Customer Reviews for Saeman Lumber Company
(U-Haul Neighborhood Dealer)

297 reviews

1923 Market St   Cross Plains, WI 53528

(608) 798-0067

Office Hours

  • Mon-Fri: 7:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(608) 798-0067

1923 Market St
Cross Plains, WI 53528

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Easy to work with, took care of everything

Kenneth J 
Rating:
3.0

Customer did not leave a comment.

Tom A 
Rating:
5.0

Return customer and will do so again! Great experiences.

Allison M 
Rating:
5.0

excellent location for U-Haul with excellent employees and help!

Jeffrey D 
Rating:
5.0

Simple and Easy. Called and talked with the Staff prior to the Reservtion (My drop off was Labor day) and the lady was was very informative and sweet.

Brett P 
Rating:
5.0

Customer did not leave a comment.

Ralph C 
Rating:
5.0

Customer did not leave a comment.

Eileen S 
Rating:
3.0

It is just very far from Madison, which makes the in-town pick up and drop off far less convenient.

Rob N 
Rating:
5.0

Customer did not leave a comment.

stephen f 
Rating:
5.0

More dual axle trailer options.

Jason P 
Rating:
5.0

Folks are friendly and very helpful.

Kathy R 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Offer free snacks! Actually, posting a sign or details that the u-haul office is upstairs would be great.

JENNIFER H 
Rating:
3.0

The person behind the desk said there are two trailers out back drop it next to them. No help, no paperwork, kind of felt like I was working for him…

david w 
Rating:
5.0

Customer service was excellent

Diane F 
Rating:
4.0

Customer did not leave a comment.

Kyle J 
Rating:
5.0

The pickup instructions where rather confusing. I requested Cross Plains because it was very close to me. It had on one reply the pickup and drop off as Cross Plains, but when I went to pick it up it was to be picked up in Madison. Saeman Lumber called them and straightened it out right away and not a problem.

Robert J 
Rating:
3.0

No one there, no signs for drop off, no dedicated parking or anything, pretty much guess where to put it out of the way

Nick L 
Rating:
5.0

Customer did not leave a comment.

Kristy B 
Rating:
5.0

Customer did not leave a comment.

Marge J 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
3.0

Customer did not leave a comment.

Steven J 
Rating:
3.0

It was hard to find and we did not know exactly where to park the truck.

Delena B 
Rating:
5.0

Customer did not leave a comment.

Kim M 
Rating:
1.0

Customer did not leave a comment.

Chloe K 
Rating:
5.0

This location was good, and the staff was very helpful. My only issue is that this was not our original choice. The location we selected was only a few minutes from our house. Driving to this location added an hour to our plan.

Chase Z 
Rating:
5.0

Customer did not leave a comment.

Charlene S 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Ivan H 
Rating:
5.0

Customer did not leave a comment.

Patrick T 
Rating:
5.0

Customer did not leave a comment.

Kay P 
Rating:
5.0

Customer did not leave a comment.

STEPHAN B 
Rating:
5.0

Dealing with u haul is like a scratch off ticket. Will my trailer be there on pick up date or not. Stop having your customers shuttle your trailers from location to location

STEVEN T 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

jennifer b 
Rating:
4.0

Customer did not leave a comment.

Lisa O 
Rating:
5.0

Excellent service, very convenient, worked as needed.

SCOTT B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Ben was great to work with and very helpful with getting the right equipment.

PAUL B 
Rating:
5.0

Customer did not leave a comment.

BILL A 
Rating:
5.0

The entire staff that I dealt with were very, very caring and the entire experience was absolutely wonderful,,,,many THANKS TO THEM,,,sincerely Ed Deneen

EDWARD D 
Rating:
5.0

Nothing. The employees were helpful and all went perfect.

JUDY H 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

ERICK V 
Rating:
5.0

Everything was great and went smoothly.

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

BERNARD Z 
Rating:
5.0

Customer did not leave a comment.

Eric B 
Rating:
5.0

Customer did not leave a comment.

MAGGIE W 
Rating:
5.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Customer did not leave a comment.

Ryan D 
Rating:
5.0

Unfortunately all my one-way rentals over the last few years at U-Haul have involved a change in pick-up location. This latest change took me about 40 min of additional driving. Frustrating. Folks at the alternative pick-up location were very nice, professional.

Andrew L 
Rating:
5.0

Customer did not leave a comment.

Randi B 
Rating:
5.0

the person just basically said "drop it anywhere" and that was it. No confirmation of anything

thomas p 
Rating:
5.0

Customer did not leave a comment.

DIANA S 
Rating:
5.0

We showed up about a half an hour before this business closed and the owners were friendly and professional. Top notch all the way! Nice to see old school customer service.

Trey D 
Rating:
5.0

I wouldn’t have any suggestions to improve anything.

JEFFERY W 
Rating:
5.0

Customer did not leave a comment.

Kay P 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L 
Rating:
4.0

Customer did not leave a comment.

Shaw J 
Rating:
4.0

Customer did not leave a comment.

Kenneth J 
Rating:
4.0

Customer did not leave a comment.

JOSE F 
Rating:
5.0

Ben was a great help! Equipment was right size for our short term need.

KENNETH M 
Rating:
4.0

Customer did not leave a comment.

William M 
Rating:
1.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

ARJANG D 
Rating:
5.0

Customer did not leave a comment.

ONNO B 
Rating:
5.0

Sam went above and beyond to get us what we needed. Great customer service! Will recommend to anyone! Thanks again

JAYSIN R 
Rating:
4.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Jamison W 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Super easy to work with. Very accommodating.

ALLEN J 
Rating:
5.0

I delivered the trailer to the drop off location and Ben was excellent in getting my return properly registered.

THOMAS W 
Rating:
5.0

Send everybody in Dane county to Cross Plains ! Ben was awesome

DENNIS A 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Peter V 
Rating:
5.0

Customer did not leave a comment.

Lindsey U 
Rating:
5.0

We were very pleased with the smoothness of the process and they were very helpful with setting it up to just drive away!! Would definitely recommend Seaman lumber, cross plains!

pam l 
Rating:
5.0

Customer did not leave a comment.

bill r 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Norb K 
Rating:
5.0

Shorten the reservation process. Online reg stalls on some screens.

MARK G 
Rating:
5.0

Make sure the person renting is more accurate in telling you the correct size of truck per what you are moving.

BETTINA W 
Rating:
5.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

Customer did not leave a comment.

Joseph K 
Rating:
2.0

PLEASE GET THE UHAUL TO THE LOCATION CUSTOMERS RESERVE IT FOR. It is absolutely inconvient and frustrating to get an email the day before MOVING that you have to drive an extra hour total for a uhaul when you had scheduled to pick it up 1 mile from your house. Pay people to drive and pick up/deliver trucks to the correct location? You would much much better customer service and happier customers.

Ashley K 
Rating:
5.0

Customer did not leave a comment.

Chad H 
Rating:
5.0

Excellent over-all

Brandon H 
Rating:
5.0

Excellent company to work with

ROBERT N 
Rating:
5.0

Customer did not leave a comment.

Brandon H 
Rating:
5.0

The location was great. I wouldn’t give ten cents for the national U-Haul help. I was “guaranteed “ that even though I had to drive TWO HOURS to get a truck, “well because all of our trucks are local only”, the truck wasn’t there and I had to drive another hour to finally get one. It will be a snow ball’s chance you know where that I’ll use UHaul again

Mike G 
Rating:
5.0

Customer did not leave a comment.

Thomas P 
Rating:
4.0

Customer did not leave a comment.

Carol S 
Rating:
5.0

Customer did not leave a comment.

Kelly P 
Rating:
5.0

No issues.

Benjamin M 
Rating:
5.0

Ben Katz was very helpful, he made sure we knew all about the moving van we used. Checked all lights to ensure they were working. Very good service.. Thank you

VERNON H 
Rating:
5.0

Very friendly and helpful staff.

Susan B 
Rating:
5.0

Customer did not leave a comment.

STEVE M 
Rating:
5.0

My location was switched on me, and not until the day I was to pick up the truck did I realize it. I did get an e-mail, but location switches should not be made by a simple e-mail that may end up in a spam folder. My major complaint with U-Haul is that they do this without any concern or understanding of the issues it can cause. THIS MUST BE CHANGED! This has happened to me before.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Charles Q 
Rating:
5.0

Customer did not leave a comment.

stuart h 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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