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belinda c | First ImpressionsSelf Storage Units in Albany, NY, 12202
U-Haul Moving & Storage of Albany
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Features Available at this Facility :
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Available Units (All Sizes are Approximate)
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U-Haul Moving & Storage at Riverfront Preserve
8 Erie Blvd, Albany, NY 12207 View Available Units1.3 miles from this location -
U-Haul Moving & Storage of Menands
40 Simmons Ln, Menands, NY 12204 View Available Units3.0 miles from this location -
U-Haul Moving & Storage of Albany-Menands
125 Broadway, Menands, NY 12204 View Available Units3.1 miles from this location -
Campbell Avenue Storage
525 Campbell Ave, Troy, NY 12180 View Available Units
(U-Haul Neighborhood Dealer)6.0 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I was charged for 2 days when I only had a truck rental for 5 hours
Raymale T | First ImpressionsManagement needs to be fired. Do not know how to talk to people on a face-to-face.
REGINAL H | Overall ExperienceNo tried to accommodate just a oh well attitude. Need better customer service skills.
Letisha J | First ImpressionsI didn't mind the wait but other customers complained of only one person working the counter. She had to leave to get pics of trailer hook ups and then come back to service others.
lavonna h | First ImpressionsThanks for the free months rent
TIFFANY R | First ImpressionsThey were great with taking to where I could put my belongings and walked me thru on how to access and gain my entrance to the facility when bring thing to the storage unit..
auretha p | First Impressionsfue una señorita que me atendio su trato fue muy cordial atento muy recomendado ✌️
ELOY S | First ImpressionsThe temperature on the 3rd floor is much too warm(90 degrees yesterday) But no complaints otherwise. A nice clean facility with a lot of security
JUDITH C | First ImpressionsThey are quick to lock you out of your unit for missed payment. But you have to hunt someone down to remove the lock once your payment is made. Staff is very “should” with you, nonchalant and irritable. Not pleasant to speak to work with them. Between the customer service line and in person representatives I’ve gotten conflicting information on several occasions.
Diamond G | Overall ExperienceN/A
Robin T | Overall ExperienceI stored my belongings here for about 8 months. The facility itself was clean, secure, and well-maintained- no issues with the storage units at all. However, the customer service was consistently disappointing. Most of the staff had little to no understanding of their own systems, often causing unnecessary delays. On several occasions, I encountered employees who clearly lacked motivation or concern for customers' time. U-Haul needs to invest in better training and hold staff to a higher standard if they want the customer experience to match the quality of their facilities.
Brandon M | Overall Experience