Customer did not leave a comment.Cameron U.
Customer Reviews for Glen Allen Truck Rentals & Storage
(U-Haul Neighborhood Dealer)
Glen Allen, VA 23060
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 8 am - 5 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one can justify UHaul charging us so darn much for the trailer. OK, it has brakes! It had two axles! Wow. I did not really need all of the room, inside, but tried to play it safe by getting extra room (space). Asked if they could undo the pricing demanded by the Stamford store, and they said that it is out of their hands. We signed the contract.... and were glad to have ANY trailer, BUT, I will look VERY hard for another brand trailer, next time!!!!!!!!!!Nathan H.
Great crew at this location and very helpful. Will go there again if needed.mac M.
Great customer service. The check-in/out process was very fast. The associate that took care of me was outstanding.Louis E.
Customer did not leave a comment.JAMESELWOOD B.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Lisa H.
Customer did not leave a comment.Jason H.
Ruth and staff an amazing team The best servicedeborah M.
Customer did not leave a comment.Lisa F.
Customer did not leave a comment.Bryan W.
Make sure that you bill correctly. My initial bill was for three days when I only had the truck about 28 hours.Archbald H.
The 5' x 8' trailer served it's purpose at a great price.David M.
To the uhual VCU location~ y'all took my reservation then proceeded to not call me about confirmation like you said you would, and sent my phone calls straight to voicemail. I had to call several other uhual locations to figure out what was going on last minute which pissed me off.john B.
Customer did not leave a comment.matt W.
I called and explained the gas tank was not full when received. The person answering acknowledged and said they'd take care of it. When I got my receipt I was charged $44.62 for gas. It doesn't take a genius to figure out that a van driven 24 miles didn't use $44 worth of gas.ron H.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.KRITTAWAT M.
Very professional services. No problem getting a rental. ThanksSAMUEL S.
Customer did not leave a comment.Brenda D.
Customer did not leave a comment.RAVI P.
Great service. Easy drop offBenjamin J.
I waited until the last minute and you guys came through with flying colors! I was even able to get movers! Thank you so much.AreLisa P.
Every thing was excellentjames J.
Nothing, Ruth was great. She made the experience effortless and pleasant.DAN B.
Customer did not leave a comment.GUY D.
Excellent customer service!! Made my move smooth thanks to them!!Brenna R.
Customer did not leave a comment.Peter P.
Customer did not leave a comment.Khaled I.
5 star âï¸ Xavier was A1rick G.
Fantastic experience! In and out quick and easy for pickup and drop off. Staff super friendly. Will use again!LUKE A.
All around good experience although the price was a bit high. No complaints on customer service though.TRACYLEE C.
You can improve by not fucking people over on all the fees. I paid $53 to rent a pick-up truck for a couple hours. I also paid the $10 insurance fee and figured that would kick in when I had to call roadside assistance because I got locked out of the truck. The ETA for service to arrive was 60 minutes; after 2 hours 15 minutes and a no-show, I called a locksmith (another $60). Returned the truck and the attendant said "we'll email your receipt" . I used 1/4 tank of gas, so expected to see roughly $20 more tacked on to receipt....not $59!judy P.
Fuel gauge is very imprecise so it is difficult to return the exact same amount of gas. It used to be that I would receive the vehicle with a tank full, and return with a tank full, that was fair. Now I would get charged $4 per missing gallon, but no credit when I returned it with more gas than it had.Pierre C.
Absolutely Awesome! Excellent Customer service and experience!Nicole B.
Rhonda Wehman the Traffic Control Manager reached out to me after a series of me contacting uhaul about issues I encountered with my reservations and dealers. She was nothing but polite and caring about the effort I exhausted and went above and beyond to rectify things. I'm beyond grateful for managers like her.Noel W.
Ruth and Her Team are amazing !! Highly Recommend this Uhaul to anyone. Best UHAUL in town :) Trucks are clean and customer service is outstanding!xavier T.
Customer did not leave a comment.Samuel S.
Customer did not leave a comment.Makayla B.
Customer did not leave a comment.Donald S.
The computers were down and it took about 20 minutes after I checked in to get the truck. The location was about 15 minutes from the original place where I reserved the truck. The kid that brought me the truck didn't offer to help me with the mirrors which is really hard do by yourself. I put $20 of gas in the truck but they charged my cc for $15 more for fuel.cynthia S.
The leadership and team at this location are phenomenal. They don't just lease equipment, they also provide moving therapy.Jason H.
Customer did not leave a comment.Ralph D.
Customer did not leave a comment.RUTH H.
I give 3/5 for the young man I met when I picked the truck, he was too fast and less helpful, I needed help adjust the mirrors and he was not available .. I give 5/5 to the lady I met when dropped it .. I give U-hall 5/5 in running the business .. Thanks IsaacIsaac M.
Customer did not leave a comment.Nancy C O.
Great serviceDARIN D.
Customer did not leave a comment.Patrick O.
Customer did not leave a comment.LORENZO J.
Customer did not leave a comment.Shah A.
I originally had reservations with market cafe. I went in Friday night to confirm and am employee said the boss would have the truck I had made reservations for there the next morning. When I went to pick it up their employee was not wearing a mask, and laughed at me as I told him.i was there to pick up a truck. He said they no longer rent uhaul trucks. The glen Allen location was very accommodating but I question uhaul for this error and all the stress please call Teri henry. 8018882450therese H.
EXCELLENT CUSTOMER SERVICE.DAVID H.
Customer did not leave a comment.Jim V.
Vehicle starting key problemZayad S.
The best customer service I've ever had at a uhaul rental facility.Wade A.
The truck was very clean and was even given an extra blow out to remove the pollen before I left. Although I had started with a contact less check in I was having issues and Ruth took care of me in less than a minute. During my rent I had an issue with the Moving Help side of my order where two sets of confirmed movers never contacted me, returned my communication or showed at location/time. I was obviously upset and tried contacting Moving Help. I called Ruth in a panic obviously upset. Even though she couldn't resolve those issues, she did give me advice and a recommendation for another moving company that is listed on the site. She went above and beyond to help when the problem was not on her side of the rental and provided great customer service. The gentleman that checked in the equipment at my return (can't remember his name, I apologize) was helpful as well. He listened to my issues as well and gave me similar advice that Ruth had concerning Moving Help. I am very glad that I chose this location and I highly appreciate their support for the rental, the help with my issues and their standards when it comes to the COVID guidelines.Brittiny K.
Customer did not leave a comment.wendy K.
All the staff was friendly and knowledgeable. Hard to find good customer service and we will spend our money here again!David R.
Customer did not leave a comment.Brittney S.
They young gentleman who checked me in was polite and courteous. I appreciate good hard workers with a nice attitude. Exceptional experience visiting this establishment.Nehemiah A.
Customer did not leave a comment.Ken L.
When I was told to take a photo of the current mileage I had not obtained the key and thought the vehicle was locked. Therefore, when I got the key and went to complete the order, the system said my order was incomplete because I had not sent a photo of the mileage and it would not let me send the photo at this time. The good news is, I had the key and I was able to successfully use the vehicle as needed.Andrew H.
Ruth is an Excellent !! She made the entire experience, process stress- freeRylinda R.
Customer did not leave a comment.Tucker G.
When I arrived to pick up the vehicle there was no one available to assist me. I waited along with another customer for 15 minutes until someone showed up. Since I pre-registered I was out with my vehicle pretty fast. Other than that the service great.Miles A.
I've rented from this Uhaul location several times....always a wonderful experience!Lynn C.
Amazing. Excellent customer service. Best place in town!!! Love RUTH!!!Myles S.
Excellent servicenathenal A.
Great ty customer serviceJudy J.
Customer did not leave a comment.Anton K.
Everyone is nice and they are the most helpful groups I've met.Chawn C.
Customer did not leave a comment.Daniel N.
Used the online check in which worked well. Had a little trouble accessing key in lock box but customer service rep Xavier was right there to help. He was busy but took care of my needs and other customers as well. Excellent experience and would use this location again.Robert B.
Everything was perfect. Thank them for being so friendly and helpful.Richard C.
Customer did not leave a comment.Jonathan B.
Nothing. Ruth and her team were great. I'll be back!james M.
Very good location and Management is very pleasant.SAMUEL S.
Make sure the windows are clean. Other than that minor issue, this process was so easy and convenient. Would definitely use them again when needed. Thank you!!Elizabeth S.
Customer did not leave a comment.Nikki T.
Great efficient crewRoy R.
I called before I came Christian, He made a reservation for me and when I arrived right away I was accommodated very friendly environment Thank you for an excellent servicesalwa S.
Outstanding from the start to finishBrenda M.
Not the location but my overall experience was awful. Still waiting on someone to call me from uhaul to discuss.Danielle D.
Xavier and Christopher helped immediately. They were very professional and pleasant to work with. The office was clean. The service rendered was excellent. I am looking forward to using this U-haul branch again. I highly recommended this branch because I have used it on several occasions. Thanks for your service.SAMUEL S.
Allow customers to have an early return at discounted pricing. I finished in less than 3 hours and I had to pay for a day.Prashant A.
Customer did not leave a comment.neil S.
The staff at this location are amazing. Keep up the good work.Hanan A.
Customer did not leave a comment.Teresea C.
Customer did not leave a comment.Carol W.
Customer did not leave a comment.Marquicha W.
Keep up the good workJeff L.
I would not deal with any other U-Haul location anywhere other than these people. They set the standard that other U-Haul dealers should adhere to. In over 50 years of renting U-Haul vehicles these folks surpass everyone else and I am talking about in five different statesstatesRandall H.
excellent customer serviceberhan H.
Great customer service . Truck was clean and well maintained would definitely recommend this location to anyone looking for uhaul rentalspeyton H.
Convenient and great fast service always.EDGARARCHER C.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Craig R.
Everything was great.Todd P.
Customer did not leave a comment.BRENDAANN J.
Ruth and Tim are AWESOME!Richard W. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!