Customer Reviews for Saeman Lumber Company
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Saeman Lumber Company
MARK G. on
Shorten the reservation process. Online reg stalls on some screens.
BETTINA W. on
Make sure the person renting is more accurate in telling you the correct size of truck per what you are moving.
Ashley K. on
PLEASE GET THE UHAUL TO THE LOCATION CUSTOMERS RESERVE IT FOR. It is absolutely inconvient and frustrating to get an email the day before MOVING that you have to drive an extra hour total for a uhaul when you had scheduled to pick it up 1 mile from your house. Pay people to drive and pick up/deliver trucks to the correct location? You would much much better customer service and happier customers.
Brandon H. on
Excellent over-all
ROBERT N. on
Excellent company to work with
Mike G. on
The location was great. I wouldn’t give ten cents for the national U-Haul help. I was “guaranteed “ that even though I had to drive TWO HOURS to get a truck, “well because all of our trucks are local only”, the truck wasn’t there and I had to drive another hour to finally get one. It will be a snow ball’s chance you know where that I’ll use UHaul again
Benjamin M. on
No issues.
VERNON H. on
Ben Katz was very helpful, he made sure we knew all about the moving van we used. Checked all lights to ensure they were working. Very good service.. Thank you
Susan B. on
Very friendly and helpful staff.
Robert D. on
My location was switched on me, and not until the day I was to pick up the truck did I realize it. I did get an e-mail, but location switches should not be made by a simple e-mail that may end up in a spam folder. My major complaint with U-Haul is that they do this without any concern or understanding of the issues it can cause. THIS MUST BE CHANGED! This has happened to me before.
Matthew E. on
It was a little hard finding the exact location of where to park the truck. I only found it from the tiny lock box near the business door. If there was a sign of some sort that would have saved a little time. Otherwise, very convenient spot.
Steven L. on
I originally went to mazo hardware hank to pick up the truck mazomanie wi. The truck was there. These employees were rude and usless. One of the men actually told me he doesn't like U-haul at all. These guys wouldn't look to see where I was to go to get the truck I gave him my confirmation number and he told me they have no record of me so call uhaul. Then they both walked away!. On the other hand where I ended up getting the uhaul at. Saleman Lumber. This place was completely professional and a joy to rent your truck from.
Ken P. on
Great service. Very happy with the process from start to finish. Ben was excellent to work with!! Would not hesitate to use this firm again.
MIKE C. on
Nothing, it was perfect!
Chris C. on
We got inaccurate information from every other person we talked to. Information that was texted to my cell was different that info I got over the phone. I was not told that my reservation could be bumped, or that I might need to pick up my truck at another location, at a different time. We almost did not have a truck for the time we needed on the day we needed, which was a total pain. Wait times were long at both locations, but it was also a very busy college weekend. However, communication given was unclear.