Unprofessional behaviour. The manager who is responsible for the equipment rental was not in the store. There was only one employee and he was too busy to discuss the rental. I had to wait an hour to pick up the truck and an hour to drop it off. They didn't give us a contract to sign and didn't provide a receipt when the truck was dropped off. They didn't provide details on how much fuel would cost. At the end, they didn't provide anything and told me to go home and they will call me in the morning. The manager called me a week later and told me that I dropped off the truck past the time (even though I dropped it off well before then). Next time, please have more employees. People come there to be moving things the day of; all the storage reservation times and move out times get messed up if I have to wait over an hour to even pick up the truck.Gnanaganeshan T.
Customer Reviews for Stinson Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.IVANKOVIC S.
Attendant was rude. Truck was full of garbage. Price for file was exorbitant. Will never rent from UHaul again.Matt S.
Customer did not leave a comment.Grzegorz K.
This is a great location if you cannot make it to a main location. The workers/owner of the gas station made sure I had what I needed but you cannot get any additional items to help with the move (i.e. blankets, other moving stuff that I can't think of, etc.).Keisha G.
Picked up rental at this location and compared to the Coventry location it was a pleasant experience. Unlike Coventry where you are made to wait up tp 1hr until the one employee on duty gets thru the 15-20 people that have prearranged pickup. The 1 person had me setup and out the door in less than 20 min including inspection of truck. To bad they don't have a wider selection of trucks, Would definitely use the again if they had more inventory available.George B.
You sent us a 26 ft when we ordered a 20 ft, it was way more difficult to drive, & it didn't come with the dolly & cart we ordered with it. also, when i ordered it online it said we would have over 200 miles, but when we dropped it off we apparently went over the cap of 170 miles so we had to pay extra.KayLee P.
I loved the friendly and courteous service.JOE A.
The location was not the next closest to our home from our requested location. It was farther away! Also I ordered blankets and I had to go pick them up from another location (closer, and had 26 foot trucks) which put a big kink in our schedule. Additionally, because the location was farther, we paid more for mileage. When we called to complain they said they were putting in a request to return the mileage; however, our overall experience was so bad him that hardly feels like enough. At this point we'll just never use uhaul again.Stephane P.
Customer did not leave a comment.MIKE R.
I would NEVER recommend your company to anyone. Very terrible experience. I had 2 family members help and they too were unimpressed. I was given a location to drop off in Gloucester on Cryille Road. I had a family member go into the gas station. We were told to not drop it off at this location but to go to Coventry instead. The gas attendant was locking up. We figure he didn't want to process our drop off. Even though Uhaul trucks where in the back lot! and there was a drop off box for the key and contract. We dropped it off there as per our instructions on the contract. The gas attendant was exceptionally rude! WowWendy B.
Have the bigger trucks parked so that they are a little easier to get outShawn M.
The person working at the counter did not know what they were doing and it took much longer than it should of.MARC L.
Customer did not leave a comment.CHRIS V.
Customer did not leave a comment.jean H.
Not well trained had to do most of the sign off myselfMarcel G.
Very grumpy gas station owner claimed he was no longer affiliated with U-haul, did not want me to drop off the trailer, did not have requested dolly and blankets, did not know how to hook up trailer, did not know how to navigate u-haul website (I had to help him).Ian M.
The truck had items left in from the previous rental, the duration of rent time was not accurate upon arrival and had to be reduced.Meredith T.
Customer did not leave a comment.Sissi-Ariela H.
The man at the counter was confused, he made me redo the steps I had already done on the my online account because he didn't understand that it was an online reservation. He kept helping other people instead of us when we arrived first, and another man who did not appear to work there kept standing loitering around and talking to us and the employee. If I had been aware the location was not a uhaul depot but a gas station with a single uhaul van I would not have had my order hereJen S.
The van was filthy inside. Everything inside was broken. There was a half full bottle of coke on the door. The windshield was cracked. Someone had smoked in it.Elizabeth P.
The service was excellent with very helpful information from the staff. The only down side is the location does not look like an approachable place to rent vehicles.Andrea C.
Customer did not leave a comment.Eric D.
Our original truck was not at the location we booked it at on Industrial road. The gentleman there was NOT HELPFUL AT ALL and it was extremely frustrating he very casual said it would be there 4 hours later and we should come back and there was nothing he could or would do to help us. However, after about 15 minutes on the phone with UHAUL, the guy that helped me was efficient and the staff at the new location were much better. However, I would probably not use uhaul again because of this experience unless we get a at least partial refund on this order. I do not trust that the truck we order will be at the location at the time we ordered it for which is essentially your whole business . Because of this we were delayed over an hour.Ashley C.
Customer did not leave a comment.John M.
The man seemed to have no clear idea of what to do, saying that the paper I gave him was not a contract, and would not give me any paperwork to prove that I had, in fact, given him the behicle and the keys to same. I still do not have a receipt, and am worried the contract did not get finalized.Kristin M.
100% wonderfulYvon B.
Quick and accurate. The total was as expected.stephen P.
The pickup time was not guaranteed as indicated in the confirmation email/order page. The truck was over an hour late...Manas B.
Customer did not leave a comment.Nicole C.
When I ordered online I opted out of the insurance but the employee made me pay it.Stephanie G.
That was a very good experience to use your services. I appreciate that. Thanks very muchMAHMOUD A.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.PHILIP B.
I had to clean all the snow off the mibi cargo van took me 30 mins i ask the person in charge why arent the rentals clean and ready and he replied that is a gas station ???????why do tbey rent uhaul then???paula R.
the person in charge didn't want to accept the truck delivery, claiming that he has no space, but the whole parking lot was half empty. I don't know how you make a contract with such service providers. He arrogantly asking me to offload the doilley from the truck while he was putting his hands in his pockets. Communications, customer service is ZERO. An experience from hell with your services. The logistical chain effect triggered by your incompetence caused pain and struggles for me and my family with serious financial, economic, emotional and legal ramificaitons.Raja H.
Very rude people. Overall had a terrible experience.Jesse R.
Customer did not leave a comment.Thomas H.
The wraps we ordered were located in a storage area in a heap. This surprised me because I was advised last October when I rented a U-Haul to go to Ontario that if I did not fold the wraps that I would be charged a fee for not doing so...I folded them before returning them, for sure!sandra M.
Customer did not leave a comment.ian M.
Excellent service and friendlyMitch L.
Nothing. Keep up the good work.annie G.
I was told to take the truck to this location via a text from U-Haul. However, the drop off location was not expecting the truck and did not have a space available for it. We were able to resolve this issue, but the company's inter-location communication could have been better.Alex B.
Customer did not leave a comment.james S.
Customer did not leave a comment.kim R.
Customer did not leave a comment.HyeKyung L.
They can not speak English! I was told to come back that the owner was sleeping and he would be back in an hour, I was not given my deposit until next day!!! Always a run around, not organised, extremely disappointed & not satisfied!ANGELA L.
Customer did not leave a comment.Brittany W.
Poor signage. Truck yard crowded with non u Haul vehicles. Difficult to navigate.patrica W.
Customer did not leave a comment.peter H.
Customer did not leave a comment.Alanna L.
Improve communication betweem customer and rental agents Notify customer of non availabilitymichel L.
Would never recommend to anyone! Never had a hassle moving with your trucks b 4. Was refused to drop off Gatineau after all this not counting my way home. Re: U-Haul Contract 20764627 chrissy tessier Thu 2016-08-04 7:07 AM Sent Items To: email@example.com; Evernote do not agree. hectic move. place had NO MATERIALS selected before check in. took me 30 min 2 get out due to u haul trailer behind truck. pick up where taken with km's and under 1/4 tank upon leaving. had 4 ppl moving no straps doilies or blankets my $3000 dresser mirror was broken and $1000 lazy boy gone due to no materials. was told 6 pm was fine for drop off had truck back 2.1/4 hrs late due to strainfull moving. bylaw came at 1130 and prevented us from moving due to not leaving in time and no materials which made it harder to move 2 places. was planning 2 have. both places done by 11 to be out by am. didn't get to my new house until 430 the next day and 4 ppl including myself (with a medical hernia) unloaded truck in less than 4 hrs. Unacceptable. guy at uhaul claimed it was ok 6 pm. hope there no nsf fees either. most stressfull move ever. can provide statements and pics if neededChristianne T.
When we picked up the truck at this location, the guy made us wait for 10 minutes to begin with. then he argued with me about someone else being able to drive the truck with a valid driver's licence. He didn't perform an inspection on the truck and there was garbage both inside the cab and bed of truck. there was also graffiti on the truck as well. there was also no gas in the truck and we had to fill it up ourselves. I would not recommend this location to future customers and as a result of this, I will not be renting from U-Haul after this move is complete.melissa P.
Absolutely love this place. Truck filth was more messy than dirty and the staff is wonderful to deal with. I'll recommend him and will get my gas from him from now on. Love your trucks too. Dependably is VITAL at these times of moving houses to HOMES. Love you guys to Bits -Dan-0DAN S.
Best serviceTHOMAS E.
Customer did not leave a comment.Stacy G.
Website was down and it took 45 minutes to get the truck. Employee at Stinson Fuels had to serve other customers before trying to help. Also, preferred location was changed without any notice being given and there was no call to let me know where and when I'd be picking up the truck. Natalie at the Ottawa regional office helped solved the problem in a very professional manner. Horrible experience other than speaking with Natalie.Brent P.
Customer service was awful! Reservation was lost, then told our truck was given away to someone else. After an hour finally given a truck after much argument and three phone calls to customer service and it was dirty and the back was full of garbage abs pallets. Awful experience.Markian K.
Customer did not leave a comment.JONATHAN C.
Absolutely appalling service. This dealer is terrible the truck was filthy dirty with broken glass in the cube. The agent refused to clean it and told us to just go not to worry about. We ended up cleaning it terrible terrible serviceLYNN S.
Customer did not leave a comment.Simon N.
Customer did not leave a comment.MICHEAL D.
Customer did not leave a comment.KHAI V.
has far as I know I had a very good experience overall no fuss no must I was very happy with the rates thank you ClaudeCLAUDE B.
Customer did not leave a comment.Alex M.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.Rachel O.
Customer did not leave a comment.ASHLEY G.
Customer did not leave a comment.Tristan S.
Everything went nice and smooth. People are very nice.JIMMY S.
Excellent and fast service.WESNER N.
I love the service, Georges is great. Thank youMargaret M.
Customer did not leave a comment.GEORGE L.
U are not going to change if you could you cant spend 3 hours to rent an equipement and be happy about it considering the fact that tim3 is money.FABIEN M.
There should be two people working. One to tend to the cash and one to aid in returns or pick ups of trailers.HELEN R.
Customer did not leave a comment.Nigel E.
Customer did not leave a comment.TERRY O.
I guess the person there was alone so I had no one with me to help un hitch trailer which is quite heavy, other than that all was okay, was glad to receive confirmation of reservation, and the man at Cible in Rock-forest was very helpfull in finding me a trailer he did not have.francis L.
Attendant was very kind and offered to drive me home after I dropped off the truck. Thank you so much.OLIVIA G.
Very nice and helpful staff. No complaints. Checkout was quick and painless.STEVE M.
Needs improvement but not to badYvon S.
I was sent to the back lot to hook up the trailer myself and then to come back to complete the paper work. It would have been nice to have had some assistance. The ground where the trailer was parked had a bit of a grade making the trailer difficult to manipulate on my own. The location itself, also being a gas station, was not ideal. The attendant, who was initially alone, was interrupted several times during the registration process by people coming in to pay for their gas purchases. I would still recommend this outlet because of the convenience of the location.TREVOR M.
Customer did not leave a comment.MACK C.
George was outstanding in every way.Robert H.
Customer did not leave a comment.RASHID M.
All good !! Excellent customer service !!RICHARD P.
Not the greatest. Took forever to process return. Clerk didn't look like he knew what he was doing.PHILIPPE G.
Customer did not leave a comment.LORENZO B.
You, U-Haul, did everything perfectly and we were very very happy with the service and experience. However, I owe you an apology because somehow I missed dropping off at the agreed location. So sorry. We had no place to park and so my son, the driver, decided to drop it off Sunday night, but I'd forgotten that you'd given us a location. Sorry for that. Thank you. We will definitely use U-Haul again.LAURIE D.
Customer did not leave a comment.Natasha G.
Weird part-the person at the gas station was insisting that I drop the truck at another location. It was only when I insisted that the location is on the contract and I am not driving anywhere else that this person gave in!MERAJ S.
Customer did not leave a comment.MON BAHADUR C.
Customer did not leave a comment.VALERIE G.
Customer did not leave a comment.KATIE K.
The service was good and the employees very friendly. I will do it againJOHN D.
I was in/out in about 2 minutes. Very courteous.KEVIN R.
Customer did not leave a comment.LINDA L.
Customer did not leave a comment.PHILIPPE L.
Customer did not leave a comment.KEVIN A.