Customer Reviews for Smart Phone Additions
(U-Haul Neighborhood Dealer)

98 reviews

4900 Millenia Blvd Ste B   Orlando, FL 32839

(407) 355-0882

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(407) 355-0882

4900 Millenia Blvd Ste B
Orlando, FL 32839

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 8 am–12 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Sarita O 
Rating:
4.0

Customer did not leave a comment.

Jose D 
Rating:
5.0

Do not use the movers I used they ruined the flooring and refused to even respond to my concern. Now I am having to pay for this damage. I should have just moved the furniture myself because it’s costing me twice and they are supposed to be LLC.

Jossie a 
Rating:
1.0

A POLICE STOPPED ME BECAUSE THE SIGNAL LIGHTS DON'T WORK AND NEITHER THE STOP LIGHTS

Benjamin P 
Rating:
5.0

Customer did not leave a comment.

Frederick L 
Rating:
5.0

Customer did not leave a comment.

Yvonne W 
Rating:
5.0

Mr Amine was very nice and helpful thank you for your kindness

Mounir M 
Rating:
2.0

The store was a mess, unorganized, and overcrowded. It was difficult just to get to the front desk.

Karen N 
Rating:
5.0

Customer did not leave a comment.

Sean T 
Rating:
5.0

Customer did not leave a comment.

Aziz S 
Rating:
5.0

Good experience

Namrata S 
Rating:
5.0

Customer did not leave a comment.

Muhammad I 
Rating:
5.0

He went above and beyond thank you so much for helping out.

BETSY S 
Rating:
5.0

Customer did not leave a comment.

Amanda S 
Rating:
5.0

excelente servicio, los mejores 100%

Karla R 
Rating:
5.0

Customer did not leave a comment.

Adrian R 
Rating:
5.0

Customer did not leave a comment.

SORAYA P 
Rating:
4.0

Better signage on the store front, or possibly adjust Google Maps and Google My Business to include better images and information. Friendly and efficient staff. All good.

James G 
Rating:
3.0

Customer did not leave a comment.

Tony A 
Rating:
5.0

Great job

ROBERT S 
Rating:
4.0

The service at the premises and the vehicle is fine, normal... the only thing they do not inform clearly are all the charges they are going to make and they do not explain either in the app or the person who rents you that the hours after office hours count as overtime and they charge it even though one does not exceed the contracted time, it is in very bad taste that they do not inform it

Daniela E 
Rating:
5.0

Customer did not leave a comment.

Carla A 
Rating:
4.0

Location wise, my experience was excellent from the employee I talked with to the maintenance of my truck. On the technology side of things, the truck pick up process was a disaster on the uhaul website. The description of where my truck number was bottom left and when I didn't think to look elsewhere and couldn't find it bottom left, I contacted customer support as prompted to in the truck pick up process page. Bad idea. Once I did that, the site registered that my truck pickup was complete and I couldn't return to any page to argue that it wasn't complete. I contacted customer support again who told me to call a number, that took 12 minutes. I was able to eventually get help from an in person employee but I didn't even know they were there as I figured they were closed for memorial Day. Overall, the in app truck pickup process was very stressful and took 45 minutes to figure out.

Steven G 
Rating:
5.0

Very quick and efficient!!

Whisly L 
Rating:
4.0

Biggest problem with this location is that they don't open until 10 a.m.

William G 
Rating:
5.0

Customer did not leave a comment.

Javier G 
Rating:
2.0

Location was super hard to find, almost left but fecided to ask at another spot (phone fixing place) turns out it was there, the issue is it was impossible to find, not even 1 sign that said uhaul.

Marco P 
Rating:
5.0

Good truck and service

Olivares L 
Rating:
5.0

I had an issue getting the code to unlock the van. Very difficult to get help. The app was useless once the screen moved from checkin. Eventually, I got help via chat (not the one in the checkin app, it didn’t work). The chat person was helpful. I later got a text: THATS NOT HOW SELF CHECK IN WORKS YOU MUST GO THROUGH THE STEP ONLINE TO VERIFY YOURSELF Do not reply, to edit your order or send another message visit…. Not professional and aggravated situation. Everything was fine other than needing help which made the overall experience frustrating.

Jody F 
Rating:
3.0

There was oil in the bed of trailer which I had to clean after it leaked on my garage floor. Fortunately I was moving boxes of tile so I could place those on the dirty floor and place mattresses on top of boxes so they weren’t ruined. I also wasn’t told store closed the day of return and what to do with trailer on return. Have to make two trips in order to return wire harness.

Lenny L 
Rating:
4.0

Customer did not leave a comment.

ana l 
Rating:
5.0

Customer did not leave a comment.

Wayne T 
Rating:
5.0

Customer did not leave a comment.

Marcelino M 
Rating:
5.0

The Customer Service was Great very polite and friendly, 5 star

Alejandra S 
Rating:
5.0

Muy buen servicio y atención

jorge m 
Rating:
1.0

The Location was Fraudulent and charged me for 2 days when I returned it same day. I also was charged 2 times for insurance. I would to have a refund for those charges.

Xavier E 
Rating:
5.0

Customer did not leave a comment.

Carlos M 
Rating:
4.0

Customer did not leave a comment.

LUIS C 
Rating:
1.0

I got charged a cleaning fee of $25 and the U-Haul was cleaned!I got pictures I took & the time of the drop off was wrong as well.I would never pick this location again.

mark p 
Rating:
4.0

The only concern , the method of payment , debit cards should be fine. Not everyone has a credit card . I was unfortunate because I left mind at home by accident.

veran j 
Rating:
1.0

Some fees were charged that were not mentioned at the time of hiring

leonardo s 
Rating:
5.0

Customer did not leave a comment.

Amira B 
Rating:
1.0

Very bad service, they charged me miles that I did not use, endless surcharges, they charged me 2 times different estimates

xavier s 
Rating:
5.0

The guy running the truck depot was great. Very friendly and helpful. I didn't like all the add on fees but everything else was fantastic.

Douglas C 
Rating:
5.0

Customer did not leave a comment.

ZORAIDA R 
Rating:
5.0

The outside of the building needs a UHaul sign. I thought it was a phone repair place. Aziz was very helpful!

Theresa S 
Rating:
5.0

The person answer all my question, can be a trustworthy location.

Arnaldo G 
Rating:
5.0

Second rental for a long distance move from Orlando to Virginia. Great customer service at the Millenia Blvd. location on both occasions. Equipment in good working order in all respects. Highly recommend this location for your U-Haul needs.

Amy S 
Rating:
5.0

One of the wheels on the dolly that I rented was broken in half. Was not operable at all, which made my move harder.

Shameria W 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
1.0

It was really difficult to find the office. There was no sign. The car was dirty. The reps on the phone told me the keys would be in the back. Which was not true. The Uhaul office has no signage indicating its the Uhaul office.

Karim H 
Rating:
5.0

Customer did not leave a comment.

Ivelisse M 
Rating:
5.0

Customer did not leave a comment.

Jose R 
Rating:
4.0

Customer did not leave a comment.

Nathan B 
Rating:
5.0

Customer did not leave a comment.

Shauna O 
Rating:
2.0

Drop box location was not clearly marked for anfter hours pickup. Otherwise, ample parking and helpful staff when I did find it.

Charles F 
Rating:
4.0

Keep doing well

Clauber L 
Rating:
3.0

Customer did not leave a comment.

Israel S 
Rating:
3.0

Customer did not leave a comment.

Sanea F 
Rating:
5.0

Customer did not leave a comment.

Maja B 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Helpful staff, good experience all around. Will use this location in the future and recommend it to others.

Stuart S 
Rating:
5.0

Customer did not leave a comment.

Donald A 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Mike is outstanding! Always nice, fast, and efficient. Great staff and very accommodating

Leah G 
Rating:
5.0

Customer did not leave a comment.

anselmo v 
Rating:
5.0

Customer did not leave a comment.

menletin f 
Rating:
4.0

Customer did not leave a comment.

Edmard J 
Rating:
5.0

Customer did not leave a comment.

ANDREW R 
Rating:
4.0

The truck was okay but every time I stopped, the truck as pulling to one side; needs alignment. Other than that it was fine. I want to let you know, the agent, Amid, had a very good customer service. When I got there, a few minutes later another client got there also, complaining about an issue with the truck. She was very rude but Amid did a good job putting the situation under control. Thank you !

Liliana R 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Customer did not leave a comment.

Mariana i 
Rating:
5.0

Customer did not leave a comment.

Jose F 
Rating:
5.0

Customer did not leave a comment.

Jose M 
Rating:
5.0

Customer did not leave a comment.

Abimelec R 
Rating:
5.0

Customer did not leave a comment.

Jonathan T 
Rating:
5.0

The gentleman who helped me set up my order very friendly and made it very easy to start my move. You can't beat the affordability and the 24 hours to complete my move.

Carlos R 
Rating:
5.0

Customer did not leave a comment.

Edgar R 
Rating:
5.0

Customer did not leave a comment.

Jnay P 
Rating:
5.0

Just continue doing what you're doing

MARTEL S 
Rating:
5.0

Customer did not leave a comment.

Ashley A 
Rating:
5.0

Customer did not leave a comment.

jose c 
Rating:
2.0

Customer did not leave a comment.

Pedro B 
Rating:
5.0

Easy process!

Delilah H 
Rating:
5.0

Customer did not leave a comment.

Myrie Z 
Rating:
5.0

Customer did not leave a comment.

Nicole R 
Rating:
3.0

To find truck was not hard but to find place where to pick up the keys was almost impossible. Thanks to guy for the comment in google which give the idea where to look. No visible signs of U-Haul location. Truck was not ready. I ordered a furniture dolly, they didn’t have one. The guy wasn’t able to find my reservation, so it took another 15 minutes to figure out what and where. Overal it Took me a bunch of time to pick up the truck without equipment I ordered. Interior of the truck was usual, the only thing I really didn’t like is all cup holders was in such mess, spills of liquid unknown origin

Yurii L 
Rating:
2.0

I needed to move a large sectional across town. I paid for a 24 hour rental and picked it up at 5:45pm prior to closing to have it for the next day. They were having a shortage of trucks and the operator gave me a larger truck than what I needed and asked me if I could have the truck back by 10:30am the next day. I signed a waiver that the truck was clean and good working order, when I opened the truck the next morning to load the truck, there was broken glass and a lot of debris inside the truck. It also only came with a quarter tank of gas, which I had to fill up when leaving the site then night before. Upon returning the truck at 10:35 am, I showed the pictures of the dirt inside the cab, the cup holders, and the back of the truck after sweeping the glass and a large pile of dirt with other debris (wrappers, screws, glass, leaves, and dirt). I asked for some sort of discount for getting the 24hr rental back so early and the excessive dirt. The guy said that he would ask his manager and within minutes of leaving I got the SMS on my phone of the full charges. No discount, no thank you, just get the rental back early so I can rent it out to the next person.

James R 
Rating:
5.0

Customer did not leave a comment.

SEQOUYA S 
Rating:
5.0

Customer did not leave a comment.

Sean E 
Rating:
5.0

Customer did not leave a comment.

andres m 
Rating:
5.0

Red light was on , hard to start over where I had to pump the pedal to have it turn over. Everything else was fine minus the issue of trying to turn it over

DESIREE W 
Rating:
5.0

Customer did not leave a comment.

NELLY T 
Rating:
5.0

Very friendly very attendant to my needs, it was a pleasant experience. Hector

Hector V 
Rating:
5.0

Good Cervices

Ana M 
Rating:
5.0

I was charged three times for the rental, no idea why. Unacceptable. The store was closed upon my return to turn the truck back in and the store wasn’t open on time when I initially arrived.

Arianna S 
Rating:
4.0

Don't steal from your customers. You charged for fuel that had already placed. Vehicle was driven 21 miles and was filled with 3 gallons of fuel. Left with more than I picked it up.with and toy still charged for fuel.

Alejandro M 
Rating:
5.0

This location was small but perfect!! The guys were awesome and very professional. The process was smooth and fast. They were very kind. Even went back to buy more boxes and supplies:-) This location is my new favorite!!!

Ericka S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top