Gas was emptyRAMON O.
Customer Reviews for Orlando Garage Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was great. The issue was that I was not notified that my original reservation at the Gore/OBT location was not available. When I showed up to pick up my vehicle I was told that I had reservecd it at the Grand Street location. When I pulled my email, it clearly indicated that the OBT/Gore St location was my reserved location. Had I not been dropped off with my packing pads and dollies, the 3/4mile distance would not have benn an issue as I could have walked over. When I asked about the $50 gaurantee, I was connected with the area dispatcher. The woman I spoke with saaid hat she texted me 5 times starting at 8:33am that the location for pickup had changed. The only text at 8:33 am was asking me to upload my drivers license. When I advised her that I had not received texts indicating change of location she insisted she had sent 5 texts ( I find that hard to believe that 5 texts would go out in 1.5 hours). I requested that she provide a screen shot of the texts. She refused, saying that she wasn't going to give me her number, which was peculiar since if she sent 5 texts, I would have had the phone number the texts were sent from. It doesn't make sense. She advised that they would not honor the $50 guarantee. I am a realtor and stage properties and rent UHauls fairly regularly from the OBT/Gore St location. I spoke with corporate about the situation and was adfvised that the rental was noted with my concerns and they would request the $50 credit. If I had been notified, this would have been a non-issue. As it is to be told it was communicated but not be willing to confirm that with a screen shot of the texts is un unacceptable. I believe I should be credited $50 by UHaul..David P.
Customer did not leave a comment.MARK B.
Great Service and Very FriendlyRAHUL P.