Customer Reviews for SB Rentals
(U-Haul Neighborhood Dealer)

566 reviews

525 Buggy Cir Ste 1   Carbondale, CO 81623

(970) 945-9746

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 945-9746

525 Buggy Cir Ste 1
Carbondale, CO 81623

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Seth was very nice, answered all my questions & found me a great vehicle to drive cross country.

Johanna P. 
Rating:
5.0

Customer did not leave a comment.

CAMERON DANIEL E. 
Rating:
3.0

No one there never answers phone

Tom S. 
Rating:
3.0

Truck was dirty on outside. Agent didn't do walk around to make sure you where aware of any damage that was previously made. Other was agent was nice.

WILLIAM W. 
Rating:
5.0

Seth does a great job...pleasant and thorough.

ROSS Z. 
Rating:
5.0

Seth was so very helpful as I am first time Uhaul driver I was put at ease with his kindness

RAE C. 
Rating:
5.0

good people

ROGER O. 
Rating:
3.0

The truck was super old and loud as can be. Pickup was ok. I don't know why I was required to drive to a location much further from my home in comparison to the location only about 5 minutes from my house. In the winter, it would be nice to add a scraper as everything was iced over. The app is also has some major issues. Not impressed with it.

Abraham K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Seth was so great! We were a bit confused and overwhelmed as we tried to determine exactly what we needed to pick up a piano. He was knowledgeable, friendly and very helpful. Patience and a problem solving are huge attributes in customer service and he was wonderful. Our experience was very positive and we would not hesitate to recommend this rental location and U-Haul to friends and family in the future.

MICHAEL T. 
Rating:
5.0

Dude running this rental spot was awesome!!! Answered all my questions, explained everything like he actually cared about about our big move that we were making. Highly recommend uhaul Carbondale!!!

KELLY R. 
Rating:
3.0

check the tires before you rent. They sucked and UHAUL charged me a full day 170.00 for return charges. I filled the gas tank, left it cleaner than I got it, and put a new tire on it. no discounts for my effort, left it with a tank full of gas, and the broken tank line was not noted. SO.. buyer, beware!

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS S. 
Rating:
5.0

The Customer service guy was friendly and helpful, great experience

Matthew K. 
Rating:
5.0

Seth is the man! Excellent service -- helpful & very friendly. Best rental experience ever

JOHN T. 
Rating:
5.0

Seth was excellent from start to finish. His attention to detail and customer service were impeccable and the main reason i will return to Uhaul as a customer.

JUSTIN A. 
Rating:
3.0

Customer did not leave a comment.

LOUIS L. 
Rating:
5.0

Great service. The pick up was ready when I arrived. It drove great and was the perfect tool for the job. I will rent again.

MARK M. 
Rating:
2.0

I bought boxes from uhaul, I returned boxes to uhaul. $50 BS charge Millage charge of 30.6 miles. Fun fact the distance from snowmass to carbondale is 30.6 miles BS charge. I should of driven over independence pass at 1 am to stay within the millage guidelines. Sincerely Doug Gandy 817 818 9846

DOUGLAS G. 
Rating:
5.0

People complain about Uhaul all the time. Frankly, it's quite scary, because you never know what you're going to get, and get charged. Which is tough! Considering you're on a schedule. Buggy Circle is amazing. I have been there 2x and give it an 11 out of 10. Thanx!

Ted P. 
Rating:
5.0

Very easy and flexible

MATTHEW V. 
Rating:
5.0

The Customer care representative was Friendly and professional, great guy

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
2.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Allow a viewpoint to network where to find equipment nearby. Looking for the right rig for your move at a nearby uhaul. & Not the Denver hub, waiting for a call.

LAIRD W. 
Rating:
1.0

Although the website stated they were open 10:00-4:00, NO person was ever present. NO one ever answered the phone. Only a recorded message. I went there multiple times during the day to check. All I found were other, very angry customers! This sight doesn't even deserve one star. I give it a -5 star rating

ALTHEA B. 
Rating:
4.0

Customer did not leave a comment.

HARRY S. 
Rating:
3.0

Horrible experience with getting to pickup. Received email saying truck would be available in Glenwood, not where I reserved, I responded asking if we could pick up earlier- no response. Next message from Uhaul said that rental was being cancelled. What? Called the number and after much attitude was redirected to this location, another 20 miles away. Location was fine, just the process is junk.

GREGORYFREDERICK T. 
Rating:
4.0

Customer did not leave a comment.

Peter D. 
Rating:
3.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Seth is a conscientious, accommodating professional. He went above and beyond to help me with short notice. I owe the success of my move to him. Thanks, Seth!

CARRIE A. 
Rating:
5.0

Customer did not leave a comment.

Jack O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Carbondale is a small town, so I wasn't surprised by the condition of the location. You can't expect a nice facility in such a small town. But the employee, while very busy, was professional and efficient.

Jill R. 
Rating:
5.0

Seth was very accommodating and made the rental experience seemless.

ROBERT S. 
Rating:
3.0

The drop off as at a lot with no one present. We contacted the owner/manager by phone and just left the U-Haul trailer in the lot. We had to contact the owner/manager and let him know that we dropped off the trailer and then requested that he file the appropriate return drop off notification with U-Haul so that, we would have confirmation of our abiding by the terms of the rental contract. This process was a little bit unusual but, it worked just fine.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Excellent service -- helpful & friendly with a pick-up during a pouring rain storm.

Scott M. 
Rating:
3.0

The operation is not quite at the listed street address. Signs to where the business is would be helpful.

SUSAN D. 
Rating:
5.0

Thank you

Dan W. 
Rating:
5.0

Customer did not leave a comment.

abi S. 
Rating:
5.0

Customer did not leave a comment.

JAYDE Y. 
Rating:
5.0

Great service. Available immediately. Lots of room. Very friendly and helpful!

Christopher T. 
Rating:
1.0

Had to drive 6 hours to pick up a trailer. Ridiculous. Added an entire day to my move

PASCUAL F. 
Rating:
3.0

Great customer service! The guy who helped me check in was excellent, very professional, kind, and knowledgeable! i do wish he had a real office to work out of though. Looks hot in the summertime to be in a tiny shed.

Linnea C. 
Rating:
5.0

Customer did not leave a comment.

ANDRIJA P. 
Rating:
5.0

Customer did not leave a comment.

andy P. 
Rating:
5.0

Seth, the gentleman who rented us the truck was superb. Friendly, professional and efficient. Thank you -

MICHAEL K. 
Rating:
5.0

Seth is really good. Super helpful

Tim O. 
Rating:
4.0

Customer did not leave a comment.

CHRIS P. 
Rating:
4.0

Customer did not leave a comment.

Sherron A. 
Rating:
4.0

Customer did not leave a comment.

ADLEY B. 
Rating:
1.0

There was ample confusion about drop-off. A representative told me via phone that I had to be there at 10 am despite wanting to drop off earlier (and suggesting that they opened only at 10am). No one was there at 10am to help through the process.

CHRISTIAN T. 
Rating:
1.0

There was ample confusion about drop-off. A representative told me via phone that I had to be there at 10 am despite wanting to drop off earlier (and suggesting that they opened only at 10am). No one was there at 10am to help through the process.

CHRISTIAN T. 
Rating:
2.0

There was no one there to assist me.😣😣😣😣😣

Francis A. 
Rating:
5.0

Customer did not leave a comment.

Tommie W. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Cullen R. 
Rating:
5.0

Seth was terrific! Everything was great. Thanks for helping me with my move.

Wolfe-Erich S. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Thanks Seth!

James G. 
Rating:
5.0

great management at both ends of Uhaul service.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

The attendant in this location gave us excellent service and went out of his way to help us with the equipment. Please recognize him.

GREGORYB N. 
Rating:
5.0

Easy drop-off, very convenient to my location!

JEFFREY B. 
Rating:
2.0

We were charged for a “heavy decal scratch” when I hadn't damaged the truck in any way or scraped against anything

Renee T. 
Rating:
5.0

Excellent Customer Service

Robert A. 
Rating:
5.0

Enforce returning trucks with full tank of gas. Seth was very good to work with. Truck was clean and ready on time.

James G. 
Rating:
5.0

Customer did not leave a comment.

Brooke H. 
Rating:
5.0

Dillon and Seth are amazing. The service was incredible, quick, and friendly. Very impressed!

JOSEPH ANTON D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Veronica L. 
Rating:
5.0

Customer did not leave a comment.

EDWIN C. 
Rating:
5.0

Nothing. The experience was great.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Terri K. 
Rating:
5.0

Customer did not leave a comment.

ALISON T. 
Rating:
4.0

Lot attendant was courteous and prompt

ROBERT J. 
Rating:
4.0

Customer did not leave a comment.

DAVE T. 
Rating:
1.0

For real? I was charged double for helping you guys not have to rotate your vehicles. I had much much rather returned the truck in grand junction but the employee in the Carbondale location insisted I bring it back. I was charged 91 extra miles.

Holly R. 
Rating:
5.0

Seth was great! This was a very easy rental - called snd made a reservation, came in and all was in order. Seth is very professional and nice to work with. Thank you!

ROGER A. 
Rating:
4.0

Customer did not leave a comment.

james O. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

This location is always great and has taken great care of me every time I need a uhaul in the valley

DEVIN K. 
Rating:
5.0

Good experience!

JEFFERY K. 
Rating:
5.0

Seth was great! Service was quick and freiendly

COTTON K. 
Rating:
5.0

Great experience! Staff was extremely helpful and very patient as it took me a few tries to back the trailer into the correct position. I would recommend this location!

katheryne F. 
Rating:
5.0

Seth!

Dillon H. 
Rating:
5.0

Guy is great in the shed. Always smiles and is helpful.

Rob H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

Doug P. 
Rating:
5.0

Nothing really. I've rented U-Haul trailers a number of times over the last few years and my experience has always been very good. I particularly like the online access for easy rental with your phone

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Jack O. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
No reviews have been submitted for this location.

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