The person behind the desk said there are two trailers out back drop it next to them. No help, no paperwork, kind of felt like I was working for him…
david W.
Customer Reviews for Saeman Lumber Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent
Diane F.The pickup instructions where rather confusing. I requested Cross Plains because it was very close to me. It had on one reply the pickup and drop off as Cross Plains, but when I went to pick it up it was to be picked up in Madison. Saeman Lumber called them and straightened it out right away and not a problem.
Robert J.No one there, no signs for drop off, no dedicated parking or anything, pretty much guess where to put it out of the way
Nick L.It was hard to find and we did not know exactly where to park the truck.
Delena B.This location was good, and the staff was very helpful. My only issue is that this was not our original choice. The location we selected was only a few minutes from our house. Driving to this location added an hour to our plan.
Chase Z.Dealing with u haul is like a scratch off ticket. Will my trailer be there on pick up date or not. Stop having your customers shuttle your trailers from location to location
STEVEN T.Excellent service, very convenient, worked as needed.
SCOTT B.Ben was great to work with and very helpful with getting the right equipment.
PAUL B.The entire staff that I dealt with were very, very caring and the entire experience was absolutely wonderful,,,,many THANKS TO THEM,,,sincerely Ed Deneen
EDWARD D.Nothing. The employees were helpful and all went perfect.
JUDY H.Everything was great and went smoothly.
MICHAEL C.Unfortunately all my one-way rentals over the last few years at U-Haul have involved a change in pick-up location. This latest change took me about 40 min of additional driving. Frustrating. Folks at the alternative pick-up location were very nice, professional.
Andrew L.the person just basically said "drop it anywhere" and that was it. No confirmation of anything
thomas P.We showed up about a half an hour before this business closed and the owners were friendly and professional. Top notch all the way! Nice to see old school customer service.
Trey D.I wouldn't have any suggestions to improve anything.
JEFFERY W.Ben was a great help! Equipment was right size for our short term need.
KENNETH M.Sam went above and beyond to get us what we needed. Great customer service! Will recommend to anyone! Thanks again
JAYSIN R.Super easy to work with. Very accommodating.
ALLEN J.I delivered the trailer to the drop off location and Ben was excellent in getting my return properly registered.
THOMAS W.Send everybody in Dane county to Cross Plains ! Ben was awesome
DENNIS A.We were very pleased with the smoothness of the process and they were very helpful with setting it up to just drive away!! Would definitely recommend Seaman lumber, cross plains!
pam L.Shorten the reservation process. Online reg stalls on some screens.
MARK G.Make sure the person renting is more accurate in telling you the correct size of truck per what you are moving.
BETTINA W.PLEASE GET THE UHAUL TO THE LOCATION CUSTOMERS RESERVE IT FOR. It is absolutely inconvient and frustrating to get an email the day before MOVING that you have to drive an extra hour total for a uhaul when you had scheduled to pick it up 1 mile from your house. Pay people to drive and pick up/deliver trucks to the correct location? You would much much better customer service and happier customers.
Ashley K.Excellent over-all
Brandon H.Excellent company to work with
ROBERT N.The location was great. I wouldn't give ten cents for the national U-Haul help. I was “guaranteed “ that even though I had to drive TWO HOURS to get a truck, “well because all of our trucks are local onlyâ€, the truck wasn't there and I had to drive another hour to finally get one. It will be a snow ball's chance you know where that I'll use UHaul again
Mike G.No issues.
Benjamin M.Ben Katz was very helpful, he made sure we knew all about the moving van we used. Checked all lights to ensure they were working. Very good service.. Thank you
VERNON H.Very friendly and helpful staff.
Susan B.My location was switched on me, and not until the day I was to pick up the truck did I realize it. I did get an e-mail, but location switches should not be made by a simple e-mail that may end up in a spam folder. My major complaint with U-Haul is that they do this without any concern or understanding of the issues it can cause. THIS MUST BE CHANGED! This has happened to me before.
Robert D.It was a little hard finding the exact location of where to park the truck. I only found it from the tiny lock box near the business door. If there was a sign of some sort that would have saved a little time. Otherwise, very convenient spot.
Matthew E.I originally went to mazo hardware hank to pick up the truck mazomanie wi. The truck was there. These employees were rude and usless. One of the men actually told me he doesn't like U-haul at all. These guys wouldn't look to see where I was to go to get the truck I gave him my confirmation number and he told me they have no record of me so call uhaul. Then they both walked away!. On the other hand where I ended up getting the uhaul at. Saleman Lumber. This place was completely professional and a joy to rent your truck from.
Steven L.Great service. Very happy with the process from start to finish. Ben was excellent to work with!! Would not hesitate to use this firm again.
Ken P.Nothing, it was perfect!
MIKE C.We got inaccurate information from every other person we talked to. Information that was texted to my cell was different that info I got over the phone. I was not told that my reservation could be bumped, or that I might need to pick up my truck at another location, at a different time. We almost did not have a truck for the time we needed on the day we needed, which was a total pain. Wait times were long at both locations, but it was also a very busy college weekend. However, communication given was unclear.
Chris C.Representative from Cross Plains was very approachable and understanding. I only have word of praise and thankfulness.
Dijana D.