The location of the store was fine, customer service was not.
Diane H
Citadel Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45213
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The place we picked the rental up was clean and pleasant. The young man that I spoke to was respectful and helpful. The vehicle was clean and other than light being on for tires, drove well with no problems. Went over the milage I estimated due to having to take expressway due to the driver not comfortable with the truck size. I will be paying the balance the first of the month as I am on SSI and no cash due to move.
Michael HThe service was outstanding!
YVETTE JExcellent experience
Kenneth HThere is no dolly in the truck as I ordered. The dolly was critically important to the first half of the move and the first half of the moon was ruined because we had to move boxes three times as many times because we had to take them by hand. I picked up the truck in the morning at 7:00. In addition there were glass bottles of kratom rolling around the ground hitting the metal walls of the front part of the truck that I couldn't find for an hour and it was extremely annoying and along with the empty box of Marlboro Reds in the two bottles of kratom it was clear the truck wasn't clean and I had to stop the truck three times to find this bottle of kratom and I finally found it So I basically had to clean up after your last customer.
Stephen K