Truck was handy, but had a weird smell and unclean interior. Steering wheel and controls were sticky and had something spilled on them previously. Otherwise a fine experience.
Ethan R
Los Tainos Smoke Shop &Convi
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Britain, CT 06053
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Customer Reviews
- 3.0 Average Customer Rating
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It was hard for me to identify the location first. I was expecting some sort of board with Uhaul pickup location. But i didn’t find it. Rest of the experience is good
Chandran TWe were delayed because an employee didn't know the code and it was not sent to us at all.
Danielle BI originally rented a UHaul to be picked up and dropped off at the Plainville location but was emailed and called to say that the Plainville location did not have any 10ft truck for my requested time and day so my truck rental was switched to a New Britain pick up location. It was out of the way and made me use more miles and gas than needed if I could have stayed with the Plainville location ( I was moving from one apartment in Plainville to another apartment in the same town, both a 2-3 minute drive to the U-Haul location). Not only did they make me go to a random New Britain location out of my way, I actually passed a UHaul pick up place on my way to a random shop that did rental for U-Haul. I felt bothered and annoyed at the whole process. AND while driving the U-Haul (that I had to go out of my way to get) to my new apartment, I passed the U-Haul location in Plainville (because it’s in the middle of both apartment locations) and saw a RIDICULOUS amount of Uhauls in the parking lot just sitting there. There had to have been over 10 trucks of the size I needed just sitting there and yet I was told there wouldn’t be any that day or time. It irritated me and I was charged more $ than I needed to be. I honestly don’t know if I will use U-Haul in the future due to this experience.
Tiana RMake sure truck is clean, mileage is accurate and dollys are in truck
Allison S