Customer Reviews for Jim Campen Trailer Sales
(U-Haul Neighborhood Dealer)

615 reviews

6037 Asheville Hwy   Hendersonville, NC 28791

(828) 654-0105

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 654-0105

6037 Asheville Hwy
Hendersonville, NC 28791

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jamie F. 
Rating:
5.0

Customer did not leave a comment.

Sean D. 
Rating:
5.0

Great customer service

Timothy B. 
Rating:
2.0

Small sight outside. It took a long time to find it and trailers are not parked immediately outside of office, so we were walking/driving around trying g to find the small sign above a window. The large sign on the street has a different name.

JAVIER S. 
Rating:
5.0

The location was clean and obviously busy- I still got helped as soon as I walked in. The dogs were a great touch- it felt like a local family business, which is where I like to shop if I can. My trailer was ready for me on time, the staff was super helpful making sure I was hooked up right- even went out of his way to make sure I had a working adapter for the brake lights... I wish I had caught the man's name that helped me. He had his mask on the whole time- even outdoors. I'm a cancer patient and at high risk for COVID so that extra touch was so comforting. My experience was safe, fast and affordable. I will be back there again.

Jennifer M. 
Rating:
2.0

Offensive political ads posted all over the customer area. Staff appeared angry that I was wearing a mask when no one else was. I will never take my business to them again.

Philip C. 
Rating:
2.0

Customer did not leave a comment.

Adam E. 
Rating:
2.0

Although this may not of been a problem they initiated but my drop off location was one state and hundreds of miles away from my destination! It took longer to pick up the trailer than I expected and the person behind the counter was more interested in answering phone calls than taking care of me.

MIKE S. 
Rating:
2.0

I was very disappointed when I arrived to pick up my moving truck and dollies and there were NO dollies. I had reserved an appliance, regular, and furniture dolly and was told NONE of them were available for my move. Someone should have notified me there were no dollies PRIOR to my arrival as this created a major stressor in an already stressful move.

Deanna R. 
Rating:
5.0

It was an easy in and out. Convenient to where I live. Will go back!!

David W. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

tracy D. 
Rating:
4.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Denise J. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

This location was One of the best U-Haul locations I have ever experienced. The people were so friendly the equipment was in good working order. It was easy to make the reservation and return the vehicle. I would rate this is one of my two top U-Haul experiences out of many!! Keep up the good work!

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

Tobi P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Reasonable price. Great equipment

Dale T. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Duncan B. 
Rating:
5.0

Customer did not leave a comment.

william V. 
Rating:
4.0

This was not our original pick-up location. We had to be re-routed to this location because our truck was not available at our original pick-up location due to a U-Haul scheduling issue. This caused a little concern on my part for future reservation. I may need to look at other rental companies.

Kathy S. 
Rating:
2.0

Pay attention and clean up the equipment!

John S. 
Rating:
5.0

Customer did not leave a comment.

Jim O. 
Rating:
5.0

Nothing

James B. 
Rating:
4.0

Customer did not leave a comment.

DANE B. 
Rating:
5.0

Had the uhaul vehicle I needed for my move easy with it. The ramp is abit more of a two person job but One person can manage it ramp was safe to use. I would go back to them for what I needed had more options too that caught my eye.

NATHAN O. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
2.0

Filled up when I completed my move. 85.00, my trip was 18 miles.

Chad C. 
Rating:
5.0

Dropped the trailer after hours.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

Shawn B. 
Rating:
4.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

Very friendly and helpful!

Marcie C. 
Rating:
4.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

kirk N. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

Originally, I wanted this trailer at 8 am at the location closest to my house, which must have close to 50 trailers and trucks sitting around at any time. Then, later I got an email that the trailer would have to be picked up at another location that didn't open until 9 am. So, already a hour behind. Next, I arrive at the second location to find that they don't have the trailer I had a reservation for. I called someone who was supposed to be a district manager, I think it was Daryl, ( phone number 601-347-4348). I asked if I could have a small panel van for the same price as my time and patience was running thin. I was told that I could only get a van if I paid mileage, which was unacceptable, as it would have made the rental over $100 past the trailer cost. After about 30 minutes, the found me a trailer that I had to drive to a third loacation to pick up. By this time, it was after 10am, 2 hours past the original pickup time. I finally got a trailer at 10:45am. 2 hours and 45 minutes later than I wanted. I will be applying to my $50 reservation guarantee. This seems to happen every time I try to reserve a trailer at U-Haul. One time you moved my pickup location across town, only to get there and get sent back to the original location to pickup. I hope I don't have a need for your rental service in the future.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Pruett W. 
Rating:
5.0

Customer did not leave a comment.

DON L. 
Rating:
5.0

Very fast checkout. Easy return, just parked the truck and used the key drop-box. Very convenient and hassle free.

DAVID B. 
Rating:
5.0

Make sure to let the customer know if you need to change the pick up location. was not until the morning of pick up when I read the latest text that I saw the change.

Wayne W. 
Rating:
5.0

Mike at Campen trailer sales also had major difficulties completing the contract on your system. In all, my effort to get the dolly cost me about 4 hours of my struggles (~1 1/2 hrs) reserve another 1 1/2 hours in Metter, GA and another hour at drop off. I don't know how long Mike had to struggle after he released me. Perhaps the system will work on my next need.

Wilfred S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY N. 
Rating:
5.0

Customer did not leave a comment.

Faith R. 
Rating:
5.0

Customer did not leave a comment.

Gina J. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
1.0

Customers should know about fees when they went a truck so they are not surprised when they drop it off!!! Never using UHAUL AGAIN!!

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

It was a nice sturdy truck and fit all of the things well.

PATRICK W. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Be more competitive with one-way rentals.

Raymond A. 
Rating:
5.0

Great people to work with.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Norman F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Staff was friendly and efficient.

Valerie H. 
Rating:
2.0

I waiting 45 mins there was only one other custom in the place and trailer leaked and messed up the stuff I was moving they give me the wrong drop off info.

David F. 
Rating:
5.0

Supply a jack for the trailer.

richard F. 
Rating:
3.0

I reserved moving blankets, but they had none.

Marc R. 
Rating:
4.0

Customer did not leave a comment.

Wes M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
1.0

Truck was dirty Charged me double- crooks. I guess because it was a little late but they were closed. Will not be going back.

Jay D. 
Rating:
4.0

Vehicle was clean inside but the windshield was rather dirty inside and out

Beverly C. 
Rating:
5.0

Thank you for helping us in this time of need.

Russell R. 
Rating:
5.0

Customer did not leave a comment.

Jim O. 
Rating:
4.0

I got a gas bill today, which was not expected. I was told to have the tank at 1/4, as it was when I picked it up. I stopped twice for gas to assure of the 1/4 full tank. I have e-mail a complaint.

THOMAS P. 
Rating:
4.0

Seamless transaction. No issues.

Brian R. 
Rating:
3.0

Unfriendly staff. I had to unhook trailer myself. Should have just kept the trailer.........

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

dwayne M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. S. 
Rating:
5.0

The man who helped me, can't remember name, was very nice and helpful. Will rent from here again in the future. Thanks!

Christina M. 
Rating:
3.0

Customer did not leave a comment.

stephanie A. 
Rating:
4.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

The first 2 trailers we tried, the lights didn't work. They took the time to verify that the problem was not with my truck and then persisted to find me a trailer with lights that worked. The men were kind, respectful, professional and thorough.

Jane E. 
Rating:
2.0

The truck has cigarette butts in the cab and spelled like smoke and the back was dirty and needed to be sweept out. The tank was had a quarter tank of gas left in it. When told about the truck being messy they said don't sorry about it, it was no big deal and just to return it dirty.

Joshua G. 
Rating:
5.0

I rented this online and got a quote for 232 and then because same trailer with twins drs and return in new Mexico he charged me 342 and said because of where I drop it off the price changed weird why the 232 cost did not stay.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

This location is great has always been great I've never had any issues with them ever. I'll keep coming back.

Mary S. 
Rating:
5.0

Drop off was with a reliable local dealer. Not a problem to drop the rental.

Stephen G. 
Rating:
4.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

The Express check-in was great - we walked in and out in less than 5 minutes. Will definitely do this again!

JAMES D C. 
Rating:
3.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Repeat user. They have always been very helpful.

William L. 
Rating:
2.0

the truck lower on gas twice than what we were told and then we were charged for bringing it back low. Shame we will not be able to use the place again because it's convenient. The lady on the phone a little rude but owner was a nice guy. The guy that we dealt with told us we should have shown him that it was low on gas. I took a picture of the gas gauge but I pointed out to him that he was asking us to do his job and he knew that it was low because he obviously checked it himself. Will not return do not recommend.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
No reviews have been submitted for this location.

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