about the price for renting a truck. Sign says $39.95/ day, and then I get a $167.00 bill!?!?!?!?! That is outrageous!!!!!!! I will not recommend your company, and will defer everyone to all other companies.

ANTHONY H. 
Rating:
5.0

Great service! Christy is the best!

GREG L. 
Rating:
5.0

Excellent customer service. Christy is

GREG L. 
Rating:
4.0

Would be helpful if U-Haul would install crank jack on tow bar of larger heavier trailers. Very difficult to lift to hitch.

DALE D. 
Rating:
5.0

Everything was perfect. Christy was terrific as usual as I have rented from this location several times. Keep up the great job. Love you guys in Euharlee.

GREG L. 
Rating:
2.0

Said it was a 24 hour drop off point. Gate was locked drone way on hill. Called customer service and was told to leave in drive way was worried about trailer rolling into truck while trying to unhook.

Floyd L. 
Rating:
5.0

Excellent friendly, courteous and helpful service. I won't go anywhere else. These folks are the best!

greg L. 
Rating:
5.0

Customer did not leave a comment.

Ezi I. 
Rating:
4.0

Do a better job at maintenance.

Timothy W. 
Rating:
5.0

I drove from Florida to get there and It was extremely important that I pick up the trailer but I had a flat on the way up and was possibly going to be late. When I called to let them know I talked to a young lady named Christy. She was willing to wait for me to get there even though they would be closed. You rarely find that kind of attitude anymore. Wonderful young lady

Charles D. 
Rating:
5.0

Customer did not leave a comment.

BEAU R. 
Rating:
5.0

Customer did not leave a comment.

Tammie P. 
Rating:
5.0

The manager Christy Roan was excellent. Professional throughout the entire experience and very willing to help with our moving needs. Thanks U-Haul and thanks Christy Roan!

Julia M. 
Rating:
5.0

Everything was fine with the location and the vehicle. However I had some serious problems with the order over all. When I placed the order through the website I placed the order for a vehicle in Cartersville as well as some packing supplies. I received an email confirming my reservation for a vehicle, but it was in in Acworth.....many miles away. I called and once I talked to a person the reservation was moved to someplace closer however they weren't open on Sunday's so I still had to pay for an extra day. Regarding the supplies....how and when they would be received wasn't clear on the website. So I ended up with supplies (which I needed for the move on Sunday) being delivered to my house on Monday.....after the move.

Lurah B. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
4.0

Customer did not leave a comment.

ilien F. 
Rating:
1.0

This is a 24 hour drop off but it is gated and the only place to leave the uhaul is out in the drive anyone could take it!!!!!!

TRENTON K. 
Rating:
5.0

Great location! Easy check in and out. Great customer service

CHARLES H. 
Rating:
4.0

Keep up the good work!,,

DARRELL R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Always great place to rent from

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Sammy C. 
Rating:
5.0

Customer did not leave a comment.

Linda V. 
Rating:
5.0

Great place to rent from! Will rent there from now on!

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA C. 
Rating:
5.0

The customer service / management people are top notch, kind and efficient. Trucks are reasonable! My 17' only $30 daily~!

KEITH R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA C. 
Rating:
5.0

Christy is a great gal, very help full in the rental and ordering of the trucks. i would recommend this location to a friends

JANET S. 
Rating:
5.0

Customer did not leave a comment.

PRESTON N. 
Rating:
5.0

Absolutely NOTHING! They made it very easy and pleasant from start to finish.

CHARLES H. 
Rating:
3.0

There was nobody there and the gate was locked had to park outside the gate

MICHAEL W. 
Rating:
5.0

Nothing,the lady that helped me was very helpful. The eqiupment was in prestine condition. GREAT EXPERIANCE ,THX

CAIN R. 
Rating:
5.0

Very friendly staff! Rental process was easy and convenient. Thanks so much!

JASON D. 
Rating:
5.0

nothing

TOMMY Z. 
Rating:
5.0

I was very pleased

Jeffry G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

DIANE D. 
Rating:
4.0

Customer did not leave a comment.

SHELIAH D. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
No reviews have been submitted for this location.

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