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Debra D
Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at this location was awful. I called him to ask about hours. He gave me a one line answer. I got there didn’t say a word he just pointed out back I drove around back. He didn’t say a word. He just took it off my truck and walked away. Very very rude. Very inconsiderate and me being in the customer service business for 33 years. This place sucks
Joseph GDavid is always professional and helpful and we love renting from him. He makes it very easy for us!
Kory GSuper easy and great pricing.
Vince MCab smelled like smoke.
Greg TGreat experience. The only issue was driving the trailer before there was any cargo. I was really worried it was going to be a tough trip. A couple hundred pounds and it was smooth riding. Thanks again!
Richard CThank you for working with me on the drop off. You unhooked my trailer and that was all that was needed to be on my way. Thank you again!
MARK KHave lights behind building for dropping off vehicles.
Tyler PThe drop off place was way better than the pick up. He allowed me to drop off the car trailer so it would be easier to unload the truck. He was very helpful
felix sAbsolutely horrible!! Had terrible service and will be complaining to corporate today!!
Brandon MThe gentleman working in Safe Ship was not very helpful or friendly.
Michael DGood job!
Patrick RFast service, easy in and out! Easy return,
Matthew BEasy drop off. Office was normal and all parking out behind plaza.
JACOB MNothing, he was helpful, I don't do well with backing in the trailer (reversing) and he did it for me with no hesitation. Did it quite well too
SHELLIAN SThanks for allowing me to comment, this is my opinion, you should have more than one guy in the store, customers are standing in line and getting impatient due to the lack of staff. Don’t take it as the gentleman is slacking, he’s working as fast as he could, please get him some help.
Larry JNever Never rent again They told me that I could pick the vehicle up at that location that they don’t happen I had to drive 19 miles away to pick up the vehicle and I had pick the vehicle up there and never happened. They need to revamp.
james sThe truck is in need of maintenance.
Willette NGreat experience, the gentlemen was vary professional
CHRISTOPHERJAMES DOur reservation had issues. The guy seemed short with answers. He still did help us fix the issues but he didn't have the blankets we needed so I had to call around because the online reservation didn't save the 2 orders of dozen blankets or my insurance.
Malik GThe man was very unhappy never smiled and made me climb under the car front and back to take off the chains. HE SAID I WAS RESPONSable !NOT A PLACE FOR A WOMEN!! Then he wanted me to park it and back it in the the spot!! I told him NO I can't back it up Tell him to be more personable to customers and SMILE!! He did not want to be there
PAMELA AThe price is absolutely absurd.
Nicholas GEasy drop off behind the building with a key box. Didn’t have contact with the inside employees. I would get an email the next day confirming the truck drop off so they work quick on their trucks.
KEVIN RGentleman who ran the store was very grouchy.
MICHAEL CTrailer rental went well with absolutely no issues other than a brake light out. Would use u haul again.
William GParking is TIGHT and in my case someone had carelessly left a pull-behind trailer in the path of my 20' truck, which was sandwiched between two other 20' trucks with just enough space to open the driver's side door. Getting out was like parallel parking in Brooklyn. Also, it would be nice if there was at least some sort of overhang at the box to get the keys, or anywhere for customers to shelter/wait out of the sun/rain after hours. Provide WiFi in the back lot since cell service is awful in that area and using the app is quite slow/painful. Returning the truck during business hours was a dream compared to using the app.
ANDREW BAlways an easy process at this location
walter mEvery thing was Excellent as always. This was my 3rd rental. And Every thing was Great. My Leasing Agent ( Dave )was very Pleasant as Always . I would Highly Recommend this Location for all your U - Haul Rental Needs.
Mark WSomeone smoked a cigar and the butt was in ash try gross
Robert ESmooth process. Thank you.
Desiree FThere was bugs in the seat, under the seat, in the door they was everywhere I didn’t notice until I got to where I was going, had to got someone else to drop the truck off.
Anthony FOutstanding worker @ Front desk. I can't remember his Name, But very knowledgeable and informative at what Equipment Available. And very reasonable prices 👍 👌 🙄 😀 👏
Mark WEmployees were rude
COLTON BDon't release equipment to paying customers that is defective. (axle/spring - crooked/spring broken). We had to drive a distance to exchange trailer for a fit trailer which was not good to have to do when we were supposed to be loading/packing.
Kerry WGreat job. Quick and efficient though out the rental experience
Jeff WThe only issue we had was the cab and the 26 foot truck melt like marijuana and there was evidence of marijuana use in one of the spaces at the dashboard. There were butts or whatever they’re called.
Donna SEverything was perfect
Nataly SThank you!!
Brian ATruck was ready and clean. Easy check out and in.
ANDREW CTruck had alot of trash in cab of truck.
Ginger EPrompt service. Knowledgeable
David BVery easy process for pickup and return!
John CGreat experience overall!
Scot S1 - Inspect and maintain your vehicles 2 - when a customer calls with a complaint take the initiative to follow up 3 - refund me my money paid for the rental for the hassle and inconvenience 4 - have the rust stain removed from my driveway
John MFriendlier attendants
Alvaro ANothing, very easy drop off. Good experience.
DARREN Kit was a quick pick up and we appreciate that.
Maureen E