The UHaul Rep was fantastic. She was very professional and genuineJames A.
Moving Truck Rental in Montgomery, AL at Taylor Road Store All at Billingsley Place
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Montgomery, AL 36116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Person was not there when I arrived. Had to wait. Wasn't lunch time. Told her I didn't need a dolly and was charged for one. I asked for furniture pad and she didn't put them in the truck. Returned later for the pads and she again wasn't there. Way pasted the note she put on the door for lunch. I was charged for a dolly and pads I didn't get. Poor customer service.lisa S.
Just continue to do more of the same. Continue to hire and show appreciation to your employee like Sheila who helped me. She was very friendly and treated me as a valued customer.Robert W.
I made the reservation and had a copy in hand. When I went by to pick up at the scheduled time, Sheila Geiger said she did not have a reservation for me even though she took it 2 days prior. About waiting about 45 mins with her saying she could not get into the system, she allowed me to take the truck. When I returned the truck she said she still couldn't get in to check me out. Couldn't put the charge on the credit card and that I needed to return the next day with $58.44 in cash...not a credit card??? When I arrived home U-Haul emailed me a receipt so I assume she was able to get it keyed. Today I received a voice message from her saying she needed me to bring her $58.44 in CASH or U-Haul will start charging me additional days. I called several times but could only get the answering machine. I left a message for her telling her I have a paid receipt and asking her to contact U-Haul to get resolved. I was also charged for insurance that I did not request. When she told me the total I question why it was higher than expected and she said because of the mileage (less than 15 miles). Once I received the receipt I saw I was not charged for the $7 cart so I was not going to worry about the other $7. The truck had not been cleaned out from the previous renter(s). Cigarette butts, empty water bottles up from. Trash on floor in back. Please contact her at 334-281-8436 to get resolved. Thanks.don M.
Had a reservation for a 20ft truck. When I got to the location to pick up the truck, I arrived at 3:55 pm to pick up the truck at the set time of 4pm. I wasnt allowed into the store u til 4:35 pm because there was another customer inside renting a storage unit. When I did get to go in and talk with the rental agent, the 20ft truck I reserved wasn't returned by the person who rented it before me. They wanted to send me to another location yo get another 20ft but I was already running late as I had people meeting me at my house to help load the truck and because I didn't get to go inside until after 435pm I didn't have time to drive across town to go retrieve another truck. I had a guarantee of 50 dollars for my reservation which no one has given me an actual idea of who I need to talk with about the 50 dollars. All the agent told me was that I'd get a code or something. Overall it wasn't great.Sam S.
I would definitely recommend this location to my friends and family..Sheila was outstanding, She Is very professional!!!Sandra J.
Great service. The lady that helped me was very friendly and helpful. A very nice person and professional.connie M.
The front desk lady(forgot her name sorry) was very nice and helpful. The entire process went by smoothly I would definitely recommend this place to everyone.Olivier M.
Great service.DONG-YOP O.
When my son went to pick up the truck at 2:00 pm, the scheduled time and they had that the pickup time was 3. AND that he would have to take the 26' instead of the 20' truck which required a lot more gas to drive to south Florida. Plus my son is 23, has never driven anything like this, and I was terribly worried about driving the 20' so imagine when I saw the 26' he had to drive. They did fix the situation but I had a screenshot of the day, time and truck and they got one of the three right. Oh, they did throw in some moving blankets ??Hayden F.
A 1 customer service.Clinton F.
The U-Haul cell phone app for checking in and out works great.Gregory B.
They didn't have an appliance dolly and no one had one even though I reserved one but everything was greatRICKEY C.
Super friendly staff, made moving stress free for me and my family!Meisha J.
Do not let people smoke in the truck. Those who do not smoke can be allergic to it.Dianne B.
they would not let us park our personal vehicle outside of the fence because we did not know when we would be finished, and when we got back they were gone to lunch.. posted 12:00-1:00, but they were not back until almost 2:00. We wait to wait well over an hour for them to return to get our vehicle out of the fenced area. Epic service FAILLarry G.
The location and employee was great to work with! However, my truck wasn't available until an hour after my pick up time due to the truck being behind a locked gate and the key not in the mobile pick up box. I had to wait until the 2 customers ahead of me were assisted with only 1 employee workingDavid W.
Charged way more than expected and did NOT request $10 ins but was charged for it. Price very deceiving.Tara O.
I have rented at least 20 U-Hauls in my life. This was the cleanest and friendliest by far!!!!Polly K.
Nothing Ms. Sankey was wonderful. She was extremely customer friendly.Julius S.
This location is great and Mrs. Sheila is awesome. She offers great customer service.Tera J.
Easy processAndrea B.
U-haul worker, name: Vicky was very rude and unprofessional with 2/1/2020 after doing business with U-haul and she was not reprimand for unprofessional behavior and using profanity at me. I reported it to her supervior, Mrs. Shelia. It was the U-Haul located behind Max Credit Union and Navy Federal Credit Union on Taylor Rd in Montgomery, Alabama. I was considering renting a large storage from U-haul but, I will never do business with them again. Dorothy BrownDOROTHY B.
No improvement necessary. Customer Service was friendly, service with a smile.DENITA S.
Absolutely not enough staff which I realize is not their fault.donald H.