This location was not helpful and they would not offer me a reason or extension or my money back. I lost hours out of my day and had to move in the rain. There were many bugs in the car. Also when returning the vehicle they locked the gate and would not let me in. They ignored all of my calls. After I parked and dropped the key off, they appeared and moved it in. I also received the tank less than a quarter full but I filled it to a quarter because I did not want to screw the next customer over.NOMAN A.
Orlando Garage Auto Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Orlando, FL 32805
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- 3.0 Average Customer Rating
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There was no parking available for my vehicle while I used the Uhaul. Also, the woman confirmed with me the next day that I had filled the Uhaul back up with fuel, but I got charged for fuel. Overall a fairly stressful experience.Toni R.
Gas was emptyRAMON O.
This location was great. The issue was that I was not notified that my original reservation at the Gore/OBT location was not available. When I showed up to pick up my vehicle I was told that I had reservecd it at the Grand Street location. When I pulled my email, it clearly indicated that the OBT/Gore St location was my reserved location. Had I not been dropped off with my packing pads and dollies, the 3/4mile distance would not have benn an issue as I could have walked over. When I asked about the $50 gaurantee, I was connected with the area dispatcher. The woman I spoke with saaid hat she texted me 5 times starting at 8:33am that the location for pickup had changed. The only text at 8:33 am was asking me to upload my drivers license. When I advised her that I had not received texts indicating change of location she insisted she had sent 5 texts ( I find that hard to believe that 5 texts would go out in 1.5 hours). I requested that she provide a screen shot of the texts. She refused, saying that she wasn't going to give me her number, which was peculiar since if she sent 5 texts, I would have had the phone number the texts were sent from. It doesn't make sense. She advised that they would not honor the $50 guarantee. I am a realtor and stage properties and rent UHauls fairly regularly from the OBT/Gore St location. I spoke with corporate about the situation and was adfvised that the rental was noted with my concerns and they would request the $50 credit. If I had been notified, this would have been a non-issue. As it is to be told it was communicated but not be willing to confirm that with a screen shot of the texts is un unacceptable. I believe I should be credited $50 by UHaul..David P.
Great Service and Very FriendlyRAHUL P.