The lot was unkept. The first truck had a check engine and battery light on. We did get a second truck. However, we were supposed to get a dolly and moving blankets of which he told us he didn’t have and told us to go to a different location(the second location was VERY helpful!).
Michael S
Edwards Rental & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Branson, MO 65616
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I don't know where the mix up was but initially rental was booked at plasantville location from my location about 20min, but when arrived they did not have so when called back they said it was in lenox about 2 hrs from my place. Since I needed the rental I had to drive 2 hrs from and back 2 hours (4 hours). They could have made extra effort to locate in Des moines rather then making me drive 2 hrs. Customer service was not helpful and they should reimburse for all the Hessels. I'm not blaming location of pick up or drop off as they got nothing to do with what happened but booked agent mess-up big time.
richard wNothing
JOHN HVery helpful and friendly. Best U-Haul experience yet! Thank you.
Steven BBranson Shepherd of the Hills Expressway rental pick up location was Excellent. The yard was well maintained. Derek took the time to explain all details of the rental truck experience as well as the truck performance and expectations. The truck we rented was clean and well maintained. Thank you for the excellent customer service! YES, I would recommend this location for a U-Haul experience.
DOUGLAS S