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SUSAN W | Overall ExperienceSelf Storage Units in Boston, MA, 02118
U-Haul Moving & Storage at Mass Ave Boston
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
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![Example storage unit layout]()
Small
4' x 4' x 5'Miscellaneous Storage
Size Guide- Rate:
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$94.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $94.95 Per Month
-
![Example storage unit layout]()
Small
4' x 8' x 5'Miscellaneous Storage
Size Guide- Rate:
-
$94.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $94.95 Per Month
Storage Lockers
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![Example storage unit layout]()
Small
4' x 4' x 6'- Rate:
-
$89.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- Climate
- Rate:
- $89.95 Per Month
-
![Example storage unit layout]()
Small
4' x 5' x 6'- Rate:
-
$89.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- Climate
- Rate:
- $89.95 Per Month
-
![Example storage unit layout]()
Small
4' x 4' x 6'- Rate:
-
$104.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- Climate
- Rate:
- $104.95 Per Month
Indoor Storage
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
everything was destroyed due to rats eating books, and rat feces and urine on the furniture.
robert r | Overall ExperienceWe made a reservation online for our storage unit and confirmed it the day before. We have provided all info, including credit card. But when we arrived at the facility, the clerk told us nothing was available. I told her I had a reservation, but she said sorry, it’s first come, first serve. When I said that seemed counter to the idea of a reservation, she merely shrugged. When I insisted on needing something, she conferred with a colleague and then offered me something smaller. I asked if it was on the first floor, as we had a large item of furniture. She assured me it was, so I reluctantly agreed on taking the smaller unit. When we got to the storage site, it was actually on the lower level. The site itself was moderately clean and in somewhat disrepair. As I was entering, another customer was complaining to a manger that his items had been destroyed by rats. The manager shrugged, and pointed him to the office. We were helped by a staff person named Alex, who was very helpful, knowledgeable, and patient with us. I also saw him helping other folks in English and Spanish. Were it not for him, we would have taken our business elsewhere. U-Haul, please do better.
RICARDO C | First ImpressionsI reserved an 8x8x10 unit on the first floor, I got a 8x8x5 on the second floor of the second floor because it was what was available. What’s the point of making a reservation?
NATALIA V | First ImpressionsThe staff that assisted me was very helpful and friendly.
SONJA D | First ImpressionsThe first reservation we couldn’t use it because we got there 620pm and they close at 700pm. Second reservations in Somerville we had to wait 2 hours before they got the unit.
Consuelo W | Online Move InThe staff was fantastic and incredibly helpful, giving us tutorials on how to access our unit and showing us the easiest ways. We are very grateful!
Mary P | First ImpressionsThe girl working the desk was doing a wonderful job despite being the only person working and dealing with less than decent customers.
SARAH K | First ImpressionsStart date of rental was actually 8/10/2025
brendan m | First ImpressionsOverall had a pretty rough experience with the system being down when I was moving in, super long wait time to check in and basically chaos at the checkin counters. Also, being shown a different unit than the one I reserved and having to find another one on the spot made the experience difficult and more expensive. The guy working the actual storage facility was super nice and made it a better experience. Was told I needed an access card to get in by someone even though I was never given one? Overall very confusing experience.
Yasmine G | Overall ExperienceOrganized….Very Patient and extremely knowledgeable andd so helpful.
ELAINE P | First ImpressionsI left all my clothing, house hold cleaning supplies and boxes of important stuff in The Mass Ave, Roxbury, MA old U Haul storage for 7 months ( at the high rate of $190/m) Every time I visited the main elevator would break down or be stuck on another floor and the small elevator was too small for most of my furniture. Forcing me to wait for hours to get stuff in or out of the unit every time. When I finally removed everything there was rat poop and urine on everything… paper items were shredded by rats. I have had better experiences at other U Haul storage facilities in the past. I highly recommend you close, tear down or rebuild a new building, soon! I moved out and thoroughly cleaned my unit on July 20, 2025and confirmed I was all paid up on 8/21/25.
Paul B | Overall ExperienceGreat people !!!
Mary H | Overall ExperienceGreat
WILLIAM W | First Impressions