Customer Reviews for Taylor Road Store All at Billingsley Place
(U-Haul Neighborhood Dealer)

205 reviews

3330 Malcolm Dr   Montgomery, AL 36116

(334) 281-8436

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 281-8436

3330 Malcolm Dr
Montgomery, AL 36116

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

No improvements necessary, thank you

Darlene P. 
Rating:
5.0

Customer did not leave a comment.

Jasmine A. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Best customer service experience ever!!!!!

Tim H. 
Rating:
5.0

Customer did not leave a comment.

CHLORA E. 
Rating:
5.0

Customer did not leave a comment.

christi C. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
4.0

Customer did not leave a comment.

Johanna or Austi P. 
Rating:
5.0

Customer did not leave a comment.

Latonia W. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Easy quick drop off

William B. 
Rating:
5.0

Customer did not leave a comment.

Ofelia D. 
Rating:
5.0

Customer did not leave a comment.

CHRIS OR VENA J. 
Rating:
4.0

Truck was very old. And there were visible dents on it. But my overall experience was good. The lady in the store was kind and helpful.

Semih D. 
Rating:
5.0

Nothing that I could notice.

Anthony W. 
Rating:
5.0

The staff is always courteous and helpful. They always go above what is normal to make sure that you have what you need.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Jacinta L. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Nothing! Customer service was a winner!

Clifford M. 
Rating:
5.0

Customer did not leave a comment.

Japonica M. 
Rating:
4.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Sheila is always great and the site is well maintained.

Lucious V. 
Rating:
5.0

Sheila was an absolute pleasure to work this past weekend. Unfortunately UHaul itself is turning into a nightmare overall. Our truck had been canceled but we were never notified. We showed up to get truck and there was no truck there. Sheila went out of her way to obtain a truck for us and gave us a nice discount due to our issues. I could not have been more pleased with the professionalism and grattitude she showed my wife and I. Would definitely recommentd working with this location again.

Robert R. 
Rating:
1.0

Awful experience. Closed before hours and data service was awful. Waited in parking lot for almost an hour just waiting for the uhaul app to download so I could do the app check out which I never wanted to do in the first place. Awful overall uhaul experience

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

Johanna P. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
4.0

Customer did not leave a comment.

Sammy G. 
Rating:
5.0

The UHaul Rep was fantastic. She was very professional and genuine

James A. 
Rating:
5.0

Customer did not leave a comment.

Maurice H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
1.0

Person was not there when I arrived. Had to wait. Wasn't lunch time. Told her I didn't need a dolly and was charged for one. I asked for furniture pad and she didn't put them in the truck. Returned later for the pads and she again wasn't there. Way pasted the note she put on the door for lunch. I was charged for a dolly and pads I didn't get. Poor customer service.

lisa S. 
Rating:
5.0

Customer did not leave a comment.

DeAnthony V. 
Rating:
5.0

Just continue to do more of the same. Continue to hire and show appreciation to your employee like Sheila who helped me. She was very friendly and treated me as a valued customer.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Shelley K. 
Rating:
5.0

Customer did not leave a comment.

kurt H. 
Rating:
5.0

Customer did not leave a comment.

Cicely R. 
Rating:
2.0

I made the reservation and had a copy in hand. When I went by to pick up at the scheduled time, Sheila Geiger said she did not have a reservation for me even though she took it 2 days prior. About waiting about 45 mins with her saying she could not get into the system, she allowed me to take the truck. When I returned the truck she said she still couldn't get in to check me out. Couldn't put the charge on the credit card and that I needed to return the next day with $58.44 in cash...not a credit card??? When I arrived home U-Haul emailed me a receipt so I assume she was able to get it keyed. Today I received a voice message from her saying she needed me to bring her $58.44 in CASH or U-Haul will start charging me additional days. I called several times but could only get the answering machine. I left a message for her telling her I have a paid receipt and asking her to contact U-Haul to get resolved. I was also charged for insurance that I did not request. When she told me the total I question why it was higher than expected and she said because of the mileage (less than 15 miles). Once I received the receipt I saw I was not charged for the $7 cart so I was not going to worry about the other $7. The truck had not been cleaned out from the previous renter(s). Cigarette butts, empty water bottles up from. Trash on floor in back. Please contact her at 334-281-8436 to get resolved. Thanks.

don M. 
Rating:
4.0

Had a reservation for a 20ft truck. When I got to the location to pick up the truck, I arrived at 3:55 pm to pick up the truck at the set time of 4pm. I wasnt allowed into the store u til 4:35 pm because there was another customer inside renting a storage unit. When I did get to go in and talk with the rental agent, the 20ft truck I reserved wasn't returned by the person who rented it before me. They wanted to send me to another location yo get another 20ft but I was already running late as I had people meeting me at my house to help load the truck and because I didn't get to go inside until after 435pm I didn't have time to drive across town to go retrieve another truck. I had a guarantee of 50 dollars for my reservation which no one has given me an actual idea of who I need to talk with about the 50 dollars. All the agent told me was that I'd get a code or something. Overall it wasn't great.

Sam S. 
Rating:
4.0

Customer did not leave a comment.

Antonio J. 
Rating:
5.0

Customer did not leave a comment.

Quentin S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

lynneicia M. 
Rating:
5.0

I would definitely recommend this location to my friends and family..Sheila was outstanding, She Is very professional!!!

Sandra J. 
Rating:
5.0

Great service. The lady that helped me was very friendly and helpful. A very nice person and professional.

connie M. 
Rating:
5.0

The front desk lady(forgot her name sorry) was very nice and helpful. The entire process went by smoothly I would definitely recommend this place to everyone.

Olivier M. 
Rating:
5.0

Great service.

DONG-YOP O. 
Rating:
3.0

When my son went to pick up the truck at 2:00 pm, the scheduled time and they had that the pickup time was 3. AND that he would have to take the 26' instead of the 20' truck which required a lot more gas to drive to south Florida. Plus my son is 23, has never driven anything like this, and I was terribly worried about driving the 20' so imagine when I saw the 26' he had to drive. They did fix the situation but I had a screenshot of the day, time and truck and they got one of the three right. Oh, they did throw in some moving blankets ??

Hayden F. 
Rating:
5.0

A 1 customer service.

Clinton F. 
Rating:
5.0

The U-Haul cell phone app for checking in and out works great.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H. 
Rating:
4.0

Customer did not leave a comment.

LAURA K. 
Rating:
4.0

They didn't have an appliance dolly and no one had one even though I reserved one but everything was great

RICKEY C. 
Rating:
5.0

Super friendly staff, made moving stress free for me and my family!

Meisha J. 
Rating:
5.0

Do not let people smoke in the truck. Those who do not smoke can be allergic to it.

Dianne B. 
Rating:
5.0

Customer did not leave a comment.

Olivia C. 
Rating:
5.0

Customer did not leave a comment.

Marcus A. 
Rating:
5.0

Customer did not leave a comment.

Curtessa M. 
Rating:
5.0

Customer did not leave a comment.

Spencer E. 
Rating:
1.0

they would not let us park our personal vehicle outside of the fence because we did not know when we would be finished, and when we got back they were gone to lunch.. posted 12:00-1:00, but they were not back until almost 2:00. We wait to wait well over an hour for them to return to get our vehicle out of the fenced area. Epic service FAIL

Larry G. 
Rating:
5.0

The location and employee was great to work with! However, my truck wasn't available until an hour after my pick up time due to the truck being behind a locked gate and the key not in the mobile pick up box. I had to wait until the 2 customers ahead of me were assisted with only 1 employee working

David W. 
Rating:
3.0

Charged way more than expected and did NOT request $10 ins but was charged for it. Price very deceiving.

Tara O. 
Rating:
5.0

I have rented at least 20 U-Hauls in my life. This was the cleanest and friendliest by far!!!!

Polly K. 
Rating:
5.0

Nothing Ms. Sankey was wonderful. She was extremely customer friendly.

Julius S. 
Rating:
5.0

This location is great and Mrs. Sheila is awesome. She offers great customer service.

Tera J. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Easy process

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
1.0

U-haul worker, name: Vicky was very rude and unprofessional with 2/1/2020 after doing business with U-haul and she was not reprimand for unprofessional behavior and using profanity at me. I reported it to her supervior, Mrs. Shelia. It was the U-Haul located behind Max Credit Union and Navy Federal Credit Union on Taylor Rd in Montgomery, Alabama. I was considering renting a large storage from U-haul but, I will never do business with them again. Dorothy Brown

DOROTHY B. 
Rating:
4.0

Customer did not leave a comment.

Erick C. 
Rating:
5.0

No improvement necessary. Customer Service was friendly, service with a smile.

DENITA S. 
Rating:
5.0

Absolutely not enough staff which I realize is not their fault.

donald H. 
Rating:
4.0

Should have been told upfront what the mileage cost was going to be. Did not know till paid the bill.

Allen C. 
Rating:
1.0

U-Haul worker forgot to give Drivers license back , worker call and said she had the Driver License and said it would be put in dropped box but it was not there . No one at the U-Haul place seems to know where it is . Now I have to drive around with no drivers license.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
1.0

The office manager gave me a good deal when I told why I need a truck to go to Birmingham before I started. Our church has "bike ministry" for homeless. He offered to rent a truck for $88. But when he returned the truck, she charged $ 207.35, which was not the amount she had offered. I went back to the office today and I complained and gave me the corrected amount again. truck - $19.95, per miles charge - .59C. 228.3 mailes X .59C = 134.52 + 19.95 + tax 6.04 = $160.51 - $45.00 (charity for church) total is $115.57. she charged a new balance. please give me back the amount of the difference, $91.78 as soon as possible. Hopefully I never have this experience again. Today I called for customer service as well with the same. the number is 2520669. I will wait for your response. thank you.

Ji N. 
Rating:
3.0

After booking online, the key was not available in the key box. After coordination with the helpline and the local office, the problem was resolved in a few hours.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

patricia B. 
Rating:
5.0

Customer did not leave a comment.

Sherry G. 
Rating:
5.0

Outstanding Customer Service provided by Unit Manager was above & beyond expectations, Thanks,

Julius T. 
Rating:
5.0

Extremely friendly and helpful staff. Will rent from again.

BRIAN H. 
Rating:
5.0

Continue to keep people like Sheila into your office to give great customer service and she also makes you feel very welcome and glad you came and happy to return

arlisa J. 
Rating:
5.0

Easy drop off and great staff. I need to rent again for the second half of my move and will go back to them.

David R. 
Rating:
5.0

Nothing!! Ms. Sheila was a huge help and big blessing to us as we used a U-Haul from her location. We had a delay in the return of the truck and she worked with us and was so kind!! Highly recommend this location and renting a storage unit or UHaul from Ms Sheila!!

Molly M. 
Rating:
5.0

Great service, easy transition from pickup to drop off.

Elliott G. 
Rating:
5.0

Customer did not leave a comment.

KELITA C. 
Rating:
5.0

Customer did not leave a comment.

Jordan K. 
Rating:
5.0

Sheila and Tori are great! Thank you!

Keith C. 
Rating:
5.0

The sales associate was very professional. Very good experience.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Wilson Z. 
Rating:
5.0

Customer did not leave a comment.

clifton M. 
Rating:
5.0

I was extremely imoressed with our customer service lady,, not only professional but accomplished it by being very friendly and she owned the opportunity to assist us...

Katina R. 
Rating:
3.0

U-Haul sucks, got faulty truck, broke down, waited for an eternity (>8 hours on site location and a night) for tow truck! Costumer service is bad as well, asked me to call back—really? I believe, U-Haul is okay as long as everything is going well. As soon as something is going wrong—it sucks!

Marcel S. 
Rating:
4.0

Tiny parking lot makes parking truck difficult. 26' truck takes up the whole parking lot

Shawn S. 
Rating:
5.0

Maybe a basket of chocolates at the front entrance... :) Shirley was very kind, patient and knowledgeable. She answered all of my questions and concerns.

Mildred Z. 
No reviews have been submitted for this location.

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