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APOLINAR S | Overall ExperienceSelf Storage Units in Boston, MA, 02118
U-Haul Moving & Storage at Mass Ave Boston
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Storage Customer Reviews
- 3.5 Average Customer Rating
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100% of the furniture I stored was damaged beyond salvage by rodents. Those need to be controlled — they cost me at least $8000!
Sarah B | Overall ExperienceEl servicio que me brindaron fue excelente El personal son muy serviciales gracias por tan buena atención y el servicio
gensi e | Overall ExperienceFrom the moment I started my storage with my unit to when I closed it off. I never had an issue.
Margerie V | Overall ExperienceBecause we used the U-Haul storage solution for the first time, we truly appreciated the professional and friendly support from Lamar and from Isaiahq.
Rainer M | First ImpressionsBrenda was great. She was efficient and pleasant.
DANIEL L | First ImpressionsI went to drop my things off to storage before 10pm and still was not able to access the building. Someone came out and then I was able to get inside get inside, but looking for my storage unit and it's already being used. Waisted time and gas.
Sabrina C | First ImpressionsEveryone was very helpful, and friendly will recommend
Brenda m | Overall ExperienceThe staff was helpful, but the experience was awful. They gave us a smaller unit than we reserved and tried to shut us out while moving in, even though we were late because they wouldn't help us. The facility is not built for carrying heavy objects, even though that is literally why it exists. The carts they provide are almost impossible to use, and my unit ended up being up a set of stairs (not what I ordered). It was a very stressful and tiring experience.
Alexandra G | First ImpressionsCustomer service was very friendly and new their job
PATRICIA O | Overall ExperienceType of storage users: out-of-state 22 year olds moving for law school. Checking in: Checking in was easy, the staff was helpful and they upgraded my storage unit to a larger size same day upon request; however, very little parking area. Free dolly's for a faster process! Area had a lot of individuals wondering, but the facility felt very secure! Checking out: We had sudden life changes; so, we moved out of the storage unit within a week. There was a rat/mouse posion box in our unit, but with our stuff being in there for only five (5) days our belongings were covered in rat droppings. Whatever poison they had in the unit does not work. There are signs that advertise the ability to pay a dumping fee in order to use the u-haul facilities dumpsters; yet, when I asked how much the fee was they said they no longer have that amenities despite it advertised all over the facility. Confidently though, they have a furniture recycling area and a clothing donation bin with in the facility, which (based on the facilities advertised signs) is free for use!
devon h | Overall ExperienceBrenda was amazing! She assisted me with both my move in & moved out. Both times she went above and beyond to be friendly and make sure my needs were met. 10 out of 10 would move again.
Kyle G | Overall ExperienceThere is a gentleman working in the storage building named Alexander. I cannot speak highly enough of this man. He should be the poster boy excellence in customer service
Vincent D | Online Move InI had mouse droppings and mouse waste all over my stuff.
JESICA E | Overall ExperienceThe staff is excellent. They were very helpful. From the people in the show room to the ones outside. They made the move go smoothly. I would recommend this location to a friend.
Andrew R | First ImpressionsI would of said excellence but I will say average due to the rat poop at which I threw some things out. Other than that very convenient.
Grace S | Overall ExperienceYall payment arrangement not good you can never pay half on it I told yall I’m not working now I loose all my stuff including my son ashes from his death but it’s all good
RONALD L | Overall ExperienceStaff was always great. Facility is in depressed location but nonetheless a good experience
david r | Overall Experience