The check in process does not work. You camera is not blocking the transaction but it still will not allow you to complete the return. I did not elect safetow but it was added to my balance when I created no damage to the trailer. Don't add fees that was not selected during original booking and allow checkin of trailers over the phone when issues arrive.DESIRE A.
Customer Reviews for J&T Powersports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William V.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Arthur K.
Extremely helpful. Great location. Will definitely use again.Mark D.
Customer did not leave a comment.JOSELUIS M.
Customer did not leave a comment.John E.
Customer did not leave a comment.Shanel G.
Customer did not leave a comment.Jeffrey M.
Customers service 10, great service. Helpful and extremely courteous. I will rent from this location from now on.ernest D.
Closed, used dropbox and app to return. Very easyLISA M.
Great service will use againDorothy H.
Nothing! Service was great!! I'll come back the next time I need to rent.Steve H.
Alex was wonderful. Very helpful. Very knowledgeable. This was a great experience.Daphne B.
Alex was friendly and helpful with my reservation.Lashonda F.
Tammy and Doug were awesome!Alan D.
Staff was extremely friendly and helpful. Thank you,Richard W.
Customer did not leave a comment.David T.
When preparing truck for pickup clean windshield. Twice I picked up truck with nasty windows. Improve the check out process both times we reserved trucks in advance but the checkout process took 25-30 minutes. Even though we were told when we arrived that it was all ready to go, but then takes so long to checkout then have to then go find the truck. When we added a trailer to the truck rental a few days later that turned into a 45 min headache.Mark B.
Customer did not leave a comment.Cindy R.
Address is confusing.danny D.
Customer did not leave a comment.scott M.
They knowingly gave us - 1 7/8 ball for the hitch vs required 2in ball knowing the drive was from GA to WA, charged it separately (I have the receipt) and in the last three hours of my CROSS COUNTRY trip the trailer became detached almost caused an accident and almost flipped our Tahoe! This not only put lives in danger it caused major damage to items being transported. I have photos of the hitch sold to us vs the one that was replaced. We were on the side of the road for 3.5 hours before being towed, ref case no. 2461684 for verification, then only could be towed an hour east out of the way to add a total of 6.5 hours to the trip on the last day. This is not okay and their contract should be revoked, they are lucky no injuries were acquired but the fact they knowingly endangered are lives is cause for concern. I am requesting a full refund on the rental as well as reimbursement due to broken items purchased along the (I have photos) due to the incident.Kyree R.
Honestly their location was super helpful, amazing people.Skylar S.
Awesome customer service!Peter R.
Customer did not leave a comment.Haley S.
Billing issue they waited almost a month to finish processing payment which I did not have at the moment and the gas tank was almost emptied when I got it. They almost caught a charge back due to the fact this should have already been closed out. This is not Uhaul standards. I rent Uhaul's a good bit for my business.Theresa F.
I will never use this location again or refer anyone here. Best if I just stop now.Loretta B.
Customer did not leave a comment.Jerry J.
Have someone inspect the trucks and show you which one is yours.James I.
Uhaul is an horrible business they treated me like crap and the president is so nasty I want all my money backtaeka J.
Keep the professionalism upVerdadario W.
Customer did not leave a comment.Donald K.
So i got told for the miles I didn't use and if I didn't keep it a while two days then I would get money back but I didn't . I don't really understand how I got told that and didn't happenJames L.
Everything was fine great serviceJames F.
Customer did not leave a comment.Bridget C.
Very helpful. Great customer service.TED A.
Great customer service. Nice people!adam M.
Customer did not leave a comment.Randy N.
Customer did not leave a comment.Luis R.
Make sure all maintenance and service completed. Vehicle burn a lot more gas because of engine DTC code, E light was on when pick up and couldn't drive over 45 mph bad shakeMokonde H.
I was charged for 6 days and one day when I only had one day. So I paid two seperate charges then was told it wasn't them doing the charges. Still no refund.Wendy D.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.DARRYL H.
Compensate customer when they have a bad experience.Chris B.
Everything was good.marsalis F.
Customer did not leave a comment.Todd E.
Customer did not leave a comment.shanemichaelwhit W.
Customer did not leave a comment.Willie K.
Very friendly & helpful. In & out in a very short time. Would definitely use them again.Steve H.
Friendly, well-stocked locationGreg R.
Jenny was very helpful found our first phone call till pick up. She walked us through everything and was very hands on when we got there! She is the best!Tracy R.
The mileage was put in wrong upon returning the truck. I called the representative and she told me that she would get in touch with corporate and get it adjusted. I picked the truck up with 120155 and returned it with 120224 (not 120244 as was put in ).Willie K.
Customer did not leave a comment.daniel P.
Customer did not leave a comment.Paul G.
Clean the truck. I get charged if the vehicle isn't clean...and with COVID, we really should be cleaning the cabs, especially. The dash was grimy, there was sticky goo in ALL the cupholders, and for whatever reason, there was sand literally everywhere. Also, dog food all in the back.Jericho P.
If someone reserves a truck and it isn't available, let them know before they drive 45 minutes and then settle for a smaller truck (which means 2 (4 hour trips)Susan M.
Customer did not leave a comment.Brina D.
The vehicle wasn't cleaned when I arrived, it was parked in a location that I couldn't get out of because of a truck broken down in front of it, and after completing the required photos from uhaul, the air conditioning went out. I then had to go through the whole process all over again to only get another vehicle that was dirty inside and someone had been smoking in it. Tried to wash the windshield of and it had no washer fluid, so I went inside the facility to ask for some and was handed a can of window cleaner to use on the windshield which only made it worse. This was the worst vehicle and operation I've ever had to deal with while doing business with uhaul. I literally had to worry the whole time if we would make it. At several points the ABS light would come on and I had to stand on the brake to stop it. Really would like someone to contact me about this.Marice L.
Customer did not leave a comment.Luis B.
Customer did not leave a comment.frank K.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.William M.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Gregory N.
This was the ONLY place open during operating hours. Also, the car hauler trailers sit too low to drive a car onto and open the door so you can get out? Why? The web site also does not operate so you can reserve the item wanted. Reserved trailer at location that was never open, had the item there but was told could not get it there.as out of stock but had two but closed for several days.richard R.
Just vacuum and wash it. Was not washed and cleaned inside. Come on man! Great site. The lady renting the van was very cordial. The guys cranking up their Harleys while she was talking to me was silly. I couldn't hear a word she said while they revved up the bikes inside the area she was renting to me. . Just a Lil silly. Again I will use them in the future they have a cool setup. Just appreciate me using their site by leaving the racket down.Glynn H.
Everything was good. The lady I dealt with was friendly, helpful and polite. Very easy experience.Jon J.
Best friendly service I received in a long timeGonzague M.
Customer did not leave a comment.James W.
Process went very smooth. Friendly staff.Robert T.
Overall pleasant experience work with you whatever you need to accommodate nice peopleGrant W.
Because they were having tech issues they were going to turn me away, however, it was moving day. Luckily I insisted, and was able to pay with cash.Annsaan D.
Great, friendly staff. Owners of location great... Thanks a ton .Mark P.
Customer did not leave a comment.Tim P.
Customer did not leave a comment.Robert C.
When we arrived at 2 Blvd East Savanna our 26 ft truck was unavailable. They sent us to Ogeechee Rd, Savannah. No trucks available but Sherry called and coordinated with Bloomingdale's and the folks there were wonderful. Thank God for some hard working Americans!Lochrane G.
Customer did not leave a comment.Gilberto Q.
Customer did not leave a comment.Laura R.
Very esy for rentXipactli G.
I was very impressed with the thorough and professional service I received from the young lady who met me at the door as I pulled in. Being new in town she was happy to answer all of my questions and assisted me in taking the trailer off of my hitch. I will return to this location when I need another moving item or trailer.DANIEL C.
Thank for your kindness I appreciate your helpKEVIN H.
Customer did not leave a comment.OLIVER W.
Was an easy task to turn in equipment. They even thanked me for sweeping the truck. Very friendly staff highly recommendedROBERT H.
Biggest selection of trailers I've ever seen Great bunch of people who were very friendly and helpful. Jenny the young lady who helped me was just awesome. I will always tell people about J&T. Thanks Greg ThalisMARC T.
Friendly lady. Came out to greet me with a smile. Extremely helpful! Highly recommended!Jonathan M.
Customer did not leave a comment.Doreen M.
Customer did not leave a comment.BERNARD B.
Customer did not leave a comment.GREGORY G.
Customer did not leave a comment.Phayvanh L.
Not pertaining to this site but the drop off process needs to be updated if the drop off site is closed when dropping off. I was unable to get specific instructions on how to handle the drop off on line. Only info was for pick up. I called and left a message and a representative called me back and still could not explain the details. I took pictures when dropped off to show date/time.Kenneth F.
This location did a great job. The young woman the hooked up my trailer did a great job. Nice work!David P.
Customer did not leave a comment.JUSTIN T.
Customer did not leave a comment.CINDY S.
Customer did not leave a comment.INEZ M.
The staff at this facility were helpful and friendly. I would rent from here again. Thank you,Richard W.