Customer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd

1070 reviews

1032 E 46th St   Austin, TX 78751

(512) 452-2720

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 452-2720

1032 E 46th St
Austin, TX 78751

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The arrows directing you out of thr storage lot are a little confusing

VAGISHA B. 
Rating:
5.0

Excellent

Michael M.  |  First Impressions 
Rating:
5.0

Every single employee was extremely helpful and kind

SALLY D. 
Rating:
5.0

Customer did not leave a comment.

Jessica L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL B. 
Rating:
4.0

Customer did not leave a comment.

Addison P. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samisha H.  |  Overall Experience 
Rating:
1.0

Why does it say move out date is this week? You locked me out in Fall of 2019 and told me it was too late to get my things. I lost treasured belongings. This was very psychologically damaging. My account wasn't even delinquent at the time. You're now claiming the past 18 months of grieving and suicidal ideation was because an associate lied to me? I didn't have to lose my stuff? This is insult to injury... I will never, ever use your services again. You almost killed me. Over a lie. You almost killed me over a lie. Is it really too late to get my stuff? Why must you put me through this agony yet again?

Olivia W.  |  Overall Experience 
Rating:
5.0

SyMoiyne Clishaye helped me and was incredibly helpful and kind! She made the whole process easy and comfortable.

Sally D.  |  First Impressions 
Rating:
5.0

The staff was super friendly and helpful. While I had gone to get a storage unit my dog ran away. The young man at the front desk was so helpful he set everything up while I went to look for my dog. I threw my money at him and ran off. When I returned he had set up my account and helped me move my stuff. He could've taken my money but didn't. I wish I could remember his name. You guys rock!

Sarah K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa L.  |  Overall Experience 
Rating:
5.0

Great customer service.

DANIEL L. 
Rating:
5.0

Ladies up front were wonderful. Thank you!

ANNE C. 
Rating:
1.0

Joi, the person who helped me was great. I was told though that it was a 24 hour rental and that I would get charged for actual mileage. I picked up the truck at 3:30 and dropped it off same day at 11:30 but I was charged an extra day rental. Also, I actually went to return the truck earlier than 11:30 but there was a very shady individual that was standing right by the door. It looks like he was doing drugs, etc. I was not able to pull the truck up and drop the keys in the night drop. I finally called U-Haul to find out what I should do because I had to drop the truck that night as I was catching a flight back to Seattle in the morning. We waited a long time and finally the person left. I rushed and drop the truck and keys and got out of there. I was a huge waste of time and scary because it was only my daughter and me. I took a picture that I can send. I would never rent from this location again.

Denise L. 
Rating:
5.0

Only complaints are that I wish I didn't have to fill out a whole new contract since I have a contract / unit there already, and that it was made clearer that "online ready to move in" meant "the lock is already in the unit." No big deal but would have really polished off the experience. Other than that everything was great.

Murray M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Steven Alvis B. 
Rating:
5.0

Customer did not leave a comment.

Chilin H.  |  Overall Experience 
Rating:
5.0

Jo was very professional and helpful.

Staley G. 
Rating:
5.0

The manager was lovely friendly and a pleasure to work with! My experience at this location was super! Thank you u haul you did great at this location! 😊😊😊😊😊 EXCELLENT

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Rachel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pryor L. 
Rating:
5.0

Joy was so wonderful. So sweet and welcoming. Solved a few of our problems with unloading and loading into the unit. She saved the day! She needs a promotion and a raise. Would come back to that location anytime.

LAUREN O. 
Rating:
5.0

Customer did not leave a comment.

Jason Charles R. 
Rating:
4.0

The location was fine and the staff helpful, but doing anything online with U-Haul is horrible.

Cynthia R.  |  Overall Experience 
Rating:
4.0

The location is a bit confusing tucked back all fenced in ... however Joi was very friendly and pleasant even when having to work Christmas Eve.

MARGARET HELEN S. 
Rating:
5.0

Customer did not leave a comment.

Judson H. 
Rating:
5.0

Joi the store manager was so great to work with. I had gone to a closer U-Haul originally (4021 N Interstate Hwy 35, Austin, TX 78722). When I walked into the first store (labeled U-Haul at UT Austin), you would have thought I had just ruined the two people who were working's day. They refused to help me locate a truck, opting to tell me they had nothing available until Dec. 30. They told me to call the U-Haul 1-800 number and that was it. Zero effort on their part to try and provide me with any assistance. As soon as I walked into the second one, U-Haul Moving & Storage at I-35 and Airport Blvd, it was like night and day from the other U-Haul. Joi, like her name implies, was quite literally a joy to work with. I walked into the building worried now that I wouldn't be able to rent anything. Joi sat me down, went on her computer and was able to get me a truck with everything I needed in less than 10min. Moving is stressful. Having to work with difficult people amidst a stressful time is very difficult. Joi took away any and all stress I had. Minus me having to drive the truck. But no one can help that but me. I would 200% recommend you go to the U-Haul Moving & Storage at I-35 and Airport Blvd and work with Joi to get all of your moving needs taken care of.

Dana K. 
Rating:
2.0

My overall experience was not good

Tiffany P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DON H.  |  First Impressions 
Rating:
5.0

I was very pleased with the service I received at Uhaul Storage. I never worried about my property and always found the building clean and bug feel. Staff was very friendly and willing to help in any way. Thank you Joi Scott and Laura Cruz.

aida G.  |  Overall Experience 
Rating:
5.0

Laura and Joi were super helpful in the entire storage renting process! My wife and I are very appreciative. Thank you

Nolen W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chombe H. 
Rating:
5.0

Customer did not leave a comment.

Hillary T. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
3.0

Customer did not leave a comment.

Rick J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lee L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melissa S.  |  Overall Experience 
Rating:
1.0

Locking handle to unit I was assigned was broken and mangled and made it super frustrating to get in and out without cutting myself. Lady who assigned me the lock was super short with me and even took a personal call while to interrupt me getting my unit. Informed me the day of my truck rental that it was on the other side of the freeway at a different uhaul even though I specifically reserved the truck at this location. Sloppy and disorganized!

Steven A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Motaz T. 
Rating:
5.0

the hanging bar in the middle of the van was warped.. and ended up snapping during my move.

Camden C. 
Rating:
5.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Stephen K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastasiya B.  |  Overall Experience 
Rating:
1.0

I called to speak to a manager it took two weeks to get a hold of Joy. She never called me back. When I finally reached her by phone she gave me her cell and told me to call her back. I text her. She text me back "I'll call you back soon." She still has not called me back and my issue/problem has not been resolved it's been a month now.

DENA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

Igor S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

sophia H. 
Rating:
2.0

Customer did not leave a comment.

Dwayne O. 
Rating:
4.0

Need more parking space. Had wait for 15 minutes for someone to leave

Peijun J. 
Rating:
5.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
5.0

The kind woman managing the location brought my father and I water bottles while we were moving out. Please give her a promotion. While I was moving in, the staff was super friendly as well. God bless!!

Farris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
3.0

I reserved the U-Haul for 24 hours but ended up dropping it off the same day after business hours. I enquired about that option while picking up the vehicle and I was given instructions for the procedure, however, I wasn't informed about the extra $20 charge for dropping off after business hours. Had I known about it, I would have returned it the next day.

Gargi S. 
Rating:
1.0

Customer did not leave a comment.

Nader S. 
Rating:
1.0

We reserved a ground (pull up) unit that was not available to us upon arrival and was charged more for a unit on the 4th floor, and had to place our belongings into 2 seperate units. Being able to speak to a manager is still yet to be taken care. Manager not in for 5 days.

DENA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
3.0

Customer did not leave a comment.

Ashley C.  |  Overall Experience 
Rating:
5.0

Great customer service workers.

Shawn P. 
Rating:
2.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

I spoke with Joe Scott and she was so kind and helpful with everything that I needed even when she was out of the office.

betsy y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
4.0

Locks on truck doors and ignition were worn out. Hard to get to operate

Robert G. 
Rating:
3.0

Thank you!

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Anastasiya B.  |  First Impressions 
Rating:
1.0

My daughter rented a cargo van Sunday 8/9 and used for two hrs, I had reserved for 4 hours, she returned the van And realized she left her purse in it. She went back and the guy said there was no purse and he already rented out again, REALLY??? Complete BS!!! He wouldn't give my daughter the managers name, so she filed a police report and stopped the payment. Maybe if they don't get their money they will be willing to y'all and explain where my daughters purse is!!! Hate liars!!!

Riley K. 
Rating:
5.0

The person who assisted me, Joi, really went the extra mile to help me. Because I am currently overseas, I had trouble filling out the online forms, which are not set up for that. Joi went through everything with me over the telephone, line by line, and helped me to get it sorted. Great employee!

Lucinda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raven L. 
Rating:
4.0

My experience with this location was great. However, my experience with the website was horrible!

Cynthia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jivante C. 
Rating:
5.0

Customer did not leave a comment.

Sarah G.  |  First Impressions 
Rating:
1.0

I still have not moved in a week later. Your communication was poor and now your elevator is broke down This has caused me much other major hassles. I need you keep the unit and get my first month rent back for my trouble. No intent I am sure. But you all fouled me up.

James B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

The young man working was all by himself and there was a line of people wanting storage/rental van, etc. the employee was very professional, friendly and trying to accommodate everyone’s needs. He did an outstanding job! But, the management should schedule more than one person to work.

todd t.  |  First Impressions 
Rating:
2.0

I had a unit booked in a certain size and they didn’t have it when I got there. They wanted me to buy a bigger one which was more expensive. It took forever to get them to give it to me at the same price because they messed up my reservation. They also didn’t know how to give me the discount and it took forever. Nice place though very clean.

Joseph S.  |  First Impressions 
Rating:
2.0

I rented a uhual trailer 2 times recently, racking up a free month of storage each time - as is marketed constantly by uhual - then came time for me to use my free storage and they only let me redeem 1 month. There is zero marketing that says the free storage is not stackable, an employee even said I could but the manager decided no. I moved my stuff out of your business and paid another company to store my belongings as a result. Not impressed

Noelle H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Z.  |  Overall Experience 
Rating:
5.0

The attendant was the epitome of patience considering issues with reservations and delays. He maintained a calm demeanor and rapidly addressed a variety of customer needs at the same time. Radarion (possible name mispell) deserves some commendation and a raise for how much he dealt with

John E. 
Rating:
5.0

Customer did not leave a comment.

Deborah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane F. 
Rating:
5.0

Staff are helpful and very friendly.

Bassam I.  |  First Impressions 
Rating:
5.0

Agent there was very helpful.

DONALD L. 
Rating:
5.0

Joey was very kind, welcoming & accommodating. The facility is very clean and had cold waters available to the clients which was very kind.

RAQUEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zizhao W. 
Rating:
5.0

Everyone was super friendly and helpful!

Derek U. 
Rating:
2.0

Employees need to wear a fucking mask. Austin, Texas has cases of Covid-19 shooting up like crazy. I could be immunocompromised and it's necessary for me to move and interact with employees at pickup (I didn't think that'd be the case when reserving online). Like seriously it isn't that hard to wear a god damn mask.

Augustine M. 
Rating:
5.0

Customer did not leave a comment.

Crystal Z.  |  First Impressions 
Rating:
3.0

The employee inside the store (1032 E. 46th St location in Austin TX) was not wearing a mask, even though all business employees and customers are required to wear a mask in Travis County. I chose contactless pickup for a truck rental, but the website was not working when I arrived so I had to go inside which I would have preferred to avoid entirely. The employee not wearing a mask inside the store confirmed my fears about in person pickup. I will not be returning to this location as long as the mask order is in effect in Travis County.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
5.0

The customer service was great! The representative who assisted me (I forgot her name) was so so friendly and helpful--she brightened up my moving day and went the extra mile. :)

Selena D. 
Rating:
5.0

Customer did not leave a comment.

Clarissa H.  |  Overall Experience 
Rating:
5.0

Super easy and affordable.

Jason S. 
Rating:
4.0

My experience has been great thus far. I am hoping it will continue.

Janelle P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rick J.  |  First Impressions 
Rating:
5.0

The new online system and space set up is SO easy. It went so much quicker than I was anticipating so I had a lot of extra time in my day! I've rented space here before. The facility is very clean and the space was prepped and ready to go on schedule!

Robert R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bryana s.  |  First Impressions 
Rating:
3.0

Open the store on time. :-)

Peter G. 
Rating:
1.0

I made a reservation with the app. The app directed me to a different location than the one I originally chose. When I arrived, I was unable to obtain the vehicle without interacting with a Uhaul employee, which I would have preferred not to do on account of the virus. I asked the employee to put on a mask before I interacted with her. She was offended by this request and told me it was "her building". I said if she is going to interact with the public then she should be responsible and take the incredibly easy measure of wearing a mask. Anyway, she didn't even have one. Moving on, she apparently deleted my reservation and created a new one for me. When I made the original reservation, I declined the CDW. I didn't want it, didn't need it. When I returned to the location and checked the truck back in via the app, I saw that she had included it. I went inside to speak to her about it (she still wasn't wearing a mask) and she said the CDW is not optional, that it's required. This is false. I have rented trucks from Uhaul dozens of times. I would appreciate being refunded for the CDW, which you will see I declined by looking at my original reservation. Appart from the CDW: Uhaul should educate its staff about the value of basic (and frankly not difficult) measures such as wearing a mask. If your employees are not intelligent enough to take these measures on their own, Uhaul should require them. In the meantime, I will not be returning to Uhaul unless it is absolutely necessary.

Mike O. 
Rating:
5.0

Best experience I've ever had renting a vehicle. Your IT department should get major kudos and raises for the online renting process. I was able to easily complete my transactions without ever needing to even speak with anyone. Awesome!!!!!!

Guy H. 
Rating:
2.0

I was charged for things that I did not receive. The employees were working very diligently, however, there were many problems with the reservation. I did online check in -- however, there was no key in the lockbox. I did not receive dollies or pads -- however, I was charged for them, despite contesting that upon returning the vehicle.

Celia F. 
Rating:
5.0

Customer did not leave a comment.

Emily R. 
Rating:
5.0

I had trouble checking the truck in for return and the associates were very helpful and knowledgeable.

Ashley D. 
Rating:
5.0

Clearly marked parking spots would help. The current parking is kind of strange due to the slope. Parking at the side would be more convenient. In addition to this, the process for the self-checkout should be clearer. I had to go indoors and talk to a staff member to understand the specifics.

Shorya C. 
Rating:
3.0

parking was absolutely terrible while construction was occurring and did not accomodate to movers

Arielle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

growler u.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Amazing service. Thank you for taking care of me Joi.

David H. 
Rating:
5.0

I highly recommend UHAUL on E 46th. Joi was awesome. She checked me in and took me to the storage unit. The building and storage unit was extremely clean. I had absolutely no worries.

Adrienne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
2.0

Customer did not leave a comment.

Mackenzie G. 
Rating:
5.0

I plan to use this location again for storage. Everyone was very nice.

Kim B. 
Rating:
4.0

Customer did not leave a comment.

Cole R. 
Rating:
5.0

Very friendly staff.

Michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Cesar T S. 
Rating:
5.0

Customer did not leave a comment.

michelle b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

emily W. 
Rating:
5.0

The person working the morning we picked up the U-Haul was very professional, helpful and very prompt

Paul S. 
Rating:
5.0

Really helpful staff.

Stuart S. 
Rating:
1.0

I have never been more screwed over by a company than by the Uhaul, located at 1032 E. 46th Street, in Austin, Texas. I rented a 10-foot moving truck with 20 miles purchased for 24 hours. First, they charged me additional mileage, stating that I went 66 miles when I only drove 20 miles. I left the Uhaul Truck at Uhaul when I rented it and picked it up when I needed it to save on mileage. I drove 7.4 miles to my home and 7.4 miles back and left it again at Uhaul were I picked it up, with no stops. I returned the next day to pick it up as I was still in my 24-hour rental period. I literally drove 2.1 miles down the road to my storage facility and then back to Uhaul to drop off the Truck. Where before returning I put $6 gas from the gas station 500 feet from Uhaul. The Truck gets 10 miles per gallon, and I put in 3 gallons at $1.99 per gallon. So I drove 18.2 miles and on my contract, I said I would drive 20 miles total, so I gave them 10 additional gallons for free and still was charged for fuel. Yet, they say I drove 66 miles and charged be a fuel charge as well(I left the truck parked on an incline, and I bet that is where the fuel level was read which would show less than what it actually had, I thought that might happen but, not to this extent)Not to mention that every day before I went to pick it up to go to my storage the Assitant Manager called to be to ask where the keys were. I told her that I was not done with the Truck, and it was not due back till 6 pm that day. I asked if that was a problem, she stated it was not, but they close at 5 pm, I asked what do I do when I return it, and she said to drop the keys in the dropbox and that nothing more. I did as she instructed, and as I was looking up, I looked over my paperwork and saw that there was an after-hour check-in process done online. I began doing it and realized I needed a picture of the mileage to complete the process, and the system will not let you complete the process without uploading an image of the distance. The Assitant Manager never said anything about the after-hour process, or I would have been prepared. So the next day, I get emailed a receipt for a $127 charge for what should have only been $50. I planned my move strategically as Uhaul, in some cases, charges for mileage. So every mile counts! If things could not get worse, as I was driving down to Uhaul to discuss the above billing issues, I get another email receipt for a $220 charge for damage. I thought to myself; this has to be a mistake as I know for a fact that I did not hit anything or would have let them know. I was charged for a huge gash to the rear of the Truck. I never hit anything at any time while it was in my possession. Come to find out Uhaul is suppose to do a walk around the vehicle prior to taking position of the Truck. At this time you and the employee notate any prior damage. A walk around never took place. Additionally, why was this billed to me hours later after they charged when they checked the

Enrique G. 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

allan M. 
Rating:
5.0

Customer did not leave a comment.

Ingeborg C. 
Rating:
5.0

Customer did not leave a comment.

Princess G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The woman who was working was very helpful and nice :)

Jessica C. 
Rating:
5.0

David was great. Best U Haul experience, ever.

Danny H. 
Rating:
3.0

I would recommend not throwing random deposit fees at people who reserved online. Because it doesn't say anything online about deposits.

Britany P. 
Rating:
1.0

They are trying to charge me for things I was told I would not be charged for. Every time I try and talk to them they do not answer. Do not use this location.

Emma S. 
Rating:
5.0

Customer did not leave a comment.

Clarence M. 
Rating:
4.0

Both locations staffed w/ 1 person - should have 2

James M. 
Rating:
5.0

Very easy pick-up service. Everyone was nice. Made our move to Beaumont a lot easier.

Veronica T. 
Rating:
1.0

Over charged me big time and the truck was shit

Dalton W. 
Rating:
4.0

More efficient in renting and returning.

Corey T. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
2.0

Equipment was clean because it was new. The store was a mess, the rental wasn't ready, manager was rude. I got charged extra for gas after I put gas in it before dropping it off.

David G. 
Rating:
4.0

Customer did not leave a comment.

Brittany W. 
Rating:
5.0

The staff is very friendly and helpful!

Jill B. 
Rating:
4.0

The storage rooms’ locations shown available on line were not. The 5x5x10 was more of a 4x4x10. (Wall placement and structure?)I had to go up to a 5x7x10. Thankful for the manager, Laura’s help.

Keely R.  |  First Impressions 
Rating:
5.0

It was a positive experience.

edward o.  |  Overall Experience 
Rating:
5.0

Laura who manages this location was exceptional. Cool, friendly, informative. When national corporate made mistakes, Laura made solutions. Would gladly use this facility again.

Graham N.  |  Overall Experience 
Rating:
5.0

Great location. The manager is friendly and fast

Victoria H. 
Rating:
5.0

Thank you Laura!

Victoria H. 
Rating:
5.0

Can't ask for better service

Victoria H. 
Rating:
5.0

The staff was courteous, friendly, and professional. When my rental vehicle ended up having a mechanical issue, they made things right without hesitation. Great customer service

Michael N. 
Rating:
5.0

Laura is professional and her team meets the expectations she sets when she isn't there.

Victoria H. 
Rating:
5.0

Laura makes genuine connections with her clients and consistently makes the reservation process quick

Victoria H. 
Rating:
5.0

Laura has been extremely helpful and efficient. We were able to complete the storage unit sign-up process over the phone very quickly.

Jag G.  |  First Impressions 
Rating:
1.0

Unresponsive, unprofessional, management seems unqualified for a job requiring no qualifications. Useless when needed. This U-Haul might be the most poorly run location I’ve ever encountered.

John D.  |  Overall Experience 
Rating:
5.0

Nothing they were perfect.

myron L. 
Rating:
4.0

The staff's professionalism and kindness when i needed face to face help was exceptional. Top tier. My only concern is solely on the mobile process. First time doing it. In a rush, I accidentally took a picture of my CHL (legal concealed hand gun licence). I was expecting a retake from the online employee. Instead, I was immediately logged out and marked as a security problem. The friendly staff member in the office understood the issue and reversed the security hold to allow me to finish the process. Thankfully. Not that it matters, I was not carrying in or out of the office, or even in the U-Haul.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Pleasant experience and the people in the office were always helpful.

Diane L.  |  Overall Experience 
Rating:
4.0

Great service and very professional.

Raymond O. 
Rating:
1.0

I moved in to my storage unit on October 20, leaving it secured. When I returned on October 27, I found it had been robbed during the course of those 6 days. No notification was given to me regarding the break in, nor has there been ANY communication from U-Haul regarding the next course of action. The general manager, Laura Alcazar, had promised to get in contact with me the next day, but that was not followed through. This place has holes in their fences that allow people to come in and ransack units. They “fix” these holes by using cheap zip ties that are just ripped off when thieves need entrance again. They also conveniently have spots where the cameras don't cover so as to allow thieves to get in and out without detection. Avoid this location.

John D. 
Rating:
5.0

Customer did not leave a comment.

Isamar L. 
Rating:
5.0

Thank you Laura for a smooth process. Also Key and Tiffany are great additions to the team and extremely helpful. Cameos from Lisa are ALWAYS welcome too!

Wilfrid D. 
Rating:
5.0

Extremely helpful

Tim l.  |  Overall Experience 
Rating:
5.0

Better if air conditioning worked.

Lee L.  |  First Impressions 
Rating:
5.0

The manager was extremely professional and polite

john c.  |  First Impressions 
Rating:
1.0

Securing my U-Box in NYC was easy, as was the shipping of my stuff across the country to ATX. It's here at three locations and on two misinforming customer service calls that things disintegrated.

Graham N.  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. Thank you U-Haul Storage!

david park H.  |  Overall Experience 
Rating:
5.0

excellent service; staff was friendly and helpful at all times.

Diana L.  |  Overall Experience 
Rating:
3.0

good

SHAN S.  |  Overall Experience 
Rating:
1.0

I reserved a drive up unit and received a 3rd floor unit. Staff had no explanation and didn’t try to make my experience positive in any way. I’m very unhappy and will not be using uhaul again.

Sumer S.  |  First Impressions 
Rating:
5.0

Excellent service!

kathleen s.  |  First Impressions 
Rating:
5.0

The service was excellent. Prompt, Polite and very clean. I’ll be back.

joseph c.  |  First Impressions 
Rating:
1.0

Management failure to disclose that making a “reservation” just reserves a “spot” in their system, DOES NOT reserve you the storage room . I reserved in person 3 weeks ago & even offered to pay then

Griselda F.  |  First Impressions 
Rating:
1.0

U-Haul gave me wrong address in my confirmation email ,Mobile App, text msg & agent on phone ! Wasted >1 hr driving around! There is no place to park my car to get the keys from the office !

SHAN S.  |  First Impressions 
Rating:
5.0

Tnks for evrething....see you soon again ..

Javier Charles Z.  |  Overall Experience 
Rating:
5.0

Great facility!

DEBRA W.  |  Overall Experience 
Rating:
4.0

I have been at this facility for about 15 years as a pharma rep and most years were good except the time when you chose not to have a manger on site and I was close to leaving glad u put one back

STACEY F.  |  Overall Experience 
Rating:
5.0

Good

Derrick C.  |  First Impressions 
Rating:
5.0

The lady who checked me in was extremely helpful and made every effort to see that I was satisfied with the right size unit for my needs. She also followed up promptly to questions I had same day.

Nicholas G.  |  First Impressions 
Rating:
5.0

Great place.

Jamie P.  |  Overall Experience 
Rating:
5.0

I loved it

christopher u.  |  First Impressions 
Rating:
2.0

The staff somehow miscommunicated and put a lock on my unit, when I had been told it would be left open in order for me to put my stuff into it.

suzanne b.  |  First Impressions 
Rating:
5.0

Great to work with. Thanks.

Samuel G.  |  First Impressions 
Rating:
5.0

Great customer service

DAVID S.  |  First Impressions 
Rating:
2.0

Gate code didn’t work after 11 tries, keys to storage lock on my locker didn’t work after 2 tries. Employee on duty was covering from another location, he did his best but was incredibly frustrating.

DANIEL C.  |  First Impressions 
Rating:
5.0

The person helping me was great.

MAGGS M.  |  First Impressions 
Rating:
1.0

Took me 3+ hours to get into storage unit. Wasnt told where to go at first, made multiple trips between office and storage unit before anyone figured out that i was given the wrong entry code

Julian K.  |  First Impressions 
Rating:
1.0

I was broken into, the lock bar was torn down with a crowbar and was never called. The way I found out was I went to my storage and a different lock was on storage. I call the manager David he came to

Roel G.  |  Overall Experience 
Rating:
5.0

Always a Pleasant Experience when visiting this Facility.

RONALD O.  |  Overall Experience 
Rating:
2.0

they charged me for a whole month after being 2 days over my payment date! that BS!

LISA g.  |  Overall Experience 
Rating:
3.0

I had difficulty with the check out process. The 'computers were down' so i turned in my access card and information to the location manager, who never closed my account. Took 2 weeks to sort it out

scott b.  |  Overall Experience 
Rating:
5.0

Uhaul was awesome

ERIC T.  |  Overall Experience 
Rating:
1.0

I wouldn't recommend your business to anyone, and you will be lucky if I don't write a negative report about you on YELP.

MICHAEL B.  |  Overall Experience 
Rating:
2.0

I have been trying to close my unit for several months and can not get in touch with the storage manager given the remote site. I continue to be charged.

BMF M.  |  Overall Experience 
Rating:
5.0

Convenient location. Helpful staff in the office. And they were supportive and intuitive with me when it came time to move out. Thank you U-Haul!

Frances W.  |  Overall Experience 
Rating:
5.0

thank all of you for kind help

Roxanne B.  |  Overall Experience 
Rating:
3.0

Staff was friendly for the most part of the time I rented at the location. However, once or twice I had somebody on the phone who was a real handful and a real pain in the neck.

OLIVER M.  |  Overall Experience 
Rating:
5.0

It was very comforting to know my valuables were safe and secure. The prices were affordable and overall it was a good experience.

Yvette M.  |  Overall Experience 
Rating:
1.0

Broken elevator and no AC

Cara L.  |  Reservation 
Rating:
5.0

The store manager Krystal was phenomenal. She was accommodating, intelligent, and easy to talk to. Made the whole experience worth while.

miles f.  |  Overall Experience 
Rating:
5.0

Good facility, served its' purpose.

matt l.  |  Overall Experience 
Rating:
5.0

a

Edwin G.  |  Overall Experience 
Rating:
1.0

I reserved a unit a month in advance and the day I was supposed to move items into it, I was told I do not have a unit ready. And I received an email charging me double for the unit I did not have.

Melissa S.  |  Overall Experience 
Rating:
3.0

The elevator was broken during my move out process. Also, the carts at the I-35 and Airport location are TERRIBLE. Only one flat bed cart and the wheel was broken. Please consider upgrading the carts

Clint S.  |  Overall Experience 
Rating:
4.0

None

DIXON T.  |  Overall Experience 
Rating:
1.0

I made a reservation a month in advance that was not honored when I arrived with a truck full of the furniture I needed to store. “Overbooking” was the explanation. Very disappointing.

Jeffrey W.  |  Reservation 
Rating:
1.0

I reserved a storage unit close to a month ago. We even called to confirm that the reservation was in place. When we arrived on Sat., we were told there was no space for us at this facility. Not. Good

JOHN G.  |  Reservation 
Rating:
5.0

Awesome service. Didn't need an extra month that I paid for and got money refunded back. Great staff that is friendly and always willing to help.

Daniel R.  |  Overall Experience 
Rating:
5.0

No additional comments

Robbin S.  |  Overall Experience 
Rating:
5.0

Your employee Kelsey Acosta is the nicest, most CV competent person I can remember wo e.g king with at any storage or truck rental facility...

Duggan F.  |  Overall Experience 
Rating:
4.0

C'est ici le troisieme fois pour moi avec U-Haul et, remerciers a Ms. KRYSTAL CRUZ, le meilleur.

JOHN S.  |  Overall Experience 
Rating:
2.0

The access to the storage area is too easily blocked by the rental trucks, making it impossible to move in and out with ease.

elaine c.  |  Overall Experience 
No reviews have been submitted for this location.

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