I was overcharged. Called & spoke to someone who was supposed to get me a refund for the over charges, hasn’t happened yet. The location looks like a junk yard. I considered not even stopping, it didn’t feel safe. The truck had an engine light on. What a joke, U-Haul. I still need my refund for over charging on miles & fuel!!! Scam artists.
NATALIE P
West Main Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Medford, OR 97501
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Customer Reviews
- 2.5 Average Customer Rating
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Drop off was quick and easy with no paperwork to exchange.
WILLIAM KJust looked like a sketchy location, not very inviting or too trustworthy. Was in a not so good part of town.
STEVEN SClosed sign on the door during business hours. The place was dirty in a very sketchy neighborhood.
Brent JSomehow I didn't get a 24-hour rental and somebody put down that the truck had to be back by 2:15 a.m. and it was in a very bad part of town at a very questionable location for a woman to be! He was like an old grubby car salesman and had a bunch of wrecked vehicles on the lot. He was upset that I cost him another rental even though I called in directly to his place and directly to U-Haul and extended not even the 24 hours that I should have had in the first place! I got charged extra and taxes and I should have just gotten on what I had originally reserved in Grants Pass! I would gladly pay the extra because in the end it actually ended up being only a few dollars different! And that would be from a safe place reliable and clean facility and people and very good people that take care of their customers and this is in Grants Pass at the beginning U-Haul facility! I will never again rent from this Medford location! It was scary and sketchy!
AIMY S