Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

2,446 reviews

226 Saint Joe Plaza Dr #A   Palm Coast, FL 32164

(386) 445-7649

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(386) 445-7649

226 Saint Joe Plaza Dr #A
Palm Coast, FL 32164

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHERRON W 
Rating:
4.0

The drop off place was way better than the pick up. He allowed me to drop off the car trailer so it would be easier to unload the truck. He was very helpful

felix s 
Rating:
1.0

Absolutely horrible!! Had terrible service and will be complaining to corporate today!!

Brandon M 
Rating:
5.0

Customer did not leave a comment.

Patricia E 
Rating:
3.0

The gentleman working in Safe Ship was not very helpful or friendly.

Michael D 
Rating:
5.0

Good job!

Patrick R 
Rating:
5.0

Customer did not leave a comment.

Jimmy V 
Rating:
5.0

Customer did not leave a comment.

Ty M 
Rating:
5.0

Fast service, easy in and out! Easy return,

Matthew B 
Rating:
3.0

Customer did not leave a comment.

EDWARD D 
Rating:
3.0

Easy drop off. Office was normal and all parking out behind plaza.

JACOB M 
Rating:
5.0

Nothing, he was helpful, I don't do well with backing in the trailer (reversing) and he did it for me with no hesitation. Did it quite well too

SHELLIAN S 
Rating:
5.0

Thanks for allowing me to comment, this is my opinion, you should have more than one guy in the store, customers are standing in line and getting impatient due to the lack of staff. Don’t take it as the gentleman is slacking, he’s working as fast as he could, please get him some help.

Larry J 
Rating:
2.0

Never Never rent again They told me that I could pick the vehicle up at that location that they don’t happen I had to drive 19 miles away to pick up the vehicle and I had pick the vehicle up there and never happened. They need to revamp.

james s 
Rating:
5.0

Customer did not leave a comment.

Girvan C 
Rating:
5.0

Customer did not leave a comment.

Cheri D 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
4.0

The truck is in need of maintenance.

Willette N 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Customer did not leave a comment.

Hans S 
Rating:
5.0

Customer did not leave a comment.

RODNEY J 
Rating:
5.0

Customer did not leave a comment.

THOMAS L 
Rating:
5.0

Customer did not leave a comment.

christopher R 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Great experience, the gentlemen was vary professional

CHRISTOPHERJAMES D 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
1.0

Customer did not leave a comment.

JONTHAN B 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Courtney V 
Rating:
5.0

Customer did not leave a comment.

Cyrus b 
Rating:
4.0

Customer did not leave a comment.

Scott M 
Rating:
3.0

Our reservation had issues. The guy seemed short with answers. He still did help us fix the issues but he didn't have the blankets we needed so I had to call around because the online reservation didn't save the 2 orders of dozen blankets or my insurance.

Malik G 
Rating:
5.0

Customer did not leave a comment.

judy b 
Rating:
5.0

The man was very unhappy never smiled and made me climb under the car front and back to take off the chains. HE SAID I WAS RESPONSable !NOT A PLACE FOR A WOMEN!! Then he wanted me to park it and back it in the the spot!! I told him NO I can't back it up Tell him to be more personable to customers and SMILE!! He did not want to be there

PAMELA A 
Rating:
3.0

The price is absolutely absurd.

Nicholas G 
Rating:
4.0

Easy drop off behind the building with a key box. Didn’t have contact with the inside employees. I would get an email the next day confirming the truck drop off so they work quick on their trucks.

KEVIN R 
Rating:
5.0

Customer did not leave a comment.

Todd K 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Customer did not leave a comment.

EDWIN M 
Rating:
2.0

Gentleman who ran the store was very grouchy.

MICHAEL C 
Rating:
5.0

Trailer rental went well with absolutely no issues other than a brake light out. Would use u haul again.

William G 
Rating:
5.0

Customer did not leave a comment.

STEVEN S 
Rating:
2.0

Parking is TIGHT and in my case someone had carelessly left a pull-behind trailer in the path of my 20' truck, which was sandwiched between two other 20' trucks with just enough space to open the driver's side door. Getting out was like parallel parking in Brooklyn. Also, it would be nice if there was at least some sort of overhang at the box to get the keys, or anywhere for customers to shelter/wait out of the sun/rain after hours. Provide WiFi in the back lot since cell service is awful in that area and using the app is quite slow/painful. Returning the truck during business hours was a dream compared to using the app.

ANDREW B 
Rating:
5.0

Customer did not leave a comment.

Oxana L 
Rating:
5.0

Customer did not leave a comment.

Egor A 
Rating:
5.0

Always an easy process at this location

walter m 
Rating:
5.0

Every thing was Excellent as always. This was my 3rd rental. And Every thing was Great. My Leasing Agent ( Dave )was very Pleasant as Always . I would Highly Recommend this Location for all your U - Haul Rental Needs.

Mark W 
Rating:
5.0

Customer did not leave a comment.

RODNEY J 
Rating:
5.0

Customer did not leave a comment.

Jim M 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Someone smoked a cigar and the butt was in ash try gross

Robert E 
Rating:
3.0

Smooth process. Thank you.

Desiree F 
Rating:
2.0

There was bugs in the seat, under the seat, in the door they was everywhere I didn’t notice until I got to where I was going, had to got someone else to drop the truck off.

Anthony F 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P 
Rating:
5.0

Outstanding worker @ Front desk. I can't remember his Name, But very knowledgeable and informative at what Equipment Available. And very reasonable prices 👍 👌 🙄 😀 👏

Mark W 
Rating:
1.0

Employees were rude

COLTON B 
Rating:
4.0

Customer did not leave a comment.

Martha R 
Rating:
3.0

Don't release equipment to paying customers that is defective. (axle/spring - crooked/spring broken). We had to drive a distance to exchange trailer for a fit trailer which was not good to have to do when we were supposed to be loading/packing.

Kerry W 
Rating:
5.0

Great job. Quick and efficient though out the rental experience

Jeff W 
Rating:
5.0

The only issue we had was the cab and the 26 foot truck melt like marijuana and there was evidence of marijuana use in one of the spaces at the dashboard. There were butts or whatever they’re called.

Donna S 
Rating:
5.0

Everything was perfect

Nataly S 
Rating:
5.0

Customer did not leave a comment.

claude l 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

Jeffery L 
Rating:
5.0

Customer did not leave a comment.

Ronald D 
Rating:
5.0

Customer did not leave a comment.

Chester S 
Rating:
5.0

Customer did not leave a comment.

Alan G 
Rating:
4.0

Customer did not leave a comment.

GLENTON G 
Rating:
5.0

Customer did not leave a comment.

Charles G 
Rating:
4.0

Thank you!!

Brian A 
Rating:
4.0

Customer did not leave a comment.

Beverly M 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Truck was ready and clean. Easy check out and in.

ANDREW C 
Rating:
3.0

Truck had alot of trash in cab of truck.

Ginger E 
Rating:
5.0

Customer did not leave a comment.

Janet W 
Rating:
4.0

Prompt service. Knowledgeable

David B 
Rating:
5.0

Very easy process for pickup and return!

John C 
Rating:
5.0

Customer did not leave a comment.

Barbara H 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Great experience overall!

Scot S 
Rating:
4.0

Customer did not leave a comment.

Joseph M 
Rating:
3.0

1 - Inspect and maintain your vehicles 2 - when a customer calls with a complaint take the initiative to follow up 3 - refund me my money paid for the rental for the hassle and inconvenience 4 - have the rust stain removed from my driveway

John M 
Rating:
4.0

Friendlier attendants

Alvaro A 
Rating:
4.0

Nothing, very easy drop off. Good experience.

DARREN K 
Rating:
3.0

Customer did not leave a comment.

Lynne W 
Rating:
5.0

it was a quick pick up and we appreciate that.

Maureen E 
Rating:
5.0

Very efficient and very courteous staff

Walter H 
Rating:
3.0

Customer did not leave a comment.

SHANNON S 
Rating:
5.0

Customer did not leave a comment.

Hope B 
Rating:
3.0

Better communication for drop off service.

Mark B 
Rating:
3.0

Customer did not leave a comment.

Tracy K 
Rating:
1.0

Customer did not leave a comment.

MERCEDES G 
Rating:
3.0

I replaced the gas and u charged me $20 anyway. Wtf

Tina T 
Rating:
2.0

Train rep to be less rude and care for equipment.

Paul C 
Rating:
5.0

Customer did not leave a comment.

LAURA C 
Rating:
4.0

Customer did not leave a comment.

Shannon C 
Rating:
5.0

Customer did not leave a comment.

Ty M 
Rating:
5.0

Everything was excellent

Brian S 
Rating:
2.0

The gentleman at the counter is very brash and dismissive. I thought that maybe he was having a bad day and I tried to be sympathetic despite his dismissive attitude. Turns out that is just who he is as I had to call to extend my rental and again - same demeanor. He needs an in depth lesson in both customer service and common decency.

Jennifer T 
Rating:
5.0

The manager was very efficient!

DAVID K 
No reviews have been submitted for this location.
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