Customer Reviews for Lazi Outlet Store LLC
(U-Haul Neighborhood Dealer)

28 reviews

362 W North Bend Rd   Cincinnati, OH 45216

(513) 252-2520

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(513) 252-2520

362 W North Bend Rd
Cincinnati, OH 45216

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The return of the equipment was very difficult, the facility was not open and we had to keep the trailer for days to find a window to return.

drew d 
Rating:
3.0

Very reasonable pricing, friendly staff and quick to respond.

RUTH S 
Rating:
5.0

The location was obvious and easily accessible. There was plenty of room to drop off the trailer comfortably and it allowed me to take my time unloading etc. I recommend this place. Everyone was friendly.

Nickolas L 
Rating:
4.0

The employees were not very friendly and had to call a service to answer question. Wanted to charge me $45 to hook up the trailer. This should be free with rental to put on and off.

Lowell A 
Rating:
5.0

Customer did not leave a comment.

Sergei K 
Rating:
3.0

It was just a drop off point. No employees, but just not a very inviting place.

Brian F 
Rating:
1.0

No one was there. A bunch of people waiting.

Kiet H 
Rating:
2.0

Customer did not leave a comment.

Jeff M 
Rating:
2.0

Strange location in the kind of place you go and are never seen again. Definitely will not use again.

Jason R 
Rating:
1.0

Customer did not leave a comment.

Douglas J 
Rating:
5.0

I have no complaints. The people were great! The only thing I could critique is the general cleanliness of the area but it had no effect on the rental. My only (slight) concern was running over something that could puncture a tire.

Keith M 
Rating:
4.0

Customer did not leave a comment.

Benjamin P 
Rating:
3.0

Friendly, courteous and efficient experience all the way around

MICHAEL C 
Rating:
4.0

Customer did not leave a comment.

Robert E 
Rating:
2.0

The hours listed on u-haul are not accurate for this facility. I had a drop-off and since I did not pay to drop-off during now operation hours I went during hours that the facility claimed to be open. Thankfully, there were people working at the other company on-site that said this was a common issue and to drop-off the trailer and that they would inform the u-haul individual. This was after I called main u-haul and they said similar.

Aimee H 
Rating:
1.0

Shawn/ Sean (sp?) Was amazing! Love that guy. Very friendly and professional. Would definitely recommend him, but the location was horrible.

carrie l 
Rating:
5.0

Customer did not leave a comment.

Sandra P 
Rating:
1.0

Please see my customer service notes for this pickup. I don’t have the time to type out all the issues I experienced and I am still waiting for some form confirmation as to my case. I was told I would receive some sort of compensation for the issues at the pick-up but am still waiting to receive any communications about such. Signage was very bad, management and staff were simply not present at pickup and I had to wait 35+ minutes to get my truck’s key. Staff gave my furniture dolley (the locations last one) to another customer that reserved a truck upon arriving. Drivers seat floor was covered in dried mud. All in all this pickup location should be dropped from U-haul business as soon as possible. It did not feel safe at all and threw a massive wrench and large amount of stress into my day. I also received the truck with gas gauge empty. Please call me to discuss status of my compensations. Thanks,

Eli D 
Rating:
5.0

Customer did not leave a comment.

AMBER M 
Rating:
1.0

Felt bad, he was the only place with a 26fter but no equipment and the movers he rents too left the back filled with leaves.

Jon P 
Rating:
5.0

Customer did not leave a comment.

Samantha M 
Rating:
5.0

I had an excellent experience with the location/Owner.

Tracxi I 
Rating:
4.0

Customer did not leave a comment.

Linda F 
Rating:
5.0

Fill tanks with gas. When your not from the area and have to find gas before you can even get to where you are loading is so bad and unprofessional. I own a multi location landscaping business and do a lot of truck equipment rentals and never have I seen a gas garage below a quarter. Not good at all!!!

Jerome S 
Rating:
4.0

Engaging and helpful employee

John M 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Christopher D 
Rating:
1.0

Pickup location was changed the day before pickup date. Truck had sensor issues causing trucks ABS brake light, traction light and cruise control to shut off.

Kent S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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