Organized….Very Patient and extremely knowledgeable andd so helpful.
ELAINE P | First ImpressionsSelf Storage Units in Boston, MA, 02118
U-Haul Moving & Storage at Mass Ave Boston
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- 4.0 Average Customer Rating
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I left all my clothing, house hold cleaning supplies and boxes of important stuff in The Mass Ave, Roxbury, MA old U Haul storage for 7 months ( at the high rate of $190/m) Every time I visited the main elevator would break down or be stuck on another floor and the small elevator was too small for most of my furniture. Forcing me to wait for hours to get stuff in or out of the unit every time. When I finally removed everything there was rat poop and urine on everything… paper items were shredded by rats. I have had better experiences at other U Haul storage facilities in the past. I highly recommend you close, tear down or rebuild a new building, soon! I moved out and thoroughly cleaned my unit on July 20, 2025and confirmed I was all paid up on 8/21/25.
Paul B | Overall ExperienceGreat people !!!
Mary H | Overall ExperienceGreat
WILLIAM W | First ImpressionsThe manager there was absolutely wonderful and soo helpful don’t know his name but he was there when I closed out excellent service
Debra M | Overall ExperienceThe fact that I cannot access my unit after hours is a deal breaker for me. I was told that I had access after hours. SO I loaded up my car with stuff, and I showed up at the storage facility 15 minutes after office hours only to find out that I could not access my storage locker. I now have a car full of stuff, that I cannot put anywhere, that I am driving going to work and other places around for days, and that I cant unload until tomorrow, which will be a total of 3 days. What a pain in the A--!!! Had I known, or if someone at U-Haul told me, I would not have rented this locker. I will find a new facility and move my belongings elsewhere.
MARCO D | First Impressions100% of the furniture I stored was damaged beyond salvage by rodents. Those need to be controlled — they cost me at least $8000!
Sarah B | Overall ExperienceEl servicio que me brindaron fue excelente El personal son muy serviciales gracias por tan buena atención y el servicio
gensi e | Overall ExperienceFrom the moment I started my storage with my unit to when I closed it off. I never had an issue.
Margerie V | Overall ExperienceBecause we used the U-Haul storage solution for the first time, we truly appreciated the professional and friendly support from Lamar and from Isaiahq.
Rainer M | First ImpressionsBrenda was great. She was efficient and pleasant.
DANIEL L | First ImpressionsI went to drop my things off to storage before 10pm and still was not able to access the building. Someone came out and then I was able to get inside get inside, but looking for my storage unit and it's already being used. Waisted time and gas.
Sabrina C | First Impressions