Customer Reviews for Jacks Pawn Co
(U-Haul Neighborhood Dealer)

220 reviews

5701 Bardstown Rd   Fern Creek, KY 40291

(502) 228-8605

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    10 am - 12 pm / 1 pm - 5 pm
  • Thursday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    9:30 am - 12 pm / 1 pm - 4:30 pm

Services at this Location:

Contact Us

(502) 228-8605

5701 Bardstown Rd
Fern Creek, KY 40291

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    10 am - 12 pm / 1 pm - 5 pm
  • Thursday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    9:30 am - 12 pm / 1 pm - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
3.0

No dolly in truck like I requested. I needed that, front person just shrugged his shoulders and said oh, someone must of stole it. Offered zero help to get one.

TSUNGIRIRAI C. 
Rating:
4.0

We appreciate the personnel going over things with us when we picked up truck.

JOSEPH G. 
Rating:
1.0

I would not recommend U-haul to anyone after this horrible experience. Not only was the truck filthy nasty with trash in the cab and sticky liquid on the seats and dash, the location was a bit sketchy and I didn't even choose the location. I had one five minutes from my house but it got changed 3 times until I eventually had to go here that's 45 minutes from my house makes you wonder if it's so u-haul can make more money on miles. I will never use U-haul again.

DALTON M. 
Rating:
3.0

Our of the appliance dolly and the other dolly and we were charged for both. That was after a horrible experience with another u haul location that same day.

Gregory S. 
Rating:
3.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

HALIE N. 
Rating:
5.0

Customer did not leave a comment.

SHERRI G. 
Rating:
4.0

The truck wheel was shaking bad

DAVICE W. 
Rating:
5.0

Customer did not leave a comment.

Houston H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

WILMA C. 
Rating:
4.0

The door gasket was loose and would hang down. The ramp was hard to pull out.

Daniel J. 
Rating:
1.0

This place charged my card after saying I did not put gas back in truck when I stopped at filled the fuel back up on full just like when I got it. I went directly to the gas station across the street so not only did they keep my deposit but also charged my card for more money. I will never go to this location again and the owner was very rude about the whole situation!

Alexander H. 
Rating:
3.0

I used the website to schedule pickup and was double booked. Called the 800 number for customer service and they were NO help. Fortunately the agent here was able to help me and got me on the road.

AARON L. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

The owner was very nice and very friendly

Jacqueline S. 
Rating:
4.0

Customer did not leave a comment.

LaTreasa H. 
Rating:
3.0

Customer did not leave a comment.

Mohamed Z. 
Rating:
5.0

The gentleman taking care of us was very nice and helpful. I would definitely recommend friends.

tracy E. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
2.0

The location was concerning. The website routinely “glitched” and causing issues with registration and return.

Dominic M. 
Rating:
5.0

Best ever

Ciara M. 
Rating:
4.0

Checked in manually. Tried to return with online, but had trouble with the verify location screen. Activated location service as instructed but it kept repeating it wouldn't accept and move on. Left key in drop box and completed manually.

William T. 
Rating:
3.0

Don't overbook your trucks. It's very frustrating to show up to pick up your reservation and then to learn it is not available.

John F. 
Rating:
3.0

Not change the location of pickup to 20 miles away less than 24 hours prior to pickup

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Collin B. 
Rating:
4.0

Larry at Jack's Pawn Shop did an excellent job in trying to help us with our move. I had reserved a 20-ft van for the job some eleven days in advance; however, someone at HQ U-Haul altered my contract before I had picked up the truck. We know this because the original quoted price was for the larger vehicle. We wound up with a 15-ft truck, but at least we had a truck. it just made the move all the more difficult. Larry worked tirelessly to try to get things changed before the moving deadline, and ensured we at least had the small truck. We commend him for his efforts. In the future, I would highly recommend that: WHEN A RESERVATION WITH A CHARGE CARD IS IN PLACE, HQ DOES NOT ALTER, CHANGE OR DENY THE EXISTENCE OF THE CONTRACT. Had we been stranded, a lawsuit would have ensued. Thanks again to Larry, who made our move possible!

steve D. 
Rating:
1.0

Most unfriendly , unprofessional place I have ever rented a uhaul. More than likely to go somewhere else the next time. Never explained my contract with me. Never told me the money that was being taken out of my account was a hold. And that place of business is really dirty. I felt really uncomfortable in there.

Marian S. 
Rating:
5.0

Customer did not leave a comment.

Leighanna H. 
Rating:
3.0

Customer did not leave a comment.

jason G. 
Rating:
3.0

Customer did not leave a comment.

Stacey M. 
Rating:
2.0

Truck was frozen in ice. Nothing was provided to deice the truck. Inside of truck had ice in it. Side mirrors were frozen with ice.

Robert B. 
Rating:
1.0

The location didn't have the dolly I requested and was told to pick it up myself from another location 4 miles down the road. Then that location tried to charge me again for the dolly which I already paid for from the first location. Staff at both has made me rethink who I'll be using in the future when it comes to moving.

Derrick A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
1.0

Have a better location with sufficient parking.

William Y. 
Rating:
5.0

Customer did not leave a comment.

RONNIE G. 
Rating:
5.0

I'll be back, Saturday

Reginald M. 
Rating:
5.0

Everything was great , just wanted to know when will I be expecting my deposit back

Khianna K. 
Rating:
2.0

Customer did not leave a comment.

Thomas D. 
Rating:
1.0

No one present. Sign says open but doors locked. Had no instruction on where to park. Also, aside from this location, the return process should not be solely placed on the customer. A customer should not have to take pictures of their rental vehicle in order to return.

Gary W. 
Rating:
5.0

Jacks pawn shop was a great experience. The overall experience was not so great. The original location didn't properly enter my rental info and they were closed so I couldn't pick up my rental. I selected 24/7 ride share but the storage place didn't enter it correctly. So I had to find another truck ASAP. Jack was very helpful with getting me on the road ASAP.

Landon P. 
Rating:
4.0

Customer did not leave a comment.

Adonis H. 
Rating:
4.0

Customer did not leave a comment.

Vivian W. 
Rating:
2.0

VERY SMALL lot!!! NO PARKING!!! Customer service was nonexistent. - almost rude

Joshua M. 
Rating:
3.0

We requested an appliance dolly online and when we got there was given a utility dolly. Having the right kind of dolly would have prevented unnecessary damage to my brand new washer. Not happy about that

Marlowe W. 
Rating:
3.0

My reservation was moved to this location. The gentleman was efficient but hardly pleasant or a font of information. I had requested furniture pads and a hand truck. I had to ask about them and was informed they did not have those. It is also not the easiest to maneuver a vehicle out onto the street. I checked would recommend because they did have several rentals available, UHaul fulfilled the reservation made at another location, but it would be with the above statements.

John K. 
Rating:
2.0

Truck was cleanish. Several service warnings lights flashing on the panel in the truck. Including traction issues, of course it rained while we had the truck so extra precautions were taken on our part. Requested an appliance dolly, got there and he had none. Sent me to another location to get one. Stood in line for 20 minutes (waisted rental time I paid for) only to be told they didn't have any either. Had to buy a dolly.

Jessica W. 
Rating:
5.0

Take off the top shelf helpers from your site. They no call no show no answer anything.

Tammy W. 
Rating:
4.0

My son signed up for the insurance in error. We had the van for two hours at the most and paid and extra $10 for no reason.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Kemberly H. 
Rating:
4.0

Equipment was clean and everything, but I wasn't provided any of the blankets like I had requested.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

The main issues was having had my booking cancelled on me with no notification. I arrived at the pickup location to be told it was canceled and that nothing else was available. After they were on the phone they found this 24/7 location. Although this worked out I still had to go out of my way when the original pickup location was more convos ent and picked specifically for that reason.

Tori P. 
Rating:
2.0

There was no truck available at the location that I was to pick up at then I had to go extremely out of the way to another location to get a truck. The mobile pick up and drop off was absolutely ridiculous. Very dissatisfied with my experience with Uhaul. You all need to do better.

Kimberly B. 
Rating:
4.0

Gas was basically empty and I only needed it for 20 miles and had to refill to line on paper

Bryce K. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Jacks was great, I had reserved a truck and Budget they called me an hour before pick up time to tell me they had no trucks, Really? Jacks was great they took care of me and were super professional

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
1.0

Not at all already filed complaint waiting to hear back

trey B. 
Rating:
1.0

Was told that nobody would be on site but I could do it all thru the app. So I agreed. Showed up to get van. Van was on site. Went thru process and verified. Then was told to go show my verification inside. Nobody was working. I called. Got Sharon on the phone. She gave me the codes however no keys were left!!!! I had to reschedule my delivery. Drive additional 20 mins to get another U-Haul. Waste of my time. Gas etc.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Someone had egged the drivers side and hadn't been cleaned off

Annette S. 
Rating:
5.0

Customer did not leave a comment.

Nellie S. 
Rating:
2.0

The truck is very unsafe. It needs an alignment badly. The hood lifts with the speed of the truck and the shocks feel like they should've been replaced years ago. There was no appliance dolly but we still were charged for it. I've rented many uhaul truck....actually over 15 in the past 20 years but after this experience I will defiantly be shopping around again.

Leslie W. 
Rating:
5.0

Customer did not leave a comment.

Shana J. 
Rating:
5.0

Renting through a uhaul approved dealer is a lot easier and faster than going to the uhaul store

Isaac E. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
3.0

Customer did not leave a comment.

Jaime L. 
Rating:
5.0

Customer did not leave a comment.

Ruperto R. 
Rating:
3.0

There was something wrong with the floor vent on the driver side. It was blowing extremely hot air on my feet while I was driving. I had the air conditioner on but the hot air kept blowing and it was an extremely uncomfortable drive. That should really be fixed.

Taylor S. 
Rating:
2.0

Ordered an appliance dolly and a dozen moving blankets. Neither of which were provided. Had to call customer service upon pickup to document the discrepancy.

Alex M. 
Rating:
5.0

Great communication- would def go back

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
4.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

Customer did not leave a comment.

Gina W. 
Rating:
5.0

Easy to find, park and turn in keys. Mobile check out was easy to follow.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Everything looks good to me !!!

mary A. 
Rating:
5.0

Nothing

Henry F. 
Rating:
3.0

Customer did not leave a comment.

Edward P. 
Rating:
4.0

Customer did not leave a comment.

PATRICK H. 
Rating:
3.0

As expected. Average and well maintained.

Tyler H. 
Rating:
5.0

Very easy to reserve and pick up - Great customer service from owner - Great location

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Gustav N. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

shannon G. 
Rating:
2.0

Was very upset with the final return picked up 11.05 was not told anything about when to return before another day charge .so I returned in 24hrs.was charged another day thought was advertised 24hrs or 1 day.also had to pay double on rental of dolly

sharon F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Need to consult with customer on mileage charge and not have them blindsided at drop off location.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Vicki C. 
Rating:
3.0

Customer did not leave a comment.

don J. 
Rating:
4.0

The truck was the worse I"ve ever rented. Alignment seemed off. It got about 3 miles to the gallon. Would not drive on the highway. Truck needs major work or should not be rented.

Glenn K. 
Rating:
5.0

Rates are too high I paid over $80.00 put cash it vehicle and was charged mileage .79 cents a mile really? I used this truck to move one item only it was not worth the price.

marylea N. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
3.0

Two days in a row I had equipment reserved and an email confirmation. Upon arriving at the locations the euipment was not available. The first location (Jefferesonville IN) had nothing else available and did not assist me in finding an alternative. This location luckily had an alternative but it did not meet my needs. DO NOT RESERVE ONLINE! Uhaul will not assist you if they fail to meet your reservation and they DO NOT HONOR THEIR GUARANTEE. They gaurantee your reservation and say they'll offer a $50 credit and will STILL help find an alternative rental but they DO NOT HONOR THAT GUARANTEE and DID NOT credit me $100 for failing to meet my reservation twice in a row or even credit me $50 for one. After speaking to costumer service it became obvious that they were not concerned and placed the blame on me even after forwarding my confirmation emails as proof.

Dennis W. 
No reviews have been submitted for this location.

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