The team at the facility, was very friendly and helpful. My issue was with the truck. It was clean. However it needed to be maintained, due to the following issues: the ignition and key need to be serviced as it was very difficult to start, the engine was not running smoothly, and a check engine light was on, there was a chip in the windshield, the seats were ripped in several places. If they would fix these things than it would be perfect.
CLAUDIA J
Short Pump Simply Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glen Allen, VA 23059
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Key needed to face a specific way and be in a certain position to start the vehicle. Tire pressure light was on. Attendant assured me it was fine. It was not. Front right tire was half of all other tires. Made for a very awkward drive. There were no instructions for drop off except drop keys through door. How do you know I dropped the vehicle off on time? Did I get charged appropriately? I have no idea.
SHANE TExcellent service
JEANETTE RCustomer service was outstanding. There are words to describe how awesome the owners of this UHaul place are!! Highly recommended!!!!
STACY MUHaul as a whole needs to improve on their customer service mobile app. I in countered multiple problems while trying to rent and return the equipment. The mobile app needs to be desperately over hauled to make the customer interaction more user friendly. With the problems I had, I will not be renting over the weekend anymore from UHAul!!!
Andre H