There was no instruction on where to leave the truck and trailer and nobody was there to help. When I called them, they wanted us to bring it to another location, after we already took the trailer off. We refused and told them where we left it. Our drop-off time was 2:30 and they called me and told me it was 9:30. I just told them they were incorrect and life went on.
Mary R
Elite Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Freeport, IL 61032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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jeannette jOwner went above and beyond with my drop off. Went out of his way to correct our rental. I will recommend him to my family that lives near by. Thank you!
Robert MThis was a completely smooth transaction. Customer Service was very helpful and responsive. All good.
Laurence SOwner is an amazing person easy to get along with best U-Haul dealer in Freeport Illinois
Kyle M