Customer Reviews for Summit Rubber Company Inc
(U-Haul Neighborhood Dealer)

150 reviews

100 Corporate Way   Summerville, SC 29483

(843) 376-1478

Location Hours

  • Mon-Thur: 9 am - 3 pm
  • Fri-Sun: Closed
Special Operating Hours
  • 7/31/2021: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(843) 376-1478

100 Corporate Way
Summerville, SC 29483

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 3 pm
  • Fri-Sun: Closed
Special Operating Hours
  • 7/31/2021: 9:00 am - 12:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
4.0

Combination dial on padlock securing truck stick pretty bad making it difficult to access.

Christie M. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

No one is on location to help you check in. When I return the truck, I couldn't leave the keys in the key lockbox, as it was broken. Put the key in the back of the truck and locked it inside.

George S. 
Rating:
2.0

The location was ok just in the middle of nowhere. I would not recommend doing anything on uhauls website. I have had nothing but trouble through the website. It changed my location, time and rental at 8 pm the night before. Did not give me what I rented and I have been double charged for everything. Still working with the phone people who have been nice but I still don't have things corrected. Save time and a lot of hassle by going to your preferred rental location and rent in person. I do everything in life online now but don't do this online .

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

Faith C. 
Rating:
3.0

I had the worst customer experience with U-Haul ever! it would really help if there was a live person I could reach to immediately if there is a problem. It was raining profusely while I attempted to check in the truck thereby getting my phone wet. Because the phone. Wet there was a problem. I have to attempt to check in several times before the phone started working. The key fob did not fit in the small slot that I was directed to put the key fob in, and when I called to speak to a customer service rep I was on the phone listening to music for about 25 minutes before somebody came on. I think the lady that answered had an issue with me because she said hold on I'll switch you to customer service and before you know it I was clicked off. I had to call back and I was on the line waiting for customer service listening to music for about 55 minutes. Before my issue was resolved. The worst ever!

Cornelius C. 
Rating:
5.0

Customer did not leave a comment.

Kathlene H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

There was no gas when I got it and I was charged for gas for the return when I put it where it was upon renting.

COURTNEY K. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Jerod L. 
Rating:
3.0

The inside of the truck was not clean.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

lewis W. 
Rating:
5.0

Customer did not leave a comment.

Alston K. 
Rating:
5.0

The van i rented just seam like it did not want to crank, like the battery was weak. Other than that it was great

Ricky P. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Carmela L. 
Rating:
3.0

Could not find a key drop. Had to enter the facility and find an employee. Contact free pick and drop off should include instructions to help find keys and key drops.

John R. 
Rating:
2.0

The equipment was nasty inside and the box I tried these nasty truck I will like some kind refund back bc I should have to clean the truck before I use it. 8434997907 call me.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Lewis W. 
Rating:
1.0

The location was not open on Sundays. The location was hard to find at night. To many trees hid the location from the street. I felt very unsafe at this location because the lighting was not good at all. I would not use this location for drop offs again. I will not recommend this location for drop offs again either.

Edgar C. 
Rating:
3.0

Used location for after hours drop off. Was charged additional day for both 20' truck and auto hauler trailer - still pending response from local UHaul agent re: charges as I do not agree.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

wallace H. 
Rating:
3.0

I originally was to pick up my truck at Storage King on S Live Oak Dr, Moncks Corner & somehow ended up on the Dorchester side of Summerville. It was completely out of my way.

Crystal R. 
Rating:
4.0

Customer did not leave a comment.

Sylvia H. 
Rating:
4.0

Nice guy working on a Saturday morning. Helped hook me up and get me going quickly.

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELP R. 
Rating:
5.0

Customer did not leave a comment.

TAMARA S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Very remote location....would not want to drop off after hours there if you could even find it in the dark. The staff was polite and helpful though. Check in was good and quick.

Darren B. 
Rating:
1.0

The truck was ok and an old one. The furniture pads were dirty and not useable. They were stacked on the floor and not bagged. Very dusty with stains, leaves, dirt, etc. UHaul does not care about this as the area manager said the pads are not cleaned and bags are optional. I won't rent from Uhaul again.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Elaine J. 
Rating:
5.0

Customer did not leave a comment.

ELAINE J. 
Rating:
5.0

Convenient

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Anya C. 
Rating:
3.0

Customer did not leave a comment.

Martha F. 
Rating:
5.0

Very easy transaction. Thanks

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
1.0

My box was stored in an unlit space with a noticeable amount of bugs and spiders. Staff said they were unable to move my box to the parking area so we had to walk all of the furniture and boxes 75 yards to the vehicles. Staff said he would turn the box so that it would at least face the doors so we could unload the box more easily, then he said he couldn't even do that he just turned it so we could open the unit. It was very difficult for us to unload the box. I wouldn't recommend anyone else use this location to store their goods.

Hillary E. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Sheldon R. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Holly G. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Excellent service. Above and beyond expectations. Five out of five stars ⭐️ ⭐️⭐️⭐️⭐️

Charlie W. 
Rating:
5.0

absolutely nothing the guy was a pleasure to work with highly knowledgeable extremely friendly and approachable.. excellent customer service

James P. 
Rating:
3.0

Guy at the shop was very helpful

larry W. 
Rating:
1.0

Employee wore NO mask and left my driver's license in their lobby (never called me to let me know it was still there). Added a Safe Trip fee that I did not authorize.

Aziza G. 
Rating:
5.0

Customer did not leave a comment.

TODD ANDREW L. 
Rating:
4.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

They were great Mark and Rayn were awesome.

Tom L. 
Rating:
3.0

There were not clear directions and / or instructions where the vehicle / equipment were to be left after hours.

David D. 
Rating:
1.0

I rented a uhaul, everything was perfect and I showed up and the person who had rented the equipment before me never returned their truck but nobody told me so we had to call and get a new truck which took over and hour and made the whole moving process much more difficult.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Armando R. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

dona B. 
Rating:
4.0

Customer did not leave a comment.

Norman C. 
Rating:
5.0

Mark was great!!!!!

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

TERRA M. 
Rating:
5.0

Customer did not leave a comment.

Kimyatta D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

cyril C. 
Rating:
5.0

Customer did not leave a comment.

jerry Y. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
4.0

Customer did not leave a comment.

CODY G. 
Rating:
1.0

The vehicle I was given for local moving had not been checked out before I picked it up and it had no muffler attached. I had no choice but to take the vehicle because of my time constraints. The noise was deafening and I used it for the entire day. Also the gas was not full and when i arrived it was 3/4 full but it did not register right away

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Nothing. They were fast and friendly. Very helpful I wouldn't change a thing.

karen L. 
Rating:
3.0

The truck was filthy and apparently this location is self service only.

Anne W. 
Rating:
4.0

Customer did not leave a comment.

Vincent W. 
Rating:
5.0

Customer did not leave a comment.

Jammie B. 
Rating:
5.0

Customer did not leave a comment.

Jammie B. 
Rating:
5.0

Customer did not leave a comment.

Rosaind W. 
Rating:
5.0

The rental of this 26' truck was wonderful. The equipment was new and very clean. Moving a 3 bedroom home, this truck drove and rode great!

BILLY S. 
Rating:
1.0

we were not told it was a satalite pick up.. that no one would be there.. after waiting 30 min past the "open" time we called Uhaul only to find one had to go on line. Not having a smart phone.. this would of been good to know when we talked to the agent in person for the reservation. After over an hour we finally were able to get into the truck. We put this poor service and horrid web sight at fault on this. Taking pictures of ID and contract ( when you already knew our contract number) getting bumped out of the system several times.. it was a exasperating experience all while we were talking to an agent who was trying to help us... it should of been noted that no one was going to be at the sight when we made the reservations days ahead.

William A. 
Rating:
3.0

The lock on the truck didn't work. There wasn't anyone to help until 9am, 30 minutes after our reservation time. Everyone was very kind and apologetic. They offered a discount and that isn't resolved yet, it charged the full amount. The kind woman in the office is working on it.

Patrick K. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

melissa J. 
Rating:
5.0

Not much. They were very well prepared, they had everything ready for us to hook up an go. Very friendly. Thank you for asking.

Robert Gary H. 
Rating:
5.0

The customer service was exceptional.

Derek J. 
Rating:
1.0

Biggest scumbags on the planet. Accidentally locked the keys in the truck at drop off, but paid for lockout service. Talked to someone on site about and they said it's not their problem and U-Haul will take care of it and that I was free to go. That was a lie. These people charged two extra days of use, duplicate fees that I already paid and their response was nothing more than “thanks for doing business with us.” I will never rent U-Haul again simply because of how this location handles customers.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

The service was fast and great.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
No reviews have been submitted for this location.

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