Everything went as planned, no surprises, very happy. I cannot remember the women's names that work there but they did a great job, friendly and I knew what the expectations were.Colleen Ellen W.
Trailer Rental & Towing in Austin, TX at U-Haul Moving & Storage at I-35 and Airport Blvd
Austin, TX 78751
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Austin, TX 78751
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Joi was very friendly and helpfulSTEFAN J.
The arrows directing you out of thr storage lot are a little confusingVAGISHA B.
Every single employee was extremely helpful and kindSALLY D.
Great customer service.DANIEL L.
Ladies up front were wonderful. Thank you!ANNE C.
Joi, the person who helped me was great. I was told though that it was a 24 hour rental and that I would get charged for actual mileage. I picked up the truck at 3:30 and dropped it off same day at 11:30 but I was charged an extra day rental. Also, I actually went to return the truck earlier than 11:30 but there was a very shady individual that was standing right by the door. It looks like he was doing drugs, etc. I was not able to pull the truck up and drop the keys in the night drop. I finally called U-Haul to find out what I should do because I had to drop the truck that night as I was catching a flight back to Seattle in the morning. We waited a long time and finally the person left. I rushed and drop the truck and keys and got out of there. I was a huge waste of time and scary because it was only my daughter and me. I took a picture that I can send. I would never rent from this location again.Denise L.
Jo was very professional and helpful.Staley G.
The manager was lovely friendly and a pleasure to work with! My experience at this location was super! Thank you u haul you did great at this location! ðŸ˜ŠðŸ˜ŠðŸ˜ŠðŸ˜ŠðŸ˜Š EXCELLENTLINDA D.
Joy was so wonderful. So sweet and welcoming. Solved a few of our problems with unloading and loading into the unit. She saved the day! She needs a promotion and a raise. Would come back to that location anytime.LAUREN O.
The location is a bit confusing tucked back all fenced in ... however Joi was very friendly and pleasant even when having to work Christmas Eve.MARGARET HELEN S.
Joi the store manager was so great to work with. I had gone to a closer U-Haul originally (4021 N Interstate Hwy 35, Austin, TX 78722). When I walked into the first store (labeled U-Haul at UT Austin), you would have thought I had just ruined the two people who were working's day. They refused to help me locate a truck, opting to tell me they had nothing available until Dec. 30. They told me to call the U-Haul 1-800 number and that was it. Zero effort on their part to try and provide me with any assistance. As soon as I walked into the second one, U-Haul Moving & Storage at I-35 and Airport Blvd, it was like night and day from the other U-Haul. Joi, like her name implies, was quite literally a joy to work with. I walked into the building worried now that I wouldn't be able to rent anything. Joi sat me down, went on her computer and was able to get me a truck with everything I needed in less than 10min. Moving is stressful. Having to work with difficult people amidst a stressful time is very difficult. Joi took away any and all stress I had. Minus me having to drive the truck. But no one can help that but me. I would 200% recommend you go to the U-Haul Moving & Storage at I-35 and Airport Blvd and work with Joi to get all of your moving needs taken care of.Dana K.
the hanging bar in the middle of the van was warped.. and ended up snapping during my move.Camden C.
Need more parking space. Had wait for 15 minutes for someone to leavePeijun J.
I reserved the U-Haul for 24 hours but ended up dropping it off the same day after business hours. I enquired about that option while picking up the vehicle and I was given instructions for the procedure, however, I wasn't informed about the extra $20 charge for dropping off after business hours. Had I known about it, I would have returned it the next day.Gargi S.
Great customer service workers.Shawn P.
Locks on truck doors and ignition were worn out. Hard to get to operateRobert G.
Thank you!PATRICIA R.
My daughter rented a cargo van Sunday 8/9 and used for two hrs, I had reserved for 4 hours, she returned the van And realized she left her purse in it. She went back and the guy said there was no purse and he already rented out again, REALLY??? Complete BS!!! He wouldn't give my daughter the managers name, so she filed a police report and stopped the payment. Maybe if they don't get their money they will be willing to y'all and explain where my daughters purse is!!! Hate liars!!!Riley K.
The attendant was the epitome of patience considering issues with reservations and delays. He maintained a calm demeanor and rapidly addressed a variety of customer needs at the same time. Radarion (possible name mispell) deserves some commendation and a raise for how much he dealt withJohn E.
Agent there was very helpful.DONALD L.
Everyone was super friendly and helpful!Derek U.
Employees need to wear a fucking mask. Austin, Texas has cases of Covid-19 shooting up like crazy. I could be immunocompromised and it's necessary for me to move and interact with employees at pickup (I didn't think that'd be the case when reserving online). Like seriously it isn't that hard to wear a god damn mask.Augustine M.
The employee inside the store (1032 E. 46th St location in Austin TX) was not wearing a mask, even though all business employees and customers are required to wear a mask in Travis County. I chose contactless pickup for a truck rental, but the website was not working when I arrived so I had to go inside which I would have preferred to avoid entirely. The employee not wearing a mask inside the store confirmed my fears about in person pickup. I will not be returning to this location as long as the mask order is in effect in Travis County.Sarah P.
The customer service was great! The representative who assisted me (I forgot her name) was so so friendly and helpful--she brightened up my moving day and went the extra mile. :)Selena D.