Customer Reviews for The Ammo Dump
(U-Haul Neighborhood Dealer)

577 reviews

103 N Gum St   Summerville, SC 29483

(843) 875-0657

Location Hours

  • Mon: 10 am - 6 pm
  • Tue-Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 875-0657

103 N Gum St
Summerville, SC 29483

Services at this Location:

Location Hours

  • Mon: 10 am - 6 pm
  • Tue-Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Charged to many days but not enough mileage. And no refund.

JOSELITO R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

My original reservation was in Moncks corner. I went to go pick it up and the van wasn't there. I had to drive to another location wait over 45 minutes to get the van. In turn I rented from much farther location than desired which caused me to pay for extra fuel and mileage. Not very happy with uhaul at this moment. Will seriously consider other options on my next business delivery.

STEPHANIE L. 
Rating:
1.0

Truck was turned in but never checked appropriately and had major mechanical issues

Caitlin S. 
Rating:
1.0

I am 45. I have moved 42 times in my life. I have used UHaul MANY times through the years, as a matter of fact, exclusively. This location had the absolute worse customer service and old worn out truck I have ever dealt with. First, the guys running the location are liars and cheaters. I signed a document that there was 3/4 of a tank of gas in the truck and if I did not return it with 3/4 of a tank they would charge me $4.00 a gallon (which followed with a long right wing political diatribe that had no place in customer service!) When I got in the truck it had 1/4 of a tank. The receipt I received this morning stated I only drove 36 miles. But it cost me $75 to get the tank to 3/4 of a tank. Second, the truck was old and falling apart. Inside the cab the felt on the roof was peeling off, the truck was not cleaned from previous users. I felt cheated, I felt used and taken advantage of. The mocking of Hispanic name as they competed in pronouncing it, the complete and utter unwelcoming atmosphere of the location made for an experience I would never want to go through again. I know this location does NOT represent UHaul, I have done enough business with your company to know this. I will continue to use UHaul, but I will never ever step foot in this lying cheating stealing location. Thank you. And Have a great day!

Julio C. 
Rating:
5.0

Customer did not leave a comment.

BRUNO D. 
Rating:
3.0

Very tight, no place to park truck.

Andrew S. 
Rating:
5.0

Every thing went well on line reservation is real helpful. I enjoyed talking with the man at the counter.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES N. 
Rating:
3.0

Looks a little shabby

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JAMAL C. 
Rating:
5.0

Paul Mitchell was great to work with - kind, thoughtful, respectful and a personality.

CLYDE B. 
Rating:
3.0

Customer did not leave a comment.

Allen R. 
Rating:
4.0

More service reps.

BILLY G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
3.0

Customer did not leave a comment.

sarah E. 
Rating:
5.0

This was a good U-haul rental experience. I was on my way quickly with my rental.

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Donnie G. 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
3.0

The truck that I rented had a "Check Engine" Light on. The windows had been left open so there were insects in the cabin. Moreover, the app did not work when I had brought back the truck. Therefore, I was charged the next day. I would NOT recommend this location or UHAUL unless they really needed it for the cost. Very disappointing.

Nicholas P. 
Rating:
3.0

I purchased two dollies and only got one but was charged for two. Communication was poor at the pick up location. I've had better experiences with u haul in the past.

Chad H. 
Rating:
1.0

I didn't appreciate being charged for a dolly that was left in the truck when I specifically indicated in my reservation that I did not want to rent one. Additionally, contactless pick-up/drop off does not work online as this location is misplaced on the website.

CADY R. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
2.0

Van had a strong smell of cigarette smoke and was dirty inside-sand or dirt present in passenger cab

ANDRE M. 
Rating:
2.0

Rude customer service. I arrived for a 3:00 pickup at 2:45. The CSR said you're early, but I'll still help you. I left the front door open because my kids were asleep in their carseats (windows down and 60 degrees) and I wanted to keep an eye on them. He told me to shut the door. I explained my kids were in the car and asked if I could leave it open. He said no and didn't like open doors. If I had any other option I would have left. Generally he was rude and treated me as if I was an inconvenience. As a consumer, it's my choice where I spend money. Never getting a dime out of me again.

Tai E. 
Rating:
5.0

Open earlier maybe?

PETER T S. 
Rating:
3.0

Customer did not leave a comment.

Jame A. 
Rating:
3.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

I did not know how to get key for truck, so I called 1-800 number and they could not help me either

Keith G. 
Rating:
2.0

For a man yes, not really for a woman. The Ammo Dump is a dump.

kirby F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
2.0

Customer did not leave a comment.

John R. 
Rating:
3.0

24/7 usage if business is closed location is a plus if you are by yourself checking in/out a rental.

Valvy G. 
Rating:
5.0

Super easy and fast pick up.

RONNIE C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
4.0

Customer did not leave a comment.

Alejandro F. 
Rating:
4.0

Customer did not leave a comment.

Juanita H. 
Rating:
2.0

Address the above issues

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
4.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

The owner of this lot is very nice and helpful.

Philip C. 
Rating:
1.0

It's a shithole!

lewis M. 
Rating:
5.0

Customer did not leave a comment.

LAUREN P. 
Rating:
4.0

Customer did not leave a comment.

Dianna H. 
Rating:
4.0

did not have any boxes

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
5.0

Friendly Staff. I enjoyed our interaction

Jared Bikeri O. 
Rating:
2.0

Notify when a dolly will not be available instead of when picking up the truck

Seth S. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
Rating:
3.0

It was not the best drop off location. However, the workflow using the Uhaul application worked well.

RHONDA C. 
Rating:
5.0

Just keep doing what you doing Love the way he express privacy for others

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Vicki R. 
Rating:
5.0

Great service. Thanks!

Hilton W. 
Rating:
3.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
3.0

Whole online check in process was completely ridiculous actually used up 45 minutes of allotted rental time just trying to get processed in an were hung up on twice while trying to get representative help. Wife at home stayed on phone for 20 minutes trying to get help no one even picked up.

Kim T. 
Rating:
5.0

No big deal,I swept it out and used sanitize inside and cleaned the driver and passenger floors.The last person must have forgot.The back was the worst.but again thats okay. i did it.

VICKI R. 
Rating:
1.0

At this location they don't know how to talk and treat customers. Nasty place and overcharges.

Mohammed Z. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
3.0

Customer did not leave a comment.

WAYMON B. 
Rating:
5.0

Excellent service. They had personal to unhook and move it into the parking location.

Freddie B. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
2.0

The running lights did not work. The rental location was not easy to find and the location was a bit difficult navigating a tow vehicle on the property.

Vance H. 
Rating:
4.0

Customer did not leave a comment.

Dennis R. 
Rating:
3.0

Customer did not leave a comment.

Wojciech B. 
Rating:
5.0

Customer did not leave a comment.

Mickey I. 
Rating:
2.0

Truck was not cleaned & I was unable to upload more than one picture to prove that I did enter that in the initial pick up .

Alicia V. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

Upon my arrival to the predetermined destination, Monck's Corner, SC I called the number for the drop-off in the area. They then sent me a location in Summerville, SC, some 10 miles from where I was. I passed three different U-haul locations to travel to this location. This whole experience with U-haul was a total fiasco and a terrible experience. Customer Service and support was nonexistent. I will do everything within my power to never to business with U-haul again and will encourage the more than 100 people that I supervise to do the same.

David H. 
Rating:
2.0

If the truck was clean and the location didn't make me and my friends nervous to approach during the bright day light, that would be nice.

Locke T. 
Rating:
5.0

I had a very good experience. Very friendly service. Nothing needs to be improved.

Nichole B. 
Rating:
1.0

Very poor customer service. If you enjoy being spoken to as if you were a child and or feel the need to be treated like a second class citizen then this is the place to go.

Pierre K. 
Rating:
5.0

First stop on the freewAy, I noticed A nail in the front left tire Of the Tow Dolly. It was flat and there was no leaking air, so I left it and finished my travel.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

MISTY G. 
Rating:
1.0

Looks like a scene in one of the wrong turn movies. The guy who came out didn't even say hi. He ordered me to do his job and back the truck between a crowded area of trees and uhaul. I refused. Got out. Handed him keys. He didn't say a word. Extremely rude. He mumbled something and I had to raise my voice asking if he said something he just said thanks and I walked away. Terrible place. Ammo dump is what it is. A DUMP. I need a call concerning this. (854)222-4021

Stephen M. 
Rating:
5.0

Mr. Mitchell was friendly and helpful.

Miranda C. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
3.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn J. 
Rating:
4.0

Customer did not leave a comment.

Simona S. 
Rating:
3.0

Customer did not leave a comment.

Khadijah N. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Cab of truck was covered in dog hair. Advised agent at rental location. Just got a shoulder shrug.

Jesse J. 
Rating:
5.0

Customer did not leave a comment.

Henry O. 
Rating:
4.0

while my reservation required no one to be there, the facility owner was still there and was very helpful. He gave me a couple of tips on how to get through the pick up process.

James T. 
Rating:
5.0

Customer did not leave a comment.

Elbert F. 
Rating:
3.0

Customer did not leave a comment.

Timmy J. 
Rating:
5.0

1. Once a reservation is made for a time and location do not change either. My location was set for one location and it changed two more times before pick-up; even on the day of pick-up. Also, the business closed before my pick up time and the business owner was frustrated. Fortunate, for me he waited for my arrival. 2. The business at the pickup/drop off location doesn't maintain a clear driveway to circle around the property. At drop off I had to back in from Luke St. three hundred feet and navigate a "S" curve to avoid other parked vehicles to park the trailer as instructed by the business owner. Other wise I would have had to drop it off and block the driveway at the gate. The entrance gate allows only one vehicle to pass through. I didn't choose this location and will not pick up from this location in the future even if my reservation is reassigned to this location.

Robert B. 
Rating:
5.0

The online payment system

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

Tyrika S. 
Rating:
3.0

Store was closed. Had to do 24/7 drop off with uhaul app. Tried to call at least 6 times on Friday to drop off but no answer. Also left a voice mail and never got a return call. Drop off app. Was great and easy to use.

Frederick C. 
No reviews have been submitted for this location.

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