Customer Reviews for Storage One Summerville LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage One Summerville LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Cameron T.
Rating:

Customer did not leave a comment.

Patrick N.
Rating:

Customer did not leave a comment.

Linda C.
Rating:

Customer did not leave a comment.

Mark R.
Rating:

Keep someone in office for your customers

EVA S.
Rating:

The truck operated wonderfully! The pickup location rep was awesome.

T H.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

Well I have $71 dollars comming back to my card but it hasn't been put back on my card yet

Jerome W.
Rating:

Customer did not leave a comment.

Timothy M.
Rating:

Parking lot was a lake... Had to walk perimeter to drop off keys...

IVETTE O.
Rating:

Customer did not leave a comment.

amanda J.
Rating:

Customer did not leave a comment.

Paul W.
Rating:

Customer did not leave a comment.

JEREMIAH F.
Rating:

Customer did not leave a comment.

Traci H.
Rating:

The truck smelled of cigarettes which triggered my allergies.. also I was charged an additional 5.91 after being charged 46.41 for one day and filling tank

CHEYENNE W.
Rating:

Customer did not leave a comment.

SCOTT M.
Rating:

Returned rental on Sunday. It's Tuesday , don't know how much I was charged yet.

Timothy S.
Rating:

Customer did not leave a comment.

William E.
Rating:

Customer did not leave a comment.

John H.
Rating:

The original pick up location was old trolley road Summerville where I got the truck on Monday, They were supposed to give me a location to pick up the car hauler on Wednesday because the were closed that day. They never called me back and left me hanging.

Henry B.
Rating:

Customer did not leave a comment.

Elizabeth W.
Rating:

Customer did not leave a comment.

Robert R.
Rating:

The Lady working there was super busy. But she proved to be able to handle it. She was terrific but could have used some help.

Randy C.
Rating:

The women was very helpful, kind, and knew what she was doing. A great location. Thank you again for your help.

DAVID H.
Rating:

Customer did not leave a comment.

EDWARD H.
Rating:

Customer did not leave a comment.

James V.
Rating:

Great overall experience.

LINDA S.
Rating:

I AM 72 , FIRST TIME IN 42 YEARS TO MOVE. EVERYTHING WAS WONDERFUL. DID NOT TAKE LONG AT ALL TO SIGN UP, GET THE TRUCK, AND TAKE BACK TO LOCATION. THANK YOU LINDA SHIRLEY

JOSHUA D.
Rating:

Customer did not leave a comment.

Brian L.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Customer did not leave a comment.

Terry H.
Rating:

Customer did not leave a comment.

Kenneth G.
Rating:

I don't understand why you charge for gas when you already charge $.99 per mile. It seems like you are double dipping to charge both.

Daniel M.
Rating:

The national help center is not always on the same page as the local dealer. Reservations were not synced properly and in one case was duplicated for some reason. Wasn't offered a choice for a drop-off location that was more convenient for me. Ended up taking it there anyway and they were able to accept the drop-off.

Michael G.
Rating:

Pick up time was 10am, no one showed up until after 11am. Truck was old and dirty

Kenneth G.
Rating:

Everything was good

Debra S.
Rating:

Customer did not leave a comment.

Kevin H.
Rating:

Look at reversing cameras for reversing with only one person. I feel pretty confident but every now and then I get out to check spare available and distance to move.

Velma A.
Rating:

You're the greatest!!

Richard O.
Rating:

Rapid City, South Dakota: Our truck developed engine problems. When the truck developed engine problems I called the 1-800 U-Haul number and the individuals we talked to were very responsive to our situation and set us up in a Hotel in Rapid City and helped us get a replacement truck. . The U-Haul facility in Rapid City, 20 Deadwood Ave was great. The manager there was professional, prompt, courteous and took care of our needs. At the facility we were given a replacement truck that had been maintained well. The employees were very attentive and helpful in getting us the new truck and attaching the trailer to the truck. They gave us some tips on using the trailer. I thanked them for their help and their response was that they were simply doing their job - how refreshing. The moving team that U-Haul hired to transfer our household good from one truck to the other were professional, friendly and took care of our household items. Overall our experience with U-Haul in Rapid City, SD was very satisfying. Summerville, SC: The U-Haul facility where we dropped off our truck and trailer was professional, courteous, and made the process for turning the equipment in very easy.

robert K.
Rating:

Easy peasy

LYNN M.
Rating:

The area manager called me after I returned the truck and attempted to manipulate my returned time. He said he was going to charge me an extra day. I often use this location for my equipment rentals. However, I do not want to deal with this manager again. Please feel free to call for further explanation.

Don A.
Rating:

Customer did not leave a comment.

Stephen P.
Rating:

No representative came to check the trailer in or assist with parking location or detachment of the unit. I had to help another customer hook up a trailer and check lighting operation because the Uhaul representative was unavailable/unwilling to help. This is unacceptable as I do not get compensated by Uhaul for doing their work.

William M.
Rating:

I called ahead, as we were dropping off a day early. The lady indicated that they were open and could accept it early. When we arrived, the office was closed for lunch, and she did come to the door, but would not check us in until her lunch was over. We checked in online instead.

Harry M.
Rating:

Customer did not leave a comment.

Alissa H.
Rating:

Customer did not leave a comment.

Karen O.
Rating:

When we dropped off the truck the sales associate seemed less than thrilled we were there. I called the office the next day realizing that I left something of importance in the truck I rented. I get it was my fault for leaving the item, that is not the issue. The issue is at least return my calls letting me whether or not you still had the item.

HEATHER S.
Rating:

I had messed up my reservation and they fixed me up and adjusted the timeframe. Very friendly and helpful.

Leon E.
Rating:

I was charge more mileage. This place is a trip off. I would not recommend it. I asked her Amanda what was the other charges. She couldn't assist me saying her computer is messing up and can't look up no. Contracts. That's bullshit. I want a refund of this immediately. Thank you

Steven C.
Rating:

While the location was very professional the Uhaul app is so substandard I would hesitate to rent from uhaul in the future.

Paulo O.
Rating:

Customer did not leave a comment.

Mark W.
Rating:

Customer did not leave a comment.

ROBERT W.
Rating:

Quick and Easy...

Curt R.
Rating:

Train your representatives on the equipment they carry.

RUTH B.
Rating:

Customer did not leave a comment.

Sharon N.
Rating:

Everything, location, agent, truck were pretty good, better than expected. However, it was just terrible online service and on the phone (never got to a live representative). It was a holiday, but the drop off system just didn't work. Wouldn't read the location, no matter which phone was used.

Carla W.
Rating:

The van smelled like a cat sprayed, looked like it got the windshield. The van I was promised, was promised to someone else, my card has been charged 68.00, pending along with a little over 10.00 for a quarter tank of gas. I will not be renting or suggesting rental to anyone. The lady that took my call the following day was not professional and rude.

Randall H.
Rating:

Customer did not leave a comment.

Michael G.
Rating:

Noth6

Mary K.
Rating:

Customer did not leave a comment.

Carla S.
Rating:

Before cancelling or even put a better process in place at your locations. If I was at a U-Haul primary location this would not have happened.

Gregory V.
Rating:

Great place, friendly staff

Brian M.
Rating:

Customer did not leave a comment.

Marshal N.
Rating:

Customer did not leave a comment.

gisella C.
Rating:

Long line...covid notwithstanding the computer system was not working so people were waiting long times

Margaret F.
Rating:

She helped alot only nice person for uhaul.

Donald A.
Rating:

Super service

Larry P.
Rating:

Fix leak on rear right corner

Ricky J.
Rating:

Customer did not leave a comment.

James W.
Rating:

The customer service was poor. The truck provided had an engine light on and was told that they had been sending it out anyway because they knew what was wrong with it. The truck had to travel a round trip of more than 200 miles and it felt like the transmission was not shifting properly.

Joseph E.
Rating:

Started at 850 am and finally got the truck at 11 am. App doesn't work. People were there lined up and charged me an additional 14$ for insurance I didn't want since my move only went just over 7 miles. Not good.

Lydia B W.
Rating:

The lad had the door locked and was on the phone. She came to the door, stated she couldn't help us for 30 mins because she was on the phone and we would have to wait. I was very upset

Yvonne O.
Rating:

Excellent customer service

Andrew K.
Rating:

everything was fine, no complaints

Nicholas D.
Rating:

Customer did not leave a comment.

Evelyn F.
Rating:

Customer did not leave a comment.

Michael E.
Rating:

Customer did not leave a comment.

Howard P.
Rating:

Customer did not leave a comment.

Jeffrey H.
Rating:

Friendly service with a smile. In and out quickly.

Sonja M.
Rating:

I found it hard to contact this location directly by phone. So I had to drive to the location which was 30 minutes from me. Once I got there the young lady was helpful but the question could have been answered over the phone.

Andrew K.
Rating:

keep everything as is , no problems

Lori K.
Rating:

This is the second time we have used this location for a uhaul rental, and both times were disappointed. I made my reservation for a 15' truck and appliance dolly online; when I got there to pick it up and finalize things, I told them I didn't want the insurance. They "mistakenly" added it anyway and said they'd have to cancel the contract and start a new one over. I had already waited about 15 minutes for her to get off the phone after I arrived to assist/acknowledge me. So I paid the $42 that I didn't want to pay. Then when I asked to return the appliance dolly early, She said I'd still be charged for the 3 days because it was on the contract with the truck, and that I'd have to cancel the contract and do two separate ones for the truck and the dolly to do that. That was the second time we used them, and both times the customer service was very lacking. The only good thing was we were able to do the return online and leave the keys in the drop box. There were many customers waiting (only 1 allowed inside at a time) so that would have been miserable waiting outside in the 95 degree heat when we didn't have to. Thank you for having that option. As for renting another uhaul truck or trailer, we won't be using this location again. We'll drive further to find another one. Thank you, Lori Kunce

Joseph R.
Rating:

Customer did not leave a comment.

Wendy A.
Rating:

Customer did not leave a comment.

ROY D.
Rating:

Customer did not leave a comment.

Adrian H.
Rating:

I made this reservation in advance and was quoted at $103 however, upon leaving, my boyfriend told me he was charged almost $150. They had added on the safe move coverage for $28 without our consent and my boyfriend, not being the one who made the reservation, didn't know that he had been overcharged. Very disappointed in this location, I had confirmed my reservation at least a week in advance and specifically did not put the coverage on the vehicle. There is no reason we should have been charged for this coverage.

Kenneth H.
Rating:

I had a truck on reservation for Sunday August 2 nd What a day We had the time to pick up the truck 12:00 pm the truck was there but couldn't get The truck had a lock on it after many calls we finally got a code which letters not numbers which they kept sending at 7:00 pm that evening gave us a letter code hard to jbelieve but the letter code didn't work either no truck for us There were a lot of U-Haul trucks parked at the site but the keys were in the lock box which nobody at the site could get into So from 12;00 pm to 7;00 pm no truck Everyone we talked to gave us different information I wouldn't want any one else go through this order Penske good jmoving company and from a friend heard they are cheaper on long haul trips My rating for UHaul is even below 0 don't use them go some where else This is all the truth no fabrication no lying honest what happened to me and a friend

Jonathan B.
Rating:

No cruise control?

Caroline W.
Rating:

I chose a prefered location that was 30 minutes away from this one, and then was told I had no choice but to pick up my truck from this one over 2 hours after my original time choice. The people at this location were friendly, but the overall policy regarding preferred locations was beyond frustrating.

ANNETTE M.
Rating:

No one wanted to accept the uhaul trailer. Had to call cooperate office before finding a drop off location. I have used U-haul for the last 4 years and this is the first time I experienced this issue.

Julio P.
Rating:

Absolutely no customer service. Made a reservation online. Called many times and no answer. Left 2 voicemail messages that were never returned. Sent an email and no response. At pickup nobody was there at 9:30 am when they were supposed to be open. Many people were there waiting to pickup. Mobile app would not work so that we could pickup without using someone at location to do so. Absolutely ridiculous experience. Never again!!

Chauncey J.
Rating:

Customer did not leave a comment.

Jacci K.
Rating:

Employ more associates so phones are answered and in-person service wait time is decreased.

JAMES D.
Rating:

Customer did not leave a comment.

Jennifer C.
Rating:

Customer did not leave a comment.

Quintella B.
Rating:

Customer did not leave a comment.

Carl H.
Rating:

Customer did not leave a comment.

Tina B.
Rating:

overcharged on mileage and having the most difficult time rectifying the issue.

Chelsey N.
Rating:

Designated parking for returning U-Haul

Andrew K.
Rating:

everything great

Susan J. | Reservation |
Rating:

Very Professional and a smooth fast process.

No reviews have been submitted for this location.

Back
To Top