I originally scheduled a larger trailer at another location. Upon arrival at 11:00 am when noted on my reservation the customer service individual stated they had one but it was not in working order. They open at 9:00 am and not sure why they didn't already know this would be an issue when we arrived. They located a smaller 5x8 trailer near by. The new location was basically a muddy (Due to rain) field. No building, no actual person, nothing but a empty lot with one single trailer and a post with a U-Haul sign. I had to do everything over the phone, she was having difficulty with her computer and had to call for assistance. Individuals husband arrived with a friend and hooked it up and left. We left May 5, 2025 and arrived at our Marriott hotel in Arlington Texas the night. Sadly between 8 pm and 8 am the next morning we suffered a theft. We had a round lock on the latch and the trailer was parked on the side of the building in clear view of the front of the hotel. Hotel has no cameras and apparently the parking lot is a 3rd party. The robbers took a heavy object to try to bust the lock but instead due to the latch rust and it not being in good working order they broke the latch and opened the back of our trailer and stole most of this things valued at approx up 10K. I did take out additional insurance offered by UHAUL but sadly none of your insurance provides protection with theft. I actually have the small piece of metal they broke off the latch to gain access to the trailer to steal the items. They left it laying on the ground. My frustration is that if the latch was not rusted and in poor condition they would not have gained access to the trailer. The lock was still attached and we could not remove it. Your insurance adjustor denied my claim not taking into account the condition of the trailer that led to the overall access to the contents. Poor transaction from start to robbery.
CYNTHIA Y
5 Star Rocks Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birmingham, AL 35215
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Gas was listed as 15/16 tank but was at 3/4. I still have to pay for 15/16 to avoid charges. The location said “see attendant inside for key,” but there was no building. There were lock boxes but no combination was given. Had to call customer service who had to look into the issue.
Jesse TThe lady gave us false info. She said we could leave in Boaz and save money. Called Uhaul and got run around from Noah and Angela. Noah sent me to Angela and she sent me to a message call. First time using will not do so again. 268.00 for bad service
Richard WI asked for a dolly and they Never gave me one and it made my whole move 10 times harder
Tavrares J