This location was good, but I was supposed to pick up less than a mile from the place I was moving from. I wasn't intending to have to drive 15 miles one way to pick up my truck. You should have had the truck at the location I wanted to pick up from. That is called good customer service.
Andrea R
Cavalier Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Granite City, IL 62040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing to add. Process was seamless.
Deborah ENot much it was easy and convenient
KARA HHave trucks where you go to rent them and not wait till the last minute to tell the customer they have to go to a different location to get a truck.
JACK BWe had to dig out and clean off the truck from the snow. The cab smelled so strong of weed it was ridiculous and had trash left in it from the previous renter. The back had been left partially open and had trash left in it as well. When I went to remove the trash, a pillow case with bottles and other items in it, I ended up with a chemical Burn from the contents of the pillow case which had me at the emergency room. I call in and got a return call being met with a rude toned “I don’t know what you want me to do.” Anthony said he could give me a partial refund and I asked ok so where do I send my emergency room bill? With no response I said or do I need to get an attorney. That emergency room bill will cost me much more than the truck rental did! I will never rent from usual again nor will my family. I will make sure to share my experience to my Social Media as well. If I could give negative stats I absolutely would!!! Penske or budget will get all of our business going forward and I would encourage you to do the same!
Kimberly N