The online reservation system was not accurate. The trailer I needed was not available at the location of my choosing even though the online system indicated it was. I was only informed of the lack of inventory and redirected to a different location with minimal time before pickup. Again the trailer was not available at that second location and was over one hour away. After calling u-haul multiple times and getting disconnected, I finally spoke to a representative who informed me the trailer I requested was at a location only 15 mins away from my location. In the future, it would be beneficial to have an updated inventory, to inform clients in advance when the reservation is not possible at the location of choice, to not send a client to a location that does not have the correct inventory and is over one hour away when a much closer location has the equipment needed.
ANDRE P
Southkeys Tires & Brakes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K1V8V1
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Customer Reviews
- 3.5 Average Customer Rating
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Great customer service
ANNA DReduce mileage charge 25%-30% it will be perfect
TAREG SThe person that helped me with the return gave me a lot of valuable information that had I known before would have saved me an hour in driving and gas ending up going to a location that was the opposite direction from where I live. I had chosen no return office chosen and when I called the agent after delivery the agent kept telling me the closest location, that was the opposite direction from where I live even though I insisted that there was a much better option and location that would have left me 10 minutes from my home and not 50 minutes, but she insisted I had to go to the much further. The person who rec'd my equipment said what I'd been told was wrong.
GORDON KExcellent service. I got a van in less then 10 min. When returned I just dropped the keys. The van was very clean and well maintained.
JOVO D