Amy is clueless at this location. Truck covered in snow and ice . Parking lot very difficult to take pic on app due to ice snow and generalized parking . Poor maintenance of snow. I almost fell on several occasions. I booked at paw paw with the intention of keeping the mileage at 197 to our destination. Moving us to Decatur pick up with poor notification was an overall 40 minute drive completely the opposite direction of our move. I’m very displeased with the entire process. I asked Amy for help on two occasions in which she could not provide anything/ nor any information. I was left to figure things out for myself . Will never rent from U-Haul again. I’ll pay the extra money for another company.
Teri P
Village Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, MI 49045
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Customer Reviews
- 4.5 Average Customer Rating
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There was hard compacted ice/snow all over the windshield with no snow scraper in the truck. If your not going to keep the snow off you should at least provide a means to clean it off. Took me 1/2 hr just to get the truck warm enough to start to melt it off took almost 45min before I could leave the lot. And it's not like it just snowed it's been on there for days. Didn't realize you rent to people with 2ft of snow covering the windows if someone would leave without cleaning all that off and wrecked wouldn't u haul be liable?? Very disappointed in not being road ready when rented
Robert KAngelo was great representative.
John Fno issues.
Tammy MAwesome customer service. This business I picked it up at had an excellent clerk
JOSEPH D