Customer Reviews for Stuff N Store Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stuff N Store Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jamie K. on

Rating:

Guy at office super nice and very helpful. Came out and explained features of car dolly. Also helped make sure the lights and blinkers all worked.

Mark B. on

Rating:

Customer did not leave a comment.

Kelsey Z. on

Rating:

Make sure customers can only select drop off options that are approved. Uhaul called me and told me I couldn't actually return my U-Haul to the original location I chose and switched me to this one.

gordon p. on

Rating:

Uhaul website said I could get the car with just my phone at 9:30, then upon arrival told me I had to wait until 10:30 for the storefront to open. Luckily it was incorrect on the timing and I only had to wait half an hour until 10.

Dennis D. on

Rating:

Nothing that I can think of!

Marcia F. on

Rating:

Nice to do all online

Kathy F. on

Rating:

Customer did not leave a comment.

Nick G. on

Rating:

It was easy from drop off to pick up! Couldnt of been smoother

RUSSELL E. on

Rating:

I reserved the truck several weeks in advance for 8:30 am pickup. Only the day prior to pickup did Stuff N Store contact me saying they don't open until 10am. I was a real inconvenience trying to contact Stuff N Store to get the code for the Key Lock Box.

Deven C. on

Rating:

Pick up location was switched last minute when I requested a specific location closer to where I needed to be. Transport the trailers to the correct location when there are reservations ahead of time.

Andrew E. on

Rating:

Arrived at 4 pm. It was closed. Hours said it closed at 4:30 pm. I had to walk to the back of the store to meet a random guy who said he worked for the store ( i had no idea if he did). Gave him the keys and that was it. Didn't have to sign any paperwork. Was shady and sketchy.

Socorro C. on

Rating:

The app was being a bit difficult to use. Not sure if it was tha app or my phone but it kept crashing. I couldnt pickup or drop of the truck. The person at the location was very helpful. He did all the check in and return for me.

Eric O. on

Rating:

Elliot was great to work with

Kellan O. on

Rating:

Customer did not leave a comment.

Rudy A. on

Rating:

Make sure the "passcode" that allows you to access the key to the equipment is accurate. The passcode I was given through the online portal was Dane while the lockbox required a number configuration.

Edsel B. on

Rating:

Customer did not leave a comment.

Phil R. on

Rating:

Elliott at this location went above and beyond to help me find a truck for the weekend. I tried calling other U-haul's in the area and all said they didn't have a truck available. Elliott asked to give him time to look around the area and he'd call me back. He called within 5 minutes and said he found one and would have it at his location at the time we needed. He e-mailed me the contract and took care of everything else. What a pleasure working with someone who cares about his customers.

PAUL G. on

Rating:

Customer did not leave a comment.

ADAM J. on

Rating:

Customer did not leave a comment.

Peter G. on

Rating:

Wish they delviery the equipment to the customers house that would make the Uhaul even more awesome!!

Enis R. on

Rating:

Customer did not leave a comment.

Matthew K. on

Rating:

Online experience didn't work, couldn't get past step 1 of 8, unclear what identification was necessary, but crew had all my information when I first ordered it, they left truck ready for me to take, returned it no problem, got the job done. Overall great, but self-pickup via online could be a little simpler/user-friendly. Thanks, would still recommend to others:)

Jeff S. on

Rating:

Customer did not leave a comment.

Jason S. on

Rating:

Truck was not cleaned. We were given a phone number to call if we had trouble picking up the truck at night and they never answered nor did they call back. It was a truly terrible experience and I will not rent from you as long as this location is affiliated with you.

Steven L. on

Rating:

Customer did not leave a comment.

Mary P. on

Rating:

I had made a reservation for a one-way rental for July 2 from Madison to Minneapolis for an 8am pickup. I made the arrangements in the office. When I arrived, the office was closed. The truck which was supposed to be available for a one-way rental was not available. Ultimately, I was told that the truck that I rented needed to be returned to Madison, doubling my mileage, doubling my gas usage, and nearly doubling my cost. I was never notified that I'd need to go to a different location for a truck or that the truck I'd agreed to rent would not be available. I was on a time constraint so did not have time to make alternate arrangements on the morning of my move. Poor communication after which my moving costs were doubled.

Stephanie R. on

Rating:

I had ordered moving equipment, including furniture pads, a regular dolly, and a furniture dolly, none of which were present when I picked up my truck. I had to sit on hold for 10 minutes to talk to someone to get the charges for the missing equipment taken off my bill. Also, the instructions for picking up your equipment are not clear. The instructions to pick up the truck didn't show up until the day of the pickup, and I almost missed the fact that I had to go through the whole process because I wasn't told I had to do so. The only reason I checked the UHaul website that day was because my equipment was missing. There should be instructions stating that on the day of your move, you have to go into your account and follow the directions to pick up the truck.

Sue J. on

Rating:

Customer did not leave a comment.

Steve W. on

Rating:

Elliot was very comfortable to work with. Nice guy, along with his dad. I will definetly recommend him to my friends.

Elliot O. on

Rating:

Customer did not leave a comment.

Elliot O. on

Rating:

Customer did not leave a comment.

Elliot O. on

Rating:

Customer did not leave a comment.