I think it was very poor customer service. 1. I put that I wanted face-to-face service and was switched to that app. While this may be efficient, if I wanted the app I would have chosen it in the first place. 2. While I have an iPhone 10, It is assumed that all customers have adequate cell coverage (particularly in a rural location) or a cell phone. All customers do not. 3. If the location was not open on Wednesdays, it should have stated so clearly when I made the appointment. I would have gone to another location or chosen another service. 4. The app process is clunky and time-consuming. 5. It's never good service to show up at a location and it's closed for business on a weekday. 6. The customer service reps tried to help but could not and put me right back in the phone loop. Which caused another delay. 7. The whole process took one and a half hours, which severely delayed our appointed time in South Carolina. As a manager that demands positive service to guests, this was by far the worst customer service experience I have ever had - and a lesson for my direct reports of what not to do. Because of this experience, I will never use U-Haul again and will tell others not to do so. I will use Penske from now on if the occasion warrants it.Ken R.
Trailer Rental & Towing in Cartersville, GA at Euharlee Storage
(U-Haul Neighborhood Dealer)
Cartersville, GA 30120
Services at this Location:
- Mon-Tue: 1:30 pm - 5:30 pm
- Wed: 9 am - 1 pm
- Thur-Fri: 1:30 pm - 5:30 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 6/26/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Cartersville, GA 30120
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I really liked the 24/7 system. It frees you up to make pick ups and returns on your own schedule. Worked flawlessly. The truck was in good condition and ran great. It actually surprised me the gas mileage the 20' truck got also. Thanks Euharlee Storage for great service. I will definitely use them in the future.Robert G.
My entire experience with U-Haul was outstanding. The truck was clean and ran great, we had no problems in moving a three bedroom house from Savannah to Cartersville Georgia. We will use U-Haul again when my daughters finds a new home.Paul W.
Very professional! Thanks RayDale M.
Excellent service and knowledge of equipment rentedTony M.
Very polite and professional, I would highly recommend this place. Thank youKeith E.
Very polite staff. The Uhaul I ordered was not available to me for long haul due to excessive mileage. Uhaul company called this location to fulfill my order. They were actually closer to my starting point and the truck was newer & great condition, as well as clean and ready to go for me in a matter of minutes. Office is in a quaint little shed type building but what it lacks in glamore is made up for in maintaining quality equipment.Althea C.
No one was there!REGINALD R.
Staff was awesome.Ashley G.
Very easy and quickglenn B.
Return phone calls in a timely manner. Have regular business hours. Answer the phone during regular business hours.LINDA J.
How about not false advertising about the price for renting a truck. Sign says $39.95/ day, and then I get a $167.00 bill!?!?!?!?! That is outrageous!!!!!!! I will not recommend your company, and will defer everyone to all other companies.ANTHONY H.
Great service! Christy is the best!GREG L.
Excellent customer service. Christy isGREG L.
Would be helpful if U-Haul would install crank jack on tow bar of larger heavier trailers. Very difficult to lift to hitch.DALE D.
Everything was perfect. Christy was terrific as usual as I have rented from this location several times. Keep up the great job. Love you guys in Euharlee.GREG L.
Excellent friendly, courteous and helpful service. I won't go anywhere else. These folks are the best!greg L.
I drove from Florida to get there and It was extremely important that I pick up the trailer but I had a flat on the way up and was possibly going to be late. When I called to let them know I talked to a young lady named Christy. She was willing to wait for me to get there even though they would be closed. You rarely find that kind of attitude anymore. Wonderful young ladyCharles D.
The manager Christy Roan was excellent. Professional throughout the entire experience and very willing to help with our moving needs. Thanks U-Haul and thanks Christy Roan!Julia M.
Everything was fine with the location and the vehicle. However I had some serious problems with the order over all. When I placed the order through the website I placed the order for a vehicle in Cartersville as well as some packing supplies. I received an email confirming my reservation for a vehicle, but it was in in Acworth.....many miles away. I called and once I talked to a person the reservation was moved to someplace closer however they weren't open on Sunday's so I still had to pay for an extra day. Regarding the supplies....how and when they would be received wasn't clear on the website. So I ended up with supplies (which I needed for the move on Sunday) being delivered to my house on Monday.....after the move.Lurah B.
This is a 24 hour drop off but it is gated and the only place to leave the uhaul is out in the drive anyone could take it!!!!!!TRENTON K.
Great location! Easy check in and out. Great customer serviceCHARLES H.
Keep up the good work!,,DARRELL R.
Always great place to rent fromCHARLES H.
Great place to rent from! Will rent there from now on!CHARLES H.