Customer Reviews for Our Little Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Our Little Store

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Bradley P.
Rating:

This store was selected as my uhaul return location when I moved to Greeley. I will start off by saying this store is DISGUSTING. The manager does not know how to accept a uhaul return, he marked my truck as 4 days late and 400 miles over the limit. After talking to the uhaul rep I rented from, I was informed that he was supposed to fix this mistake moths ago! Now I have received a collections notice and am having to deal with this B.S. two months after the fact!

mark R.
Rating:

This was a very good experience, they had a good selection of inventory to choose from to fit your needs. Many of the other Uhauls in the area were completely out of stock. Customer service was A++.

Ana M.
Rating:

Please explain when “one day” should be for yall.

Brett M.
Rating:

Customer did not leave a comment.

BRADY M.
Rating:

This location needs to get organized and train there employees on how to check out and check in customers. I was there over an hour for both the check out and the check in just because the people didn't know how to work the computer

Teresa A.
Rating:

The attendant was very helpful and accommodating to our needs, concerns and check-in process.

Ernest W.
Rating:

When I returned the rental truck the person who was on duty was slow and rude, said that I was not supposed to park my truck in there lot with out notifying the staff. Also changed my account more than he was supposed to.

Florinda G.
Rating:

Customer did not leave a comment.

Nafissatou T.
Rating:

they tried to charge me for cleaning fee for no reason. the car was clean when I dropped it off

Mark F.
Rating:

The location was great as were the local operators. The process to rent the Uhaul was extremely cumbersome and makes never want to rent one again.

Mindy V.
Rating:

Fast and friendly service

barb B.
Rating:

Check in was all done on line

carter S.
Rating:

Customer did not leave a comment.

alyssa M.
Rating:

Donna is the sweetest. She really went above and beyond for me! Every interaction was a great one!!! The other employee we felt with was not as pleasant

Ryan D.
Rating:

The line of questioning here is entirely off base. I requested a fifteen foot truck leaving from Fort Collins over a week and a half ago, at around 2:30 in the afternoon yesterday while I was almost done with my cross country move a representative from the Fort Collins location called and informed me that my truck would not be available and instead I would be routed to Greeley, some 35 miles away. I don't understand why exactly I made the reservation in the first place of this is how it would be handled. The women who helped me in Greeley was fantastic and want in no way for this review to reflect upon her or her employers, the blame lies squarely with Uhaul. This is not the first time I have been told last minute that my reservation would not be honored by uhaul, but it will certainly be the last. I will never use your services ever again.

Peter G.
Rating:

Customer did not leave a comment.

Jacob S.
Rating:

This was ridiculous! I can't believe that U-Haul moved our location from Fort Collins to South Greeley. I will never recommend U-Haul to anyone!

Austin S.
Rating:

The owner was the most professional, helpful, and attentive person we could have asked for. We had several issues with the app and on-line services, but he fixed everything for us and made our move so much easier. We are beyond grateful for his help.

vikki S.
Rating:

Customer did not leave a comment.

doug S.
Rating:

Busy convenience store and difficult to service customers.

shannon S.
Rating:

Customer did not leave a comment.

mildred P.
Rating:

Thank you very good service n friendly.

Louritha B.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

hunter F.
Rating:

I was really confused on how the mileage worked, and they tried to be helpful, but didn't seem like they were taught the right way to explain. I'd say it's a management problem more than the employees fault.

Katie S.
Rating:

Customer did not leave a comment.

Thomas C.
Rating:

There was a crack pipe in the back of the truck. Really glad I didn't get pulled over and my life ruined over some one else's shitty life!!!! Hands down the worst rental experience of my life!! In the first hour I went to pick up the trailer that I had reserved for a week and it was not there. Called uhaul and they said it was at a location close by. Went there and they laughed. Called again and they said I have to go to Nebraska to get the trailer I reserved. To say the very very least....I will never ever no matter what use uhaul again!!!!!!!!!!!

Daniel E.
Rating:

Customer did not leave a comment.

George B.
Rating:

Customer did not leave a comment.

Gilbert V.
Rating:

doing a good job no problems

Andrew L.
Rating:

Nothing. Very fast and friendly experience

Steven K.
Rating:

I lived in Thornton, Colorado and it was inconvenient to have to drive an hour away to pick up a truck and then drive to another location to pick up a auto carrier. Very unacceptable. The vehicles did not have a full tank in them and I was charged for fuel which I believe is not fair that I be charged for fuel.

Doug F.
Rating:

This location does not have a late night key drop box so I had to return the truck the next morning instead of a night time drop off.

Ric W.
Rating:

Customer did not leave a comment.

STEPHEN S.
Rating:

Customer did not leave a comment.

Doug F.
Rating:

Key drop for after hours

KAZUNGU B.
Rating:

Everything is good

HARRY E.
Rating:

Customer did not leave a comment.

jesus N.
Rating:

The customer service of the rep at this location was amazing thank you!

Tyler D.
Rating:

I returned the rental truck with a bit more gas in it then when I got it and they charged me $43 in gas after I had left and I showed him a picture of the tank when I picked it up. Coincidentally he is the owner of a gas station where I returned the vehicle. Shady and rude.

Alexandria A.
Rating:

Customer did not leave a comment.

John G.
Rating:

Clean the Equipment

Holly M.
Rating:

You were more than kind, and more tan accommodating. Thank you!

david R.
Rating:

Customer did not leave a comment.

willard E.
Rating:

could have smaller trucks for one way.

Amanda C.
Rating:

The listed phone number gave a fax type beep and would not go through for me nor u haul support. Great service however.

Andrew R.
Rating:

Customer did not leave a comment.

Lori F.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top