They were very helpful and personable. They are so accommodating and make you feel comfortable. The trucks/vans are always clean and in great shape.CRISTINA C.
Customer Reviews for Storage One Summerville LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues.RAY Q.
Customer did not leave a comment.Diana B.
Customer did not leave a comment.Kenny S.
The lady in the office was awesome. The only thing I wish i knew when I did self check in I need all those pictures cause i dropped the key in the boxs. So I had to take pictures from the outside. Other than that it was good.ALLEN C.
The NICEST people work here and will help you in any way. Simply the BEST!Amber P. | Overall Experience
Customer did not leave a comment.Latonna P.
Nothing I was happy with all your serviceHattrey W.
Customer did not leave a comment.KATINA G.
Customer did not leave a comment.SHOUNDELL J.
Thank you for your servicesKelly L.
Customer did not leave a comment.William B.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Paul P.
Gas gage was marked full but was not as I drove 14 miles and it took 8.5 gallons to fill the truck up before returning.DAVID K.
See aboveMITCHELL E.
Customer did not leave a comment.Paul B.
Truck needed service as oil light was on when I picked up the truckAndrew S.
Customer did not leave a comment.EDWARD N.
The site team was friendly and helpful. The check-in/out process was simple. All good!JAMES D.
Customer did not leave a comment.ORLANTHA D.
Customer did not leave a comment.Steven C.
Excellent service, thank you U haul.DAVID W.
Customer did not leave a comment.MILTON A.
The customer service was amazing. The lady stayed late on a Friday to make sure my truck was ready for Saturday morning. She kept me updated the whole time and was extremely helpful.Eric M.
The cab was extremely dirty from previous renter. There was some sort of white pet hair all over the cab and I started itching shortly into my trip and realized there were fleas in the cab. I contacted customer support and they were no help. I paid a lot of money to rent that truck when I could of paid a friend a lot less and gas with a pick up. Disappointed.Christina J.
Customer did not leave a comment.VIRGINIA M.
Customer did not leave a comment.DEBORAH I.
The entrance has many potholes and is dangerous for pedestrians who can injure themselves e.g. sprain an ankle while walking.Mario C.
Staff was friendly, knowledgeable. Great experience. Will come back againWilfred R.
Always there when we need them.Chauncey J.
Customer did not leave a comment.jonathen K.
Customer did not leave a comment.DAYLA P.
Excellent staff and serviceRICHARD F. | Overall Experience
Customer did not leave a comment.Ashlee M.
Staff very friendly and helpfulREGINA O.
Customer did not leave a comment.Tamara W.
No one was there. Normal drop off. They charged me for some reason and I can't get any help from uhaul customer service.Matthew B.
Terrible experience doing the paperworkPeter G.
Customer did not leave a comment.Maria G.
Customer did not leave a comment.Susan B.
I tried calling the location several times at the number online, no answer, no return call. I drove there to ask about the rental the day b4 and the young lady was very rude. I dropped the truck of within 4 hours, still no one at the location during business hours. Stayed on hold for over an hour at calling your 1-800#LESLIE C.
Truck was dirty when rented. Truck had a couple maintenance issues that need to be addressed (time for an oil change and tire pressure sensor not working), ac vent broken. This truck was not looked over very well prior to my rental.RACHAEL N.
Easy to get to, friendly staff, large lot made it easy to drop trailer and park truck.david M.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.James G.
Only complaint is they left a dolly and bag of some other stuff in the uhaul atttched to the wall with zip ties. If you cut them off you are charged. But yet their equipment was in the way of us moving stuff. We had to make two trips with the uhaul. In turn causing more money in miles and more time.JESSICA H.
Customer did not leave a comment.Joseph E.
Clean trucks when asked, do not provide vehicles that are on spare tires, EXPLAIN in detail the drop-off through the online portal. We were told to just drop off keys in overnight box then realized we had to take a picture. I could not upload my own personal picture of the milesLESLIE K.
20 foot truck was ready when I arrived, check in/ out very simple. Lot is big and easy to navigate and 2 employees were very helpful. I'll be back in 4-6 months for move number 2.Woodrow A.
The check engine light was on, and we were charged for not filling the tank even tho it wasnt full when we picked it up.Allen S.
Great customer service and was helped in a meaningful mannerHelen N.
Customer did not leave a comment.Larry M.
Very Good Service! Thank You very much for your help Chad, Keep being Chad All Day Long!LAWRENCE S.
Customer did not leave a comment.Britney M.
Great experience here. Chad and Amanda made the process of renting a cargo trailer quick and painless. By far my best experience with a U-Haul dealer to date.Logan P.
Clean the vehicle. Make sure everything is working properlyRUTHANNE S.
I was not impressed with the service I received at the drop-off location. Because I did not receive any service. Nobody was available to assist me. I not was posted on the door to the facility with a phone number to assist to talk to the manager, but it was an answering machine. There was also a note on the door to the facility that stated that if I wanted assistance with dropping off a U-Haul vehicle that there would be an additional $20 charge. Therefore I used the U-Haul app to return the vehicle. I took several pictures of the vehicle because I did not trust that the vehicle would be looked after properly. I will not use this location in the future and will not recommend this location to my friends.William S.
very satisfiedANDREW K.
no problems with service or equipment thank you for your service.ANDREW K.
Customer did not leave a comment.COREY W.
Great place to rent a truck with friendly service . Keep up the great work .ROBERT G.
had letter on door to do stuff on line and it didnt work well onlinerobert M.
My final bill was in error. Stated we had truck two days when we returned truck within 24 hours. Returned on 2/13 NOT 2/14! Staff unprofessional no fair communication at this site.JOHN R.
The cost to rent was ridiculously expensive. .99 cents per mile for local rental is a total ripoff.RICHARD M.
Excellent price for the use of the truck. Very convenient and easy to excessChris D.
I was standing in front of the porch and the system on my phone told me I was not at the right location. I had to drive around to the storage facilities in back before I could begin the process.Philip L.
We we're sent to multiple locations until someone was capable of figuring out where a truck is available. The final location did a good job, however, uhaul dropped the ball. Will not use your services again or recommend.DONYELLE S.
Customer did not leave a comment.JAMES W.
Thank you all for helping us in this transitionJAMES R.
The guy who helped me with getting the trailer was a great person and helped me out perfect. He knew exactly what to do and put me through getting my trailer with no problems at all. He is a great worker. I will always go back there to rent if he is there!JAMES S.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Cameron T.
Customer did not leave a comment.Patrick N.
Customer did not leave a comment.Linda C.
Keep someone in office for your customersMark R.
The truck operated wonderfully! The pickup location rep was awesome.EVA S.
Customer did not leave a comment.T H.
Well I have $71 dollars comming back to my card but it hasn't been put back on my card yetChristopher C.
Customer did not leave a comment.Jerome W.
Parking lot was a lake... Had to walk perimeter to drop off keys...Timothy M.
Customer did not leave a comment.IVETTE O.
Customer did not leave a comment.amanda J.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.JEREMIAH F.
The truck smelled of cigarettes which triggered my allergies.. also I was charged an additional 5.91 after being charged 46.41 for one day and filling tankTraci H.
Customer did not leave a comment.CHEYENNE W.
Returned rental on Sunday. It's Tuesday , don't know how much I was charged yet.SCOTT M.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.William E.
The original pick up location was old trolley road Summerville where I got the truck on Monday, They were supposed to give me a location to pick up the car hauler on Wednesday because the were closed that day. They never called me back and left me hanging.John H.
Customer did not leave a comment.Henry B.
Customer did not leave a comment.Elizabeth W.
The Lady working there was super busy. But she proved to be able to handle it. She was terrific but could have used some help.Robert R.
The women was very helpful, kind, and knew what she was doing. A great location. Thank you again for your help.Randy C.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.EDWARD H.
Great overall experience.James V.
I AM 72 , FIRST TIME IN 42 YEARS TO MOVE. EVERYTHING WAS WONDERFUL. DID NOT TAKE LONG AT ALL TO SIGN UP, GET THE TRUCK, AND TAKE BACK TO LOCATION. THANK YOU LINDA SHIRLEYLINDA S.
Customer did not leave a comment.JOSHUA D.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Michael P.
Very Professional and a smooth fast process.Susan J. | Reservation