Very pleased with the serviceJesse Y.
Rhodes Storage Cleveland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rhodes offered exceptional customer service would highly recommend to anyone. I will use them again for all future moves.larry S.
Customer did not leave a comment.John H.
communication was not clear. The place I rented it from was not open followed direction as explained and could not get into the truck. When I called for help they told me I wasn't in the system. Four hours later I finally got some help. I had to pay two guys for that time. I don't believe I should have paid for the truck with all trouble I had to go through. They told me they were having trouble with communication and the system, this was not my fault.Bob A.
It's not as convenient on Saturday to pickup from place with no one present to help We've rented before and returned on Sunday but at gas station where clerk made the transaction simple and smoothCassie W.
Customer did not leave a comment.William M.
Love Samantha and the crew at Rhodes! Best place everKorrey W.
Customer did not leave a comment.Suzan G.
Ensure the computer system works at uhaul. Had to get online customer service rep that saved the day if not for her the rental would have never occurred. In the future I'll rent where live agents are.Donald J.
Perfect Servicejacob L.
I want to commend Joy for her excellent troubleshooting and customer service. I had an issue picking up my truck at the first location and Joy was on it! She got me another truck at the second location quickly.Kristina M.
Customer did not leave a comment.Jaclyn G.
Awesome experience as always! Samantha and Kim are wonderful!!!Korrey W.
I just dropped off the truckMarc B.
Customer did not leave a comment.Stan C.
Customer did not leave a comment.Adam B.
Not a thing!Lynn B.
The best location in Cleveland, TN...in the whole state!!Korrey W.
Samantha and Tammy are AWESOME!!Korrey W.
I was very satisfied with this rental experience. I don't think that it could have been improved upon.Lynn B.
Customer did not leave a comment.Corey B.
Manger work well to meet my needs .at the time they didn't have the truck size I needed .but the I needed to move it was on the lot and ready to go .joe C.
Everything was fine except we drove right from the rental to our apartment from our apartment to the new house and then straight to the U-Haul place and still went over our milesjason H.
Customer did not leave a comment.joe C.
Customer did not leave a comment.Tricia S.
We LOVE Samantha and the crew down at Rhodes. I couldn't say enough about how well maintained their facilities are and how GREAT the customer service is! I'm a frequent customer here and will continue!Korrey W.
Very friendly and accommodating. There wasn't an issue when we needed the truck for another day.Lynn B.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.Michele B.
Customer did not leave a comment.Gerald G.
Customer did not leave a comment.Kathleen C.
Customer did not leave a comment.Lynn B.
Customer did not leave a comment.Lynn B.
I made a reservation 2 weeks in advance. I was switched back and forth between locations which was very frustrating. The lady at Rhodes storage was excellent to work with and helped get the mess straightened out.Phyllis B.
Customer did not leave a comment.Rossy R.
This location is excellent and the staff is extremely helpful, going the â€œextra mileâ€ to please their customers. I rented on a non-business day for this location so the rental was handled electronically using the UHaul app, which was frustrating... it repeatedly said that my GPS was showing me in the wrong location, which was incorrect! After several tries it finally worked, but a lot of time was wasted.Adam C.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.Stephen W.
I was totally not expecting the milage costs to stack up as they did. Basically meaning that it's simple to guess the mileage vs actual used miles. I was within 5 cents of not being able to pay it. ?? I think a more in depth picture of the total costs would help for future family's. Perhaps some sort of system that tracks milage costs in real time could stop a heart attack. Lol.Katherine B.
I am very satisfied with this location and the rental experience with one exception. I reserved the truck online a couple of weeks before I needed it, with a pickup location near my house. A truck was not available from that location, so my reservation was altered to pickup and return to Rhodes Storage. This was merely an inconvenience until I received the final accounting and learned that I was charged the additional mileage from Rhodes Storage to the site closer to me. I feel I should not have been charged the additional mileage.Richard B.
Customer did not leave a comment.Jody B.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.Rachel D.
Customer did not leave a comment.MICHELLE H.
Samantha was so very helpful and kind!Jennifer K.
Tried to drop off the vehicle on Monday evening, but there was poor signage to know what to do. According to the Uhaul document, they should have been open at 8am, but they do not open until 10am. I locked the vehicle, dropped the key through the mail slot, and left a voice message. It ended up not to be a problem, but need better signage, at the least.David M.
Customer did not leave a comment.Jerald R.
Customer did not leave a comment.Amy C.
This was not my original drop off location but was the location of my storage unit. The manager made a phone call to transfer this location to be my drop off location and that saved me a 15 minute drive. In my opinion she went above and beyond to help me as I relocated from another state.Amy C.
Customer did not leave a comment.Gerry B.
Customer did not leave a comment.Melissa S.